View Issue Details
| ID | Project | Category | View Status | Date Submitted | Last Update |
|---|---|---|---|---|---|
| 18411 | Bug reports | Survey participants (Tokens) | public | 2022-10-11 18:16 | 2025-10-22 18:12 |
| Reporter | paul.emmines | Assigned To | tibor.pacalat | ||
| Priority | none | Severity | partial_block | ||
| Status | closed | Resolution | unable to reproduce | ||
| Product Version | 5.4.x | ||||
| Summary | 18411: {OPTOUTURL} no longer flags in the survey | ||||
| Description | Visiting the {OPTOUTURL} from the invite e-mail no longer seems to add the 'OPT OUT' flag to the e-mail field of the participants list. | ||||
| Steps To Reproduce | Steps to reproduceAdd yourself as a participant to the open survey (using closed-access mode) Expected resultAn opt-out message when visiting the URL. Participant e-mail field is now set to Opt-Out, the number of opt-outs increases by 1. Actual resultPage comes up with a blank page when loaded. Returning to the participant list, the participant remains active (the e-mail field remains as 'OK'), and the number of opt-outs is still 0. | ||||
| Tags | No tags attached. | ||||
| Attached Files | limesurvey_survey_554143.lss (16,208 bytes)
<?xml version="1.0" encoding="UTF-8"?>
<document>
<LimeSurveyDocType>Survey</LimeSurveyDocType>
<DBVersion>491</DBVersion>
<languages>
<language>en</language>
</languages>
<groups>
<fields>
<fieldname>gid</fieldname>
<fieldname>sid</fieldname>
<fieldname>group_order</fieldname>
<fieldname>randomization_group</fieldname>
<fieldname>grelevance</fieldname>
</fields>
<rows>
<row>
<gid><![CDATA[79]]></gid>
<sid><![CDATA[554143]]></sid>
<group_order><![CDATA[1]]></group_order>
<randomization_group/>
<grelevance><![CDATA[1]]></grelevance>
</row>
</rows>
</groups>
<group_l10ns>
<fields>
<fieldname>id</fieldname>
<fieldname>gid</fieldname>
<fieldname>group_name</fieldname>
<fieldname>description</fieldname>
<fieldname>language</fieldname>
<fieldname>sid</fieldname>
<fieldname>group_order</fieldname>
<fieldname>randomization_group</fieldname>
<fieldname>grelevance</fieldname>
</fields>
<rows>
<row>
<id><![CDATA[79]]></id>
<gid><![CDATA[79]]></gid>
<group_name><![CDATA[My first question group]]></group_name>
<language><![CDATA[en]]></language>
<sid><![CDATA[554143]]></sid>
<group_order><![CDATA[1]]></group_order>
<randomization_group/>
<grelevance><![CDATA[1]]></grelevance>
</row>
</rows>
</group_l10ns>
<questions>
<fields>
<fieldname>qid</fieldname>
<fieldname>parent_qid</fieldname>
<fieldname>sid</fieldname>
<fieldname>gid</fieldname>
<fieldname>type</fieldname>
<fieldname>title</fieldname>
<fieldname>preg</fieldname>
<fieldname>other</fieldname>
<fieldname>mandatory</fieldname>
<fieldname>encrypted</fieldname>
<fieldname>question_order</fieldname>
<fieldname>scale_id</fieldname>
<fieldname>same_default</fieldname>
<fieldname>relevance</fieldname>
<fieldname>question_theme_name</fieldname>
<fieldname>modulename</fieldname>
<fieldname>same_script</fieldname>
</fields>
<rows>
<row>
<qid><![CDATA[1024]]></qid>
<parent_qid><![CDATA[0]]></parent_qid>
<sid><![CDATA[554143]]></sid>
<gid><![CDATA[79]]></gid>
<type><![CDATA[T]]></type>
<title><![CDATA[Q00]]></title>
<other><![CDATA[N]]></other>
<mandatory><![CDATA[N]]></mandatory>
<encrypted><![CDATA[N]]></encrypted>
<question_order><![CDATA[1]]></question_order>
<scale_id><![CDATA[0]]></scale_id>
<same_default><![CDATA[0]]></same_default>
<relevance><![CDATA[1]]></relevance>
<question_theme_name><![CDATA[longfreetext]]></question_theme_name>
<same_script><![CDATA[0]]></same_script>
</row>
</rows>
</questions>
<question_l10ns>
<fields>
<fieldname>id</fieldname>
<fieldname>qid</fieldname>
<fieldname>question</fieldname>
<fieldname>help</fieldname>
<fieldname>script</fieldname>
<fieldname>language</fieldname>
</fields>
<rows>
<row>
<id><![CDATA[1024]]></id>
<qid><![CDATA[1024]]></qid>
<question><![CDATA[A first example question. Please answer this question:]]></question>
