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This bug affects 1 person(s).
 4
IDProjectCategoryView StatusLast Update
18411Bug reportsSurvey participants (Tokens)public2022-10-18 15:10
Reporterpaul.emmines Assigned To 
PrioritynoneSeveritypartial_block 
Status feedbackResolutionopen 
Product Version5.4.x 
Summary18411: {OPTOUTURL} no longer flags in the survey
Description

Visiting the {OPTOUTURL} from the invite e-mail no longer seems to add the 'OPT OUT' flag to the e-mail field of the participants list.

Steps To Reproduce

Steps to reproduce

Add yourself as a participant to the open survey (using closed-access mode)
Send yourself an e-mail to take part
Click the {OPTOUTURL} from the e-mail

Expected result

An opt-out message when visiting the URL. Participant e-mail field is now set to Opt-Out, the number of opt-outs increases by 1.

Actual result

Page comes up with a blank page when loaded. Returning to the participant list, the participant remains active (the e-mail field remains as 'OK'), and the number of opt-outs is still 0.

TagsNo tags attached.
Attached Files
limesurvey_survey_554143.lss (16,208 bytes)   
<?xml version="1.0" encoding="UTF-8"?>
<document>
 <LimeSurveyDocType>Survey</LimeSurveyDocType>
 <DBVersion>491</DBVersion>
 <languages>
  <language>en</language>
 </languages>
 <groups>
  <fields>
   <fieldname>gid</fieldname>
   <fieldname>sid</fieldname>
   <fieldname>group_order</fieldname>
   <fieldname>randomization_group</fieldname>
   <fieldname>grelevance</fieldname>
  </fields>
  <rows>
   <row>
    <gid><![CDATA[79]]></gid>
    <sid><![CDATA[554143]]></sid>
    <group_order><![CDATA[1]]></group_order>
    <randomization_group/>
    <grelevance><![CDATA[1]]></grelevance>
   </row>
  </rows>
 </groups>
 <group_l10ns>
  <fields>
   <fieldname>id</fieldname>
   <fieldname>gid</fieldname>
   <fieldname>group_name</fieldname>
   <fieldname>description</fieldname>
   <fieldname>language</fieldname>
   <fieldname>sid</fieldname>
   <fieldname>group_order</fieldname>
   <fieldname>randomization_group</fieldname>
   <fieldname>grelevance</fieldname>
  </fields>
  <rows>
   <row>
    <id><![CDATA[79]]></id>
    <gid><![CDATA[79]]></gid>
    <group_name><![CDATA[My first question group]]></group_name>
    <language><![CDATA[en]]></language>
    <sid><![CDATA[554143]]></sid>
    <group_order><![CDATA[1]]></group_order>
    <randomization_group/>
    <grelevance><![CDATA[1]]></grelevance>
   </row>
  </rows>
 </group_l10ns>
 <questions>
  <fields>
   <fieldname>qid</fieldname>
   <fieldname>parent_qid</fieldname>
   <fieldname>sid</fieldname>
   <fieldname>gid</fieldname>
   <fieldname>type</fieldname>
   <fieldname>title</fieldname>
   <fieldname>preg</fieldname>
   <fieldname>other</fieldname>
   <fieldname>mandatory</fieldname>
   <fieldname>encrypted</fieldname>
   <fieldname>question_order</fieldname>
   <fieldname>scale_id</fieldname>
   <fieldname>same_default</fieldname>
   <fieldname>relevance</fieldname>
   <fieldname>question_theme_name</fieldname>
   <fieldname>modulename</fieldname>
   <fieldname>same_script</fieldname>
  </fields>
  <rows>
   <row>
    <qid><![CDATA[1024]]></qid>
    <parent_qid><![CDATA[0]]></parent_qid>
    <sid><![CDATA[554143]]></sid>
    <gid><![CDATA[79]]></gid>
    <type><![CDATA[T]]></type>
    <title><![CDATA[Q00]]></title>
    <other><![CDATA[N]]></other>
    <mandatory><![CDATA[N]]></mandatory>
    <encrypted><![CDATA[N]]></encrypted>
    <question_order><![CDATA[1]]></question_order>
    <scale_id><![CDATA[0]]></scale_id>
