View Issue Details
|ID||Project||Category||View Status||Date Submitted||Last Update|
|07216||Bug reports||[All Projects] ComfortUpdate||public||2013-01-21 18:16||2013-01-21 19:29|
|Target Version||Fixed in Version|
|Summary||07216: Total system crash after comfort upadte from 1.92 to 2.00|
|Description||I comofrt-updated from 1.92 to 2.00 build 12something today and it worked nicely. Then i did the follow-up update to build 13something and it worked untill step 4. The page took ages to load and then showed me a long list of deleted and changed files, an error about something and a message that everything worked. Stupid as i am i didn't copy the list. Anyway i finished the upadte and from now then on whatever i do i get this message: Internal Server Error|
InstallerController cannot find the requested view "/installer/welcome_view".
An internal error occurred while the Web server was processing your request. Please contact the webmaster to report this problem.
oddly,if i just go to the frontend(limesurvey/index.php) or backend (limesurvey/admin) it automatically sends me to limesurvey/index.php?r=installer/welcome
With filezilla i found the DB backups in the tmp folder, can i use this to restore everything?
I just want to reproduce the last working state it was in and not lose any data i collected so far.
|Steps To Reproduce||use comfort upadte?|
|Tags||No tags attached.|
|Complete LimeSurvey version number (& build)||120808|
|I will donate to the project if issue is resolved||Yes|
|Browser||Done in Firefox, but Error message in IE and Opera displayed too.|
|Database & DB-Version||MySQL 5.0|
|Operating System (Server)||Linux i think|
|Webserver software & version||1&1 Dual Unlimited Webhosting|
There is no ComfortUpdate possible from 1.92 to 2.0.
If you managed to go beyond step 3 it means that for some reason the update for the updater (which runs before the main update) did not complete - otherwise it would have kept you from going further.
You should copy the backup files from /tmp to another location and then just update manually.
|2013-01-21 18:16||Nanotubes||New Issue|
|2013-01-21 18:16||Nanotubes||Status||new => assigned|
|2013-01-21 18:16||Nanotubes||Assigned To||=> c_schmitz|
|2013-01-21 19:29||c_schmitz||Note Added: 23732|
|2013-01-21 19:29||c_schmitz||Status||assigned => closed|
|2013-01-21 19:29||c_schmitz||Resolution||open => not fixable|