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IDProjectCategoryView StatusDate SubmittedLast Update
05199Bug reports[All Projects] ComfortUpdatepublic2011-05-25 17:582012-12-20 00:01
Reporterpmonstad 
Assigned Toc_schmitz 
PrioritynormalSeveritymajor 
StatusclosedResolutionfixed 
Product Version1.91 
Target VersionFixed in Version1.91+ 
Summary05199: Comfortupdate: Blank page at step 3 when updating from a 1.91(+) version
DescriptionStep 3 stops with a white screen in the browser. No warnings or errors at all. Same error when doing the same upgrade from RC6 to buid 10089. Had to update manually.
I will donate to the project if issue is resolvedNo
LimeSurvey build number OR git commit ID10089
BrowserChrome
Database & DB-VersionMySql Centos 5.6
Operating System (Server)Centos 5.6
Webserver software & versionCentos 5.6 apache
PHP Version5.1.6
Attached Files? file icon dumpdb.php [^] (5,064 bytes) 2011-05-25 23:32

- Relationships
has duplicate 05212closedc_schmitz blank page on comfort update at step 3 
has duplicate 05211closedc_schmitz Comfort Update Step 3 is empty page 
has duplicate 05228closedc_schmitz ComfortUpdate Frozen on Step 3 
has duplicate 05246closedc_schmitz ComfortUpdate Frozen on Step 3 
has duplicate 05264closedc_schmitz Update to Version 1.91+(10232) fails using ComfortUpdate fails at step 3 

-  Notes
(15114)
pmonstad (updater)
2011-05-25 20:31

Strange as I can't get it to work. It is the stable version I try to upgrade, from 10089 to latest. No errors in the logs and the server works OK as it has done the last three years.
(15116)
gwenguillaume (reporter)
2011-05-25 21:49
edited on: 2011-05-25 21:50

hi,

I have the same error. Blanck screen at step 3.
Zip file update is present in temp folder but after nothing.
Thanks.

PS: I have version 1.91 build 10030

(15122)
c_schmitz (administrator)
2011-05-25 23:32

pmonstad, you are right. I managed to find and fix the issue. Use the attached file and replace the existing dumpdb.php in /admin
(15123)
c_schmitz (administrator)
2011-05-25 23:33

Fixed in rev 10125
(15127)
pmonstad (updater)
2011-05-26 09:33

I can confirm it works after replacing the dumpdb.php file. Thanks!
(15129)
gwenguillaume (reporter)
2011-05-26 14:01

Thanks, it's ok for me too.
(15132)
holch (reporter)
2011-05-26 21:43

worked for me as well, thanks for the prompt solution.
(15193)
mot (reporter)
2011-05-31 21:49

I'm wondering if it's possible to update the updater prior to running the update so to have a tool to handle errors like this one. But this would mean that the updater is a component of it's own.
(15195)
c_schmitz (administrator)
2011-05-31 22:13
edited on: 2011-05-31 22:15

Yes, there is. But this pre-update handles only updater.php - not any other files like the database backup and there was no way to wrok around it.

(15228)
c_schmitz (administrator)
2011-06-01 23:43

New version released.
(15754)
Frisco (reporter)
2011-07-13 12:33

worked for me as well (10089 -> 10494), thanks!
(16954)
c_schmitz (administrator)
2012-01-24 21:20

New 1.91+ version released.

- Issue History
Date Modified Username Field Change
2011-05-25 17:58 pmonstad New Issue
2011-05-25 17:58 pmonstad Status new => assigned
2011-05-25 17:58 pmonstad Assigned To => c_schmitz
2011-05-25 18:15 c_schmitz Note Added: 15111
2011-05-25 18:20 c_schmitz Note Added: 15112
2011-05-25 18:23 c_schmitz Note Added: 15113
2011-05-25 18:23 c_schmitz Status assigned => closed
2011-05-25 18:23 c_schmitz Resolution open => fixed
2011-05-25 20:31 pmonstad Note Added: 15114
2011-05-25 20:31 pmonstad Status closed => feedback
2011-05-25 20:31 pmonstad Resolution fixed => reopened
2011-05-25 21:49 gwenguillaume Note Added: 15116
2011-05-25 21:50 gwenguillaume Note Edited: 15116 View Revisions
2011-05-25 23:32 c_schmitz Note Added: 15122
2011-05-25 23:32 c_schmitz File Added: dumpdb.php
2011-05-25 23:32 c_schmitz Sticky Issue No => Yes
2011-05-25 23:33 c_schmitz Note Added: 15123
2011-05-25 23:33 c_schmitz Status feedback => resolved
2011-05-25 23:33 c_schmitz Fixed in Version => 1.91+
2011-05-25 23:33 c_schmitz Resolution reopened => fixed
2011-05-25 23:35 c_schmitz Summary comfortupdate fails => Comfortupdate fails at step 3 when updating from a 1.91(+) version
2011-05-25 23:35 c_schmitz Note Deleted: 15113
2011-05-26 09:33 pmonstad Note Added: 15127
2011-05-26 14:01 gwenguillaume Note Added: 15129
2011-05-26 21:43 holch Note Added: 15132
2011-05-31 19:38 c_schmitz Relationship added has duplicate 05212
2011-05-31 19:39 c_schmitz Relationship added has duplicate 05211
2011-05-31 21:49 mot Note Added: 15193
2011-05-31 22:13 c_schmitz Note Added: 15195
2011-05-31 22:15 c_schmitz Note Edited: 15195 View Revisions
2011-06-01 23:43 c_schmitz Note Added: 15228
2011-06-01 23:43 c_schmitz Status resolved => closed
2011-06-01 23:43 c_schmitz Status closed => resolved
2011-06-02 08:17 c_schmitz Relationship added has duplicate 05228
2011-06-06 06:36 c_schmitz Relationship added has duplicate 05246
2011-06-09 09:54 c_schmitz Summary Comfortupdate fails at step 3 when updating from a 1.91(+) version => Comfortupdate: Blank page at step 3 when updating from a 1.91(+) version
2011-06-09 09:54 c_schmitz Note Deleted: 15111
2011-06-09 09:54 c_schmitz Note Deleted: 15112
2011-06-10 11:34 c_schmitz Relationship added has duplicate 05264
2011-07-13 12:33 Frisco Note Added: 15754
2011-10-08 22:18 c_schmitz Status resolved => closed
2011-11-15 15:35 c_schmitz Status closed => resolved
2012-01-24 21:20 c_schmitz Note Added: 16954
2012-01-24 21:20 c_schmitz Status resolved => closed
2012-12-20 00:01 c_schmitz Sticky Issue Yes => No


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