    <same_default><![CDATA[0]]></same_default>
    <relevance><![CDATA[1]]></relevance>
    <question_theme_name><![CDATA[longfreetext]]></question_theme_name>
    <same_script><![CDATA[0]]></same_script>
   </row>
  </rows>
 </questions>
 <question_l10ns>
  <fields>
   <fieldname>id</fieldname>
   <fieldname>qid</fieldname>
   <fieldname>question</fieldname>
   <fieldname>help</fieldname>
   <fieldname>script</fieldname>
   <fieldname>language</fieldname>
  </fields>
  <rows>
   <row>
    <id><![CDATA[1024]]></id>
    <qid><![CDATA[1024]]></qid>
    <question><![CDATA[A first example question. Please answer this question:]]></question>
    <help><![CDATA[This is a question help text.]]></help>
    <language><![CDATA[en]]></language>
   </row>
  </rows>
 </question_l10ns>
 <surveys>
  <fields>
   <fieldname>sid</fieldname>
   <fieldname>gsid</fieldname>
   <fieldname>admin</fieldname>
   <fieldname>expires</fieldname>
   <fieldname>startdate</fieldname>
   <fieldname>adminemail</fieldname>
   <fieldname>anonymized</fieldname>
   <fieldname>faxto</fieldname>
   <fieldname>format</fieldname>
   <fieldname>savetimings</fieldname>
   <fieldname>template</fieldname>
   <fieldname>language</fieldname>
   <fieldname>additional_languages</fieldname>
   <fieldname>datestamp</fieldname>
   <fieldname>usecookie</fieldname>
   <fieldname>allowregister</fieldname>
   <fieldname>allowsave</fieldname>
   <fieldname>autonumber_start</fieldname>
   <fieldname>autoredirect</fieldname>
   <fieldname>allowprev</fieldname>
   <fieldname>printanswers</fieldname>
   <fieldname>ipaddr</fieldname>
   <fieldname>ipanonymize</fieldname>
   <fieldname>refurl</fieldname>
   <fieldname>showsurveypolicynotice</fieldname>
   <fieldname>publicstatistics</fieldname>
   <fieldname>showdatapolicybutton</fieldname>
   <fieldname>showlegalnoticebutton</fieldname>
   <fieldname>publicgraphs</fieldname>
   <fieldname>listpublic</fieldname>
   <fieldname>htmlemail</fieldname>
   <fieldname>sendconfirmation</fieldname>
   <fieldname>tokenanswerspersistence</fieldname>
   <fieldname>assessments</fieldname>
   <fieldname>usecaptcha</fieldname>
   <fieldname>usetokens</fieldname>
   <fieldname>bounce_email</fieldname>
   <fieldname>attributedescriptions</fieldname>
   <fieldname>emailresponseto</fieldname>
   <fieldname>emailnotificationto</fieldname>
   <fieldname>tokenlength</fieldname>
   <fieldname>showxquestions</fieldname>
   <fieldname>showgroupinfo</fieldname>
   <fieldname>shownoanswer</fieldname>
   <fieldname>showqnumcode</fieldname>
   <fieldname>bouncetime</fieldname>
   <fieldname>bounceprocessing</fieldname>
   <fieldname>bounceaccounttype</fieldname>
   <fieldname>bounceaccounthost</fieldname>
   <fieldname>bounceaccountpass</fieldname>
   <fieldname>bounceaccountencryption</fieldname>
   <fieldname>bounceaccountuser</fieldname>
   <fieldname>showwelcome</fieldname>
   <fieldname>showprogress</fieldname>
   <fieldname>questionindex</fieldname>
   <fieldname>navigationdelay</fieldname>
   <fieldname>nokeyboard</fieldname>
   <fieldname>alloweditaftercompletion</fieldname>
   <fieldname>googleanalyticsstyle</fieldname>
   <fieldname>googleanalyticsapikey</fieldname>
   <fieldname>tokenencryptionoptions</fieldname>
  </fields>
  <rows>
   <row>
    <sid><![CDATA[554143]]></sid>
    <gsid><![CDATA[1]]></gsid>
    <admin><![CDATA[inherit]]></admin>
    <adminemail><![CDATA[customer.support@communicorpuk.com]]></adminemail>
    <anonymized><![CDATA[N]]></anonymized>
    <faxto/>
