View Issue Details

IDProjectCategoryView StatusLast Update
05199Bug reports[All Projects] ComfortUpdatepublic2012-12-20 00:01
ReporterpmonstadAssigned Toc_schmitz 
PrioritynormalSeveritymajor 
Status closedResolutionfixed 
Product Version1.91 
Target VersionFixed in Version1.91+ 
Summary05199: Comfortupdate: Blank page at step 3 when updating from a 1.91(+) version
DescriptionStep 3 stops with a white screen in the browser. No warnings or errors at all. Same error when doing the same upgrade from RC6 to buid 10089. Had to update manually.
TagsNo tags attached.
Complete LimeSurvey version number (& build)10089
I will donate to the project if issue is resolvedNo
BrowserChrome
Database & DB-VersionMySql Centos 5.6
Operating System (Server)Centos 5.6
Webserver software & versionCentos 5.6 apache
PHP Version5.1.6

Relationships

has duplicate 05212 closedc_schmitz blank page on comfort update at step 3 
has duplicate 05211 closedc_schmitz Comfort Update Step 3 is empty page 
has duplicate 05228 closedc_schmitz ComfortUpdate Frozen on Step 3 
has duplicate 05246 closedc_schmitz ComfortUpdate Frozen on Step 3 
has duplicate 05264 closedc_schmitz Update to Version 1.91+(10232) fails using ComfortUpdate fails at step 3 

Activities

pmonstad

pmonstad

2011-05-25 20:31

updater   ~15114

Strange as I can't get it to work. It is the stable version I try to upgrade, from 10089 to latest. No errors in the logs and the server works OK as it has done the last three years.
gwenguillaume

gwenguillaume

2011-05-25 21:49

reporter   ~15116

Last edited: 2011-05-25 21:50

View 2 revisions

hi,

I have the same error. Blanck screen at step 3.
Zip file update is present in temp folder but after nothing.
Thanks.

PS: I have version 1.91 build 10030

c_schmitz

c_schmitz

2011-05-25 23:32

administrator   ~15122

pmonstad, you are right. I managed to find and fix the issue. Use the attached file and replace the existing dumpdb.php in /admin
c_schmitz

c_schmitz

2011-05-25 23:32

administrator  

dumpdb.php (5,064 bytes)
c_schmitz

c_schmitz

2011-05-25 23:33

administrator   ~15123

Fixed in rev 10125
pmonstad

pmonstad

2011-05-26 09:33

updater   ~15127

I can confirm it works after replacing the dumpdb.php file. Thanks!
gwenguillaume

gwenguillaume

2011-05-26 14:01

reporter   ~15129

Thanks, it's ok for me too.
holch

holch

2011-05-26 21:43

reporter   ~15132

worked for me as well, thanks for the prompt solution.
mot

mot

2011-05-31 21:49

reporter   ~15193

I'm wondering if it's possible to update the updater prior to running the update so to have a tool to handle errors like this one. But this would mean that the updater is a component of it's own.
c_schmitz

c_schmitz

2011-05-31 22:13

administrator   ~15195

Last edited: 2011-05-31 22:15

View 2 revisions

Yes, there is. But this pre-update handles only updater.php - not any other files like the database backup and there was no way to wrok around it.

c_schmitz

c_schmitz

2011-06-01 23:43

administrator   ~15228

New version released.
Frisco

Frisco

2011-07-13 12:33

reporter   ~15754

worked for me as well (10089 -> 10494), thanks!
c_schmitz

c_schmitz

2012-01-24 21:20

administrator   ~16954

New 1.91+ version released.

Issue History

Date Modified Username Field Change
2011-05-25 17:58 pmonstad New Issue
2011-05-25 17:58 pmonstad Status new => assigned
2011-05-25 17:58 pmonstad Assigned To => c_schmitz
2011-05-25 18:23 c_schmitz Status assigned => closed
2011-05-25 18:23 c_schmitz Resolution open => fixed
2011-05-25 20:31 pmonstad Note Added: 15114
2011-05-25 20:31 pmonstad Status closed => feedback
2011-05-25 20:31 pmonstad Resolution fixed => reopened
2011-05-25 21:49 gwenguillaume Note Added: 15116
2011-05-25 21:50 gwenguillaume Note Edited: 15116 View Revisions
2011-05-25 23:32 c_schmitz Note Added: 15122
2011-05-25 23:32 c_schmitz File Added: dumpdb.php
2011-05-25 23:32 c_schmitz Sticky Issue No => Yes
2011-05-25 23:33 c_schmitz Note Added: 15123
2011-05-25 23:33 c_schmitz Status feedback => resolved
2011-05-25 23:33 c_schmitz Fixed in Version => 1.91+
2011-05-25 23:33 c_schmitz Resolution reopened => fixed
2011-05-25 23:35 c_schmitz Summary comfortupdate fails => Comfortupdate fails at step 3 when updating from a 1.91(+) version
2011-05-26 09:33 pmonstad Note Added: 15127
2011-05-26 14:01 gwenguillaume Note Added: 15129
2011-05-26 21:43 holch Note Added: 15132
2011-05-31 19:38 c_schmitz Relationship added has duplicate 05212
2011-05-31 19:39 c_schmitz Relationship added has duplicate 05211
2011-05-31 21:49 mot Note Added: 15193
2011-05-31 22:13 c_schmitz Note Added: 15195
2011-05-31 22:15 c_schmitz Note Edited: 15195 View Revisions
2011-06-01 23:43 c_schmitz Note Added: 15228
2011-06-01 23:43 c_schmitz Status resolved => closed
2011-06-01 23:43 c_schmitz Status closed => resolved
2011-06-02 08:17 c_schmitz Relationship added has duplicate 05228
2011-06-06 06:36 c_schmitz Relationship added has duplicate 05246
2011-06-09 09:54 c_schmitz Summary Comfortupdate fails at step 3 when updating from a 1.91(+) version => Comfortupdate: Blank page at step 3 when updating from a 1.91(+) version
2011-06-10 11:34 c_schmitz Relationship added has duplicate 05264
2011-07-13 12:33 Frisco Note Added: 15754
2011-10-08 22:18 c_schmitz Status resolved => closed
2011-11-15 15:35 c_schmitz Status closed => resolved
2012-01-24 21:20 c_schmitz Note Added: 16954
2012-01-24 21:20 c_schmitz Status resolved => closed
2012-12-20 00:01 c_schmitz Sticky Issue Yes => No