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This bug affects 2 person(s).
IDProjectCategoryView StatusLast Update
18810Bug reportsComfortUpdatepublic2023-06-20 15:05
Reporterdavebostockgmail Assigned Toollehar  
Status closedResolutionunable to reproduce 
Product Version5.6.x 
Summary18810: Comfort update stalling on File System Page

I am trying to upgrade from 5.6.17 to 5.6.19 and the Comfort update goes through all the usual steps but then hangs on the file system update page.

I have looked at the developer console and cannot see any errors when running this

Steps To Reproduce

Steps to reproduce

Select Comfort Update

Expected result

Update the Server

Actual result

Hangs on the File system update page

Bug heat12
Complete LimeSurvey version number (& build) 5.6.17+230426
I will donate to the project if issue is resolvedNo
BrowserChrome and Edge
Database type & versionMySQL 5.7.41
Server OS (if known)Ubuntu
Webserver software & version (if known)Apache
PHP Version8.0


related to 18465 closedc_schmitz ComfortUpdate fails with Server Error but can be continued without problems afterwards 

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2023-05-10 12:20

administrator   ~74914

How long did you wait? Sometimes the operation takes time.

Did you try two times at least?



2023-05-10 12:45

reporter   ~74915

I have tried multiple times and once left it "running" for around 20 minutes



2023-05-11 09:57

reporter   ~74927

I have updated in the manual way for now using the downloaded files so this is no longer an issue for me, I did notice during this process that there were 2 instances of the update.php file in one of the directories ... one with an upper case U and one with a lower case u which is not an issue for Linux but is for windows. One was dated 3/3 and one 4/4 so I am not sure if this had any implication in the comfort update process but until the next release comes along I will not know if my issues have been resolved.

Thanks for looking into this



2023-05-11 11:04

administrator   ~74930

Weird that it would stall tho. Did you have time to click F12 in the browser and check the JS console or the network tab for 500 returns from the server?



2023-05-11 14:25

reporter   ~74931

I had a look on the developer pages and couldn't see any issues there ... if it happens again I will let you know



2023-06-07 13:53

updater   ~75459

@davebostockgmail, did you try to re-run the update? We are facing such issue rather often, see bug report at

Issue History

Date Modified Username Field Change
2023-05-10 11:51 davebostockgmail New Issue
2023-05-10 12:20 ollehar Note Added: 74914
2023-05-10 12:20 ollehar Bug heat 0 => 2
2023-05-10 12:20 ollehar Assigned To => ollehar
2023-05-10 12:20 ollehar Status new => feedback
2023-05-10 12:45 davebostockgmail Note Added: 74915
2023-05-10 12:45 davebostockgmail Bug heat 2 => 4
2023-05-10 12:45 davebostockgmail Status feedback => assigned
2023-05-10 13:30 ollehar Tag Attached: comfortupdate
2023-05-11 09:57 davebostockgmail Note Added: 74927
2023-05-11 11:04 ollehar Note Added: 74930
2023-05-11 14:25 davebostockgmail Note Added: 74931
2023-06-07 13:53 Mazi Note Added: 75459
2023-06-07 13:53 Mazi Bug heat 4 => 6
2023-06-07 13:54 Mazi Relationship added child of 18465
2023-06-07 13:54 guest Bug heat 6 => 12
2023-06-20 15:04 c_schmitz Relationship replaced related to 18465
2023-06-20 15:05 c_schmitz Status assigned => closed
2023-06-20 15:05 c_schmitz Resolution open => unable to reproduce