    <format><![CDATA[I]]></format>
    <savetimings><![CDATA[N]]></savetimings>
    <template><![CDATA[inherit]]></template>
    <language><![CDATA[en]]></language>
    <additional_languages/>
    <datestamp><![CDATA[N]]></datestamp>
    <usecookie><![CDATA[I]]></usecookie>
    <allowregister><![CDATA[I]]></allowregister>
    <allowsave><![CDATA[I]]></allowsave>
    <autonumber_start><![CDATA[1]]></autonumber_start>
    <autoredirect><![CDATA[I]]></autoredirect>
    <allowprev><![CDATA[I]]></allowprev>
    <printanswers><![CDATA[I]]></printanswers>
    <ipaddr><![CDATA[N]]></ipaddr>
    <ipanonymize><![CDATA[N]]></ipanonymize>
    <refurl><![CDATA[N]]></refurl>
    <showsurveypolicynotice><![CDATA[0]]></showsurveypolicynotice>
    <publicstatistics><![CDATA[I]]></publicstatistics>
    <showdatapolicybutton><![CDATA[0]]></showdatapolicybutton>
    <showlegalnoticebutton><![CDATA[0]]></showlegalnoticebutton>
    <publicgraphs><![CDATA[I]]></publicgraphs>
    <listpublic><![CDATA[I]]></listpublic>
    <htmlemail><![CDATA[I]]></htmlemail>
    <sendconfirmation><![CDATA[I]]></sendconfirmation>
    <tokenanswerspersistence><![CDATA[I]]></tokenanswerspersistence>
    <assessments><![CDATA[I]]></assessments>
    <usecaptcha><![CDATA[E]]></usecaptcha>
    <usetokens><![CDATA[N]]></usetokens>
    <bounce_email><![CDATA[inherit]]></bounce_email>
    <emailresponseto><![CDATA[inherit]]></emailresponseto>
    <emailnotificationto><![CDATA[inherit]]></emailnotificationto>
    <tokenlength><![CDATA[-1]]></tokenlength>
    <showxquestions><![CDATA[I]]></showxquestions>
    <showgroupinfo><![CDATA[I]]></showgroupinfo>
    <shownoanswer><![CDATA[I]]></shownoanswer>
    <showqnumcode><![CDATA[I]]></showqnumcode>
    <bounceprocessing><![CDATA[N]]></bounceprocessing>
    <showwelcome><![CDATA[I]]></showwelcome>
    <showprogress><![CDATA[I]]></showprogress>
    <questionindex><![CDATA[-1]]></questionindex>
    <navigationdelay><![CDATA[-1]]></navigationdelay>
    <nokeyboard><![CDATA[I]]></nokeyboard>
    <alloweditaftercompletion><![CDATA[I]]></alloweditaftercompletion>
    <tokenencryptionoptions><![CDATA[{ "enabled":"Y","columns":{ "firstname":"N","lastname":"N","email":"N" } }]]></tokenencryptionoptions>
   </row>
  </rows>
 </surveys>
 <surveys_languagesettings>
  <fields>
   <fieldname>surveyls_survey_id</fieldname>
   <fieldname>surveyls_language</fieldname>
   <fieldname>surveyls_title</fieldname>
   <fieldname>surveyls_description</fieldname>
   <fieldname>surveyls_welcometext</fieldname>
   <fieldname>surveyls_endtext</fieldname>
   <fieldname>surveyls_policy_notice</fieldname>
   <fieldname>surveyls_policy_error</fieldname>
   <fieldname>surveyls_policy_notice_label</fieldname>
   <fieldname>surveyls_legal_notice</fieldname>
   <fieldname>surveyls_url</fieldname>
   <fieldname>surveyls_urldescription</fieldname>
   <fieldname>surveyls_email_invite_subj</fieldname>
   <fieldname>surveyls_email_invite</fieldname>
   <fieldname>surveyls_email_remind_subj</fieldname>
   <fieldname>surveyls_email_remind</fieldname>
   <fieldname>surveyls_email_register_subj</fieldname>
   <fieldname>surveyls_email_register</fieldname>
   <fieldname>surveyls_email_confirm_subj</fieldname>
   <fieldname>surveyls_email_confirm</fieldname>
   <fieldname>surveyls_dateformat</fieldname>
   <fieldname>surveyls_attributecaptions</fieldname>
   <fieldname>email_admin_notification_subj</fieldname>
   <fieldname>email_admin_notification</fieldname>
   <fieldname>email_admin_responses_subj</fieldname>
   <fieldname>email_admin_responses</fieldname>
