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This bug affects 1 person(s).
 6
IDProjectCategoryView StatusLast Update
19082Bug reportsFile managerpublic2023-09-14 15:34
Reportertibor.pacalat Assigned To 
PriorityhighSeveritypartial_block 
Status confirmedResolutionopen 
Product Version6.3.0-dev 
Summary19082: File manager for Email attachments stops working after first upload
Description

File manager for Email attachments stops working after first upload

Steps To Reproduce

Steps to reproduce

  1. Create new survey
  2. Go to Email Templates
  3. Upload and add an attachment
  4. Save and try to upload another one
  5. Go to survey list and try again to add an attachment

There is a video of the issue attached.

Expected result

I should be able to add an attachment.

Actual result

I can add an attachment, but afterwards I can not upload another one or add another one.

TagsNo tags attached.
Bug heat6
Complete LimeSurvey version number (& build)6.3.0-dev
I will donate to the project if issue is resolvedNo
Browser
Database type & version.
Server OS (if known)
Webserver software & version (if known)
PHP Version.

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Activities

tibor.pacalat

tibor.pacalat

2023-09-13 14:10

administrator   ~76983

ollehar

ollehar

2023-09-13 14:16

administrator   ~76984

Can you please click F12 in the browser and give us a screenshot of any errors shown in the JavaScript console? Thank you.

ollehar

ollehar

2023-09-13 14:16

administrator   ~76985

(That's a template snippet, but F12 usually gives us some good hint. :) )

tibor.pacalat

tibor.pacalat

2023-09-13 14:43

administrator   ~76987

I don't see anything in the console or network requests that is failing.

gabrieljenik

gabrieljenik

2023-09-14 14:00

manager   ~77033

I was able to reproduce it in the following way:
1) Open the email templates screen of a survey with attachments, with or without errors.
2) Click on an attachment to open KCFinder, and close it
3) Press the Back button of the browser

Considering that it only happens after you have opened the KCFinder and apparently it hangs loading a gif, it must be something related to a loader that must be set the first time you open the kcfinder and it must remain set.

tibor.pacalat

tibor.pacalat

2023-09-14 15:06

administrator   ~77038

@gabrieljenik can you take this and make it a priority? It seems pretty bad to me.

gabrieljenik

gabrieljenik

2023-09-14 15:34

manager   ~77040

Well, for me, pretty bad would be not allowing people to take surveys :)
This is not good, obviously, but many things are still working even with this bug :)

Issue History

Date Modified Username Field Change
2023-09-13 13:59 tibor.pacalat New Issue
2023-09-13 14:10 tibor.pacalat Note Added: 76983
2023-09-13 14:10 tibor.pacalat File Added: Screen-2023-09-13-135002.mp4
2023-09-13 14:10 tibor.pacalat Bug heat 0 => 2
2023-09-13 14:16 ollehar Note Added: 76984
2023-09-13 14:16 ollehar Bug heat 2 => 4
2023-09-13 14:16 ollehar Note Added: 76985
2023-09-13 14:43 tibor.pacalat Note Added: 76987
2023-09-13 15:22 ollehar Priority none => high
2023-09-14 14:00 gabrieljenik Note Added: 77033
2023-09-14 14:00 gabrieljenik Bug heat 4 => 6
2023-09-14 14:00 gabrieljenik Status new => confirmed
2023-09-14 14:01 gabrieljenik Severity block => partial_block
2023-09-14 15:06 tibor.pacalat Note Added: 77038
2023-09-14 15:34 gabrieljenik Note Added: 77040