| ID | Project | Category | View Status | Date Submitted | Last Update |
|---|---|---|---|---|---|
| 19569 | Bug reports | ComfortUpdate | public | 2024-05-21 17:23 | 2024-10-02 16:36 |
| Reporter | marcgold | Assigned To | tibor.pacalat | ||
| Priority | none | Severity | block | ||
| Status | closed | Resolution | won't fix | ||
| Product Version | 6.5.x | ||||
| Summary | 19569: CRITICAL ERROR: Last Comfort update removes templates and updates Ver to 5.6 | ||||
| Description | Just run the comfort update that came out today. On completion it reports that all our templates are now not valid. The version number of the LS install has changed to 5.6.65+240521 | ||||
| Steps To Reproduce | Steps to reproduce(Replace this text with detailed step-by-step instructions on how to reproduce the issue) Expected resultAfter the update the version should be 6.5.* and all templates should work. Actual result(Write here what happened instead) | ||||
| Tags | No tags attached. | ||||
| Bug heat | 12 | ||||
| Complete LimeSurvey version number (& build) | 6.5.2+240402 | ||||
| I will donate to the project if issue is resolved | No | ||||
| Browser | any | ||||
| Database type & version | Maria 10 | ||||
| Server OS (if known) | Ubuntu | ||||
| Webserver software & version (if known) | Nginx | ||||
| PHP Version | 8.2 | ||||
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I have the same error |
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from a previous backup restore: |
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Just edited the Version to PHP to reflect 6.5.* but this did not resolve the issue. I have restored last nights files backup. The system recognises there is a comfort update available, but i still cannot access any templates although they state there is no issues. If you try and edit a template it throws an error |
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Try to restore |
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Just to be able to understand the issue and try to reproduce it: |
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When the application was updated (assisted), the data was deleted from the indicated tables [a) limetemplate configuration; b) lime_templates]. To remain operational, the backup of files and the contents of the indicated tables were restored. |
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Hi Tibor - No I made the update from 6.5.8 to the latest. I tried to pull the backup created during the update, Files were present, but no tables (This is another issue in the Comfort Update). I need to go back to the full server backup from last night and extract the DB from there. |
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Thanks to rodarape - we have managed to get the system operational again. I can confirm that the two tables mentioned were emptied during the update. Restored these tables and rolled back the code and back up and running. Now officially running 6.5.8+240517 Would strongly suggest that 6.5.9 (240521) is pulled until fixed. |
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Good morning, is there any news regarding this incident? Or the problem remains that when updating data is deleted from the tables: |
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There is an internal ticket to remedy this issue. |