   <fieldname>surveyls_numberformat</fieldname>
   <fieldname>attachments</fieldname>
  </fields>
  <rows>
   <row>
    <surveyls_survey_id><![CDATA[554143]]></surveyls_survey_id>
    <surveyls_language><![CDATA[en]]></surveyls_language>
    <surveyls_title><![CDATA[Testing opt out]]></surveyls_title>
    <surveyls_description/>
    <surveyls_welcometext/>
    <surveyls_endtext/>
    <surveyls_policy_notice/>
    <surveyls_policy_notice_label/>
    <surveyls_url/>
    <surveyls_urldescription/>
    <surveyls_email_invite_subj><![CDATA[Invitation to participate in a survey]]></surveyls_email_invite_subj>
    <surveyls_email_invite><![CDATA[Dear {FIRSTNAME},<br />
<br />
You have been invited to participate in a survey.<br />
<br />
The survey is titled:<br />
"{SURVEYNAME}"<br />
<br />
"{SURVEYDESCRIPTION}"<br />
<br />
To participate, please click on the link below.<br />
<br />
Sincerely,<br />
<br />
{ADMINNAME} ({ADMINEMAIL})<br />
<br />
----------------------------------------------<br />
Click here to do the survey:<br />
{SURVEYURL}<br />
<br />
If you do not want to participate in this survey and don't want to receive any more invitations please click the following link:<br />
{OPTOUTURL}<br />
<br />
If you are blacklisted but want to participate in this survey and want to receive invitations please click the following link:<br />
{OPTINURL}]]></surveyls_email_invite>
    <surveyls_email_remind_subj><![CDATA[Reminder to participate in a survey]]></surveyls_email_remind_subj>
    <surveyls_email_remind><![CDATA[Dear {FIRSTNAME},<br />
<br />
Recently we invited you to participate in a survey.<br />
<br />
We note that you have not yet completed the survey, and wish to remind you that the survey is still available should you wish to take part.<br />
<br />
The survey is titled:<br />
"{SURVEYNAME}"<br />
<br />
"{SURVEYDESCRIPTION}"<br />
<br />
To participate, please click on the link below.<br />
<br />
Sincerely,<br />
<br />
{ADMINNAME} ({ADMINEMAIL})<br />
<br />
----------------------------------------------<br />
Click here to do the survey:<br />
{SURVEYURL}<br />
<br />
If you do not want to participate in this survey and don't want to receive any more invitations please click the following link:<br />
{OPTOUTURL}]]></surveyls_email_remind>
    <surveyls_email_register_subj><![CDATA[Survey registration confirmation]]></surveyls_email_register_subj>
    <surveyls_email_register><![CDATA[Dear {FIRSTNAME},<br />
<br />
You, or someone using your email address, have registered to participate in an online survey titled {SURVEYNAME}.<br />
<br />
To complete this survey, click on the following URL:<br />
<br />
{SURVEYURL}<br />
<br />
If you have any questions about this survey, or if you did not register to participate and believe this email is in error, please contact {ADMINNAME} at {ADMINEMAIL}.]]></surveyls_email_register>
    <surveyls_email_confirm_subj><![CDATA[Confirmation of your participation in our survey]]></surveyls_email_confirm_subj>
    <surveyls_email_confirm><![CDATA[Dear {FIRSTNAME},<br />
<br />
This email is to confirm that you have completed the survey titled {SURVEYNAME} and your response has been saved. Thank you for participating.<br />
<br />
If you have any further questions about this email, please contact {ADMINNAME} on {ADMINEMAIL}.<br />
<br />
Sincerely,<br />
<br />
{ADMINNAME}]]></surveyls_email_confirm>
    <surveyls_dateformat><![CDATA[9]]></surveyls_dateformat>
