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This bug affects 1 person(s).
 6
IDProjectCategoryView StatusLast Update
18465Bug reportsComfortUpdatepublic2023-06-26 12:02
ReporterMazi Assigned Toc_schmitz  
PrioritynoneSeveritypartial_block 
Status closedResolutionfixed 
Product Version5.4.x 
Summary18465: ComfortUpdate fails with Server Error but can be continued without problems afterwards
Description

Often when updating our systems the update first fails at the first run with a "Server Error" message and the note to contact the support, see screenshot.

If you just start the update again, everything works fine. We had seen that behavior a dozen times at different systems.
I have no idea what is causing the issue but you should definitely adjust the error message to something like "Please try again, usually it works at the second run." to prevent unnecessary support tickets.

Steps To Reproduce

Steps to reproduce

Run ComfortUpdate

Expected result

On error show a note about trying again.

Actual result

Only the note to contact support is shown which is useless because usually running ComfortUpdate a second time fixes the problem.

TagsNo tags attached.
Attached Files
image.png (7,488 bytes)   
image.png (7,488 bytes)   
Bug heat6
Complete LimeSurvey version number (& build)5.3.11
I will donate to the project if issue is resolvedNo
Browser
Database type & versionMySQL
Server OS (if known)
Webserver software & version (if known)
PHP Version8.1

Relationships

related to 18810 closedollehar Comfort update stalling on File System Page 

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There are no users monitoring this issue.

Activities

Mazi

Mazi

2022-11-07 11:15

updater   ~72582

@c_schmitz, assigning this one to you so you can suggest a beautiful error message.

Mazi

Mazi

2023-01-23 12:03

updater   ~73527

I am continuously facing this issue when updating our test systems or customer systems. A minute ago this happened when updating from 5.2 to 5.6, see screenshot. But it is Independent from the versions used.
After re-running the update, everything worked fine (as usual).

ComfortUpdate is a great tool but with this mis-leading error message it looks like an unusable, buggy tool to Limesurvey users and customers.

image-2.png (15,372 bytes)   
image-2.png (15,372 bytes)   
Mazi

Mazi

2023-06-07 13:55

updater   ~75460

@c_schmitz, we are also facing the exact same behavior when updating LS 6.x Others have reported similar issues as well, see 18810.
Re-running the ComfortUpdate procedure fixes this. But most users probably just skip it or later update manually. So why not adding a "Please try again" note?

c_schmitz

c_schmitz

2023-06-14 16:53

administrator   ~75634

Will have a look!

c_schmitz

c_schmitz

2023-06-20 15:03

administrator   ~75737

Fix committed to master branch: http://bugs.limesurvey.org/plugin.php?page=Source/view&id=34859

c_schmitz

c_schmitz

2023-06-20 15:18

administrator   ~75738

Fix committed to 5.x branch: http://bugs.limesurvey.org/plugin.php?page=Source/view&id=34860

LimeBot

LimeBot

2023-06-26 12:02

administrator   ~75859

Fixed in Release 6.1.5+230626

Related Changesets

LimeSurvey: master 43b04449

2023-06-20 15:02:06

c_schmitz

Details Diff
Fixed issue 18465: ComfortUpdate shows error message to contact the LimeSurvey team, while just retrying usually works Affected Issues
18465
mod - application/views/admin/update/updater/_error.php Diff File

LimeSurvey: 5.x 16c748a9

2023-06-20 15:02:06

c_schmitz

Details Diff
Fixed issue 18465: ComfortUpdate shows error message to contact the LimeSurvey team, while just retrying usually works Affected Issues
18465
mod - application/views/admin/update/updater/_error.php Diff File

Issue History

Date Modified Username Field Change
2022-11-07 11:14 Mazi New Issue
2022-11-07 11:14 Mazi File Added: image.png
2022-11-07 11:15 Mazi Assigned To => c_schmitz
2022-11-07 11:15 Mazi Status new => assigned
2022-11-07 11:15 Mazi Note Added: 72582
2022-11-07 11:15 Mazi Bug heat 0 => 2
2023-01-23 12:03 Mazi Note Added: 73527
2023-01-23 12:03 Mazi File Added: image-2.png
2023-06-07 13:54 Mazi Relationship added parent of 18810
2023-06-07 13:55 Mazi Note Added: 75460
2023-06-14 16:53 c_schmitz Note Added: 75634
2023-06-14 16:53 c_schmitz Bug heat 2 => 4
2023-06-20 15:03 c_schmitz Changeset attached => LimeSurvey master 43b04449
2023-06-20 15:03 c_schmitz Note Added: 75737
2023-06-20 15:03 c_schmitz Resolution open => fixed
2023-06-20 15:04 c_schmitz Relationship replaced related to 18810
2023-06-20 15:05 c_schmitz Status assigned => resolved
2023-06-20 15:18 c_schmitz Changeset attached => LimeSurvey 5.x 16c748a9
2023-06-20 15:18 c_schmitz Note Added: 75738
2023-06-26 12:02 LimeBot Note Added: 75859
2023-06-26 12:02 LimeBot Status resolved => closed
2023-06-26 12:02 LimeBot Bug heat 4 => 6