View Issue Details

IDProjectCategoryView StatusLast Update
15624Bug reports[All Projects] Data Entry (non public)public2020-01-10 17:49
Reporterdariocosta Assigned Tocdorin  
Status assignedResolutionopen 
Product Version3.20.x 
Target VersionFixed in Version 
Summary15624: File Upload not working for iOS 13.2

When you try to upload a picture from the photo library or from camera, the form give you error, it seems like it doesn't recognise the mime type.

Steps To Reproduce

Add upload file question to your survey and access it with iOS device.

Additional Information

Versione di LimeSurvey
Build di LimeSurvey
Sistema operativo
Windows NT SURVEYSERVER 10.0 build 14393 (Windows Server 2016) AMD64
PHP versione
Nome del web server
Software del web server
Informazioni sul web server
Driver del database
Versione del driver del database
mysqlnd 5.0.12-dev - 20150407 - $Id: 38fea24f2847fa7519001be390c98ae0acafe387 $
Informazioni sul database server
Uptime: 17888140 Threads: 1 Questions: 4206452 Slow queries: 0 Opens: 2968 Flush tables: 1 Open tables: 1720 Queries per second avg: 0.235
Versione del database server
Uptime: 17888140 Threads: 1 Questions: 4206452 Slow queries: 0 Opens: 2968 Flush tables: 1 Open tables: 1720 Queries per second avg: 0.235

TagsNo tags attached.
Complete LimeSurvey version number (& build)Versione 3.20.2+191119
I will donate to the project if issue is resolvedNo
BrowserSafari iOS
Database & DB-Versionmysqlnd 5.0.12-dev - 20150407
Server OS (if known)
Webserver software & version (if known)
PHP Version7.2.14




2019-11-27 15:45

reporter   ~54824

I cannot reproduce this error on iOS 12.4.3 safari/Chrome browser



2019-11-27 15:46

manager   ~54825

@dariocosta, have you also tried the free hosting on limesurvey? Does it work there? If yes, it's a server configuration issue, most probably a permission system problem.



2019-11-27 16:45

reporter   ~54833

Thanks for your reply.
I tried just now to create a test free hosting on your server, but the result is the same: unable to upload image.
You can try it here:
There's only one question, with the file upload. If you do it with PC no problem, but if you try with iOS (I've an iPhone XR with latest iOS 13.2 installed), you will be prompted with the message as in the screenshot.

prova.png (93,367 bytes)
prova.png (93,367 bytes)


2019-11-27 17:07

manager   ~54834

can you select the file? Is the file format correct? does the modal display some kind of preview when you do that? Is the upload stored in the response table or you remain stuck in file upload modal?



2019-11-27 17:08

manager   ~54835

@markusfluer, perhaps you can also take a look at it when you have time.



2019-11-27 17:11

reporter   ~54836

When you click on select file, you are prompted to select the file. The photo library opens and you can select the image correctly, but when it comes back to the form, you receive this error and you remain stuck in this file upload modal.



2020-01-10 15:43

manager   ~55195

@dariocosta , does the issue still exist?



2020-01-10 17:49

reporter   ~55209

Yes, it is. Do you have news?

Issue History

Date Modified Username Field Change
2019-11-26 18:48 dariocosta New Issue
2019-11-27 15:45 galads Note Added: 54824
2019-11-27 15:46 cdorin Note Added: 54825
2019-11-27 16:45 dariocosta File Added: prova.png
2019-11-27 16:45 dariocosta Note Added: 54833
2019-11-27 17:07 cdorin Note Added: 54834
2019-11-27 17:08 cdorin Note Added: 54835
2019-11-27 17:11 dariocosta Note Added: 54836
2020-01-10 15:43 cdorin Note Added: 55195
2020-01-10 15:44 cdorin Assigned To => cdorin
2020-01-10 15:44 cdorin Status new => feedback
2020-01-10 17:49 dariocosta Note Added: 55209
2020-01-10 17:49 dariocosta Status feedback => assigned