    <email_admin_notification_subj><![CDATA[Response submission for survey {SURVEYNAME}]]></email_admin_notification_subj>
    <email_admin_notification><![CDATA[Hello,<br />
<br />
A new response was submitted for your survey '{SURVEYNAME}'.<br />
<br />
Click the following link to see the individual response:<br />
{VIEWRESPONSEURL}<br />
<br />
Click the following link to edit the individual response:<br />
{EDITRESPONSEURL}<br />
<br />
View statistics by clicking here:<br />
{STATISTICSURL}]]></email_admin_notification>
    <email_admin_responses_subj><![CDATA[Response submission for survey {SURVEYNAME} with results]]></email_admin_responses_subj>
    <email_admin_responses><![CDATA[Hello,<br />
<br />
A new response was submitted for your survey '{SURVEYNAME}'.<br />
<br />
Click the following link to see the individual response:<br />
{VIEWRESPONSEURL}<br />
<br />
Click the following link to edit the individual response:<br />
{EDITRESPONSEURL}<br />
<br />
View statistics by clicking here:<br />
{STATISTICSURL}<br />
<br />
<br />
The following answers were given by the participant:<br />
{ANSWERTABLE}]]></email_admin_responses>
    <surveyls_numberformat><![CDATA[0]]></surveyls_numberformat>
   </row>
  </rows>
 </surveys_languagesettings>
 <themes>
  <theme>
   <sid>554143</sid>
   <template_name>fruity</template_name>
   <config>
    <options>inherit</options>
   </config>
  </theme>
 </themes>
 <themes_inherited>
  <theme>
   <sid>554143</sid>
   <template_name>fruity</template_name>
   <config>
    <options>
     <ajaxmode>off</ajaxmode>
     <brandlogo>on</brandlogo>
     <brandlogofile>image::theme::files/logo.png</brandlogofile>
     <container>on</container>
     <backgroundimage>off</backgroundimage>
     <animatebody>off</animatebody>
     <bodyanimation>fadeInRight</bodyanimation>
     <bodyanimationduration>500</bodyanimationduration>
     <animatequestion>off</animatequestion>
     <questionanimation>flipInX</questionanimation>
     <questionanimationduration>500</questionanimationduration>
     <animatealert>off</animatealert>
     <alertanimation>shake</alertanimation>
     <alertanimationduration>500</alertanimationduration>
     <font>noto</font>
     <bodybackgroundcolor>#ffffff</bodybackgroundcolor>
     <fontcolor>#444444</fontcolor>
     <questionbackgroundcolor>#ffffff</questionbackgroundcolor>
     <questionborder>on</questionborder>
     <questioncontainershadow>on</questioncontainershadow>
     <checkicon>f00c</checkicon>
     <animatecheckbox>on</animatecheckbox>
     <checkboxanimation>rubberBand</checkboxanimation>
     <checkboxanimationduration>500</checkboxanimationduration>
     <animateradio>on</animateradio>
     <radioanimation>zoomIn</radioanimation>
     <radioanimationduration>500</radioanimationduration>
     <zebrastriping>off</zebrastriping>
     <stickymatrixheaders>off</stickymatrixheaders>
     <greyoutselected>off</greyoutselected>
     <hideprivacyinfo>off</hideprivacyinfo>
     <crosshover>off</crosshover>
     <showpopups>1</showpopups>
     <showclearall>off</showclearall>
     <questionhelptextposition>top</questionhelptextposition>
     <notables>1</notables>
    </options>
   </config>
  </theme>
 </themes_inherited>
</document>
limesurvey_survey_554143.lss (16,208 bytes)   
Bug heat4
Complete LimeSurvey version number (& build)Limesurvey Cloud 5.4.3 (most recent build)
I will donate to the project if issue is resolvedNo
BrowserMozilla Firefox
Database type & versionCloud 5.4.3
Server OS (if known)
Webserver software & version (if known)
PHP VersionCloud 5.4.3

