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 6
IDProjectCategoryView StatusDate SubmittedLast Update
19287Bug reports_ Unknownpublic2023-11-28 10:362024-01-08 15:45
Reporterc.schwarzenberg Assigned Toollehar  
PrioritynoneSeveritycrash 
Status closedResolutionunable to reproduce 
Product Version6.3.x 
Summary19287: Limesurvey not loading sinve version 6.3.6
Description

When accessing a survey as user or editing a survey as admin, Limesurvey seems to get stuck in an infinite loop.

Steps To Reproduce

Steps to reproduce

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Expected result

(Write here what you expected to happen)

Actual result

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TagsNo tags attached.
Bug heat6
Complete LimeSurvey version number (& build)6.3.5 and 6.3.6
I will donate to the project if issue is resolvedNo
Browser
Database type & versionPostgresql 13
Server OS (if known)Debian 11
Webserver software & version (if known)Nginx + PHP-FPM
PHP Version7.4.33

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Activities

DenisChenu

DenisChenu

2023-11-28 10:39

developer   ~78763

Can you enable debug = 2 in application/config/config.php and try again, please? Paste the complete error message here.
c.schwarzenberg

c.schwarzenberg

2023-11-28 10:55

reporter   ~78764

This does not help as the request does not terminate. As said, Limesurvey seems to get stuck inside a loop or something, therefore after time x I get 504 gateway timeout.
I can see that the fpm process for limesurvey causes continuous CPU load while I am waiting.
ollehar

ollehar

2023-12-14 13:08

administrator   ~78989

Was this an upgrade or a fresh install?
c.schwarzenberg

c.schwarzenberg

2023-12-14 19:50

reporter   ~78995

This was an upgrade.

I did a fresh install since then (with a new database), since then it works.
I guess this may be a survey-related problem.
ollehar

ollehar

2023-12-15 10:26

administrator   ~79000

Sounds like an update got stuck in an infinite loop, maybe?
DenisChenu

DenisChenu

2023-12-15 13:19

developer   ~79009

Before update : can you do to https://manual.limesurvey.org/Check_data_integrity ?
c.schwarzenberg

c.schwarzenberg

2024-01-01 21:31

reporter   ~79079

The data integrity check seems to have solved it.

For whatever reason, I had to re-install the fruity_twentythree theme again...

Issue History

Date Modified Username Field Change
2023-11-28 10:36 c.schwarzenberg New Issue
2023-11-28 10:39 DenisChenu Note Added: 78763
2023-11-28 10:39 DenisChenu Bug heat 0 => 2
2023-11-28 10:55 c.schwarzenberg Note Added: 78764
2023-11-28 10:55 c.schwarzenberg Bug heat 2 => 4
2023-12-14 13:08 ollehar Assigned To => ollehar
2023-12-14 13:08 ollehar Status new => feedback
2023-12-14 13:08 ollehar Note Added: 78989
2023-12-14 13:08 ollehar Bug heat 4 => 6
2023-12-14 19:50 c.schwarzenberg Note Added: 78995
2023-12-14 19:50 c.schwarzenberg Status feedback => assigned
2023-12-15 10:26 ollehar Note Added: 79000
2023-12-15 13:19 DenisChenu Note Added: 79009
2024-01-01 21:31 c.schwarzenberg Note Added: 79079
2024-01-08 15:45 ollehar Status assigned => closed
2024-01-08 15:45 ollehar Resolution open => unable to reproduce