Users monitoring this issue

There are no users monitoring this issue.

Activities

gabrieljenik

gabrieljenik

2022-10-13 18:09

manager   ~72244

Couldn't reproduce it so far.
Will keep on trying.

paul.emmines

paul.emmines

2022-10-14 19:03

reporter   ~72259

Can send you a screen video of the issue occuring but will be too big for the upload!

gabrieljenik

gabrieljenik

2022-10-14 19:07

manager   ~72260

Upload it to google drive and share the link?

paul.emmines

paul.emmines

2022-10-14 19:11

reporter   ~72261

Here you go:

https://communicorpuk-my.sharepoint.com/:v:/p/paul_emmines/EYn7NQ4HigJHqIxN-xymqG4Bi6W5Ww2JvGoCQxVeLDx-aA?e=wUe87s

gabrieljenik

gabrieljenik

2022-10-14 19:36

manager   ~72262

Can you try copying the link and pasting it in the browser?
It could be something related to your mail client as well.

paul.emmines

paul.emmines

2022-10-15 16:20

reporter   ~72269

Same result - loaded to a blank page in both Firefox and Chrome, plus Safari on my phone. Opt-out count is still set at 0 and e-mail field is 'OK.'

gabrieljenik

gabrieljenik

2022-10-18 15:10

manager   ~72330

I am sorry. I couldn't reproduce it.
Not sure why you are getting the white page, but clearly you are not hitting the OPTOUT url.
Something happens and a balnk page is shown (maybe internal?)

Please, can you try from your cell phone as to make sure it is not a firwall issue?

Thanks

Issue History

Date Modified Username Field Change
2022-10-11 18:16 paul.emmines New Issue
2022-10-11 18:16 paul.emmines File Added: limesurvey_survey_554143.lss
2022-10-11 22:32 gabrieljenik Assigned To => gabrieljenik
2022-10-11 22:32 gabrieljenik Status new => assigned
2022-10-13 18:09 gabrieljenik Status assigned => acknowledged
2022-10-13 18:09 gabrieljenik Note Added: 72244
2022-10-13 18:09 gabrieljenik Bug heat 0 => 2
2022-10-14 19:03 paul.emmines Note Added: 72259
2022-10-14 19:03 paul.emmines Bug heat 2 => 4
2022-10-14 19:07 gabrieljenik Note Added: 72260
2022-10-14 19:11 paul.emmines Note Added: 72261
2022-10-14 19:36 gabrieljenik Note Added: 72262
2022-10-15 16:20 paul.emmines Note Added: 72269
2022-10-18 15:10 gabrieljenik Note Added: 72330
2022-10-18 15:10 gabrieljenik Assigned To gabrieljenik =>
2022-10-18 15:10 gabrieljenik Status acknowledged => feedback