<help><![CDATA[This is a question help text.]]></help>
<language><![CDATA[en]]></language>
</row>
</rows>
</question_l10ns>
<surveys>
<fields>
<fieldname>sid</fieldname>
<fieldname>gsid</fieldname>
<fieldname>admin</fieldname>
<fieldname>expires</fieldname>
<fieldname>startdate</fieldname>
<fieldname>adminemail</fieldname>
<fieldname>anonymized</fieldname>
<fieldname>faxto</fieldname>
<fieldname>format</fieldname>
<fieldname>savetimings</fieldname>
<fieldname>template</fieldname>
<fieldname>language</fieldname>
<fieldname>additional_languages</fieldname>
<fieldname>datestamp</fieldname>
<fieldname>usecookie</fieldname>
<fieldname>allowregister</fieldname>
<fieldname>allowsave</fieldname>
<fieldname>autonumber_start</fieldname>
<fieldname>autoredirect</fieldname>
<fieldname>allowprev</fieldname>
<fieldname>printanswers</fieldname>
<fieldname>ipaddr</fieldname>
<fieldname>ipanonymize</fieldname>
<fieldname>refurl</fieldname>
<fieldname>showsurveypolicynotice</fieldname>
<fieldname>publicstatistics</fieldname>
<fieldname>showdatapolicybutton</fieldname>
<fieldname>showlegalnoticebutton</fieldname>
<fieldname>publicgraphs</fieldname>
<fieldname>listpublic</fieldname>
<fieldname>htmlemail</fieldname>
<fieldname>sendconfirmation</fieldname>
<fieldname>tokenanswerspersistence</fieldname>
<fieldname>assessments</fieldname>
<fieldname>usecaptcha</fieldname>
<fieldname>usetokens</fieldname>
<fieldname>bounce_email</fieldname>
<fieldname>attributedescriptions</fieldname>
<fieldname>emailresponseto</fieldname>
<fieldname>emailnotificationto</fieldname>
<fieldname>tokenlength</fieldname>
<fieldname>showxquestions</fieldname>
<fieldname>showgroupinfo</fieldname>
<fieldname>shownoanswer</fieldname>
<fieldname>showqnumcode</fieldname>
<fieldname>bouncetime</fieldname>
<fieldname>bounceprocessing</fieldname>
<fieldname>bounceaccounttype</fieldname>
<fieldname>bounceaccounthost</fieldname>
<fieldname>bounceaccountpass</fieldname>
<fieldname>bounceaccountencryption</fieldname>
<fieldname>bounceaccountuser</fieldname>
<fieldname>showwelcome</fieldname>
<fieldname>showprogress</fieldname>
<fieldname>questionindex</fieldname>
<fieldname>navigationdelay</fieldname>
<fieldname>nokeyboard</fieldname>
<fieldname>alloweditaftercompletion</fieldname>
<fieldname>googleanalyticsstyle</fieldname>
<fieldname>googleanalyticsapikey</fieldname>
<fieldname>tokenencryptionoptions</fieldname>
</fields>
<rows>
<row>
<sid><![CDATA[554143]]></sid>
<gsid><![CDATA[1]]></gsid>
<admin><![CDATA[inherit]]></admin>
<adminemail><![CDATA[customer.support@communicorpuk.com]]></adminemail>
<anonymized><![CDATA[N]]></anonymized>
<faxto/>
<format><![CDATA[I]]></format>
<savetimings><![CDATA[N]]></savetimings>
<template><![CDATA[inherit]]></template>
<language><![CDATA[en]]></language>
<additional_languages/>
<datestamp><![CDATA[N]]></datestamp>
<usecookie><![CDATA[I]]></usecookie>
<allowregister><![CDATA[I]]></allowregister>
<allowsave><![CDATA[I]]></allowsave>
<autonumber_start><![CDATA[1]]></autonumber_start>
<autoredirect><![CDATA[I]]></autoredirect>
<allowprev><![CDATA[I]]></allowprev>
<printanswers><![CDATA[I]]></printanswers>
<ipaddr><![CDATA[N]]></ipaddr>
<ipanonymize><![CDATA[N]]></ipanonymize>
<refurl><![CDATA[N]]></refurl>
<showsurveypolicynotice><![CDATA[0]]></showsurveypolicynotice>
<publicstatistics><![CDATA[I]]></publicstatistics>
<showdatapolicybutton><![CDATA[0]]></showdatapolicybutton>
<showlegalnoticebutton><![CDATA[0]]></showlegalnoticebutton>
<publicgraphs><![CDATA[I]]></publicgraphs>
<listpublic><![CDATA[I]]></listpublic>
<htmlemail><![CDATA[I]]></htmlemail>
<sendconfirmation><![CDATA[I]]></sendconfirmation>
<tokenanswerspersistence><![CDATA[I]]></tokenanswerspersistence>
<assessments><![CDATA[I]]></assessments>
<usecaptcha><![CDATA[E]]></usecaptcha>
<usetokens><![CDATA[N]]></usetokens>
<bounce_email><![CDATA[inherit]]></bounce_email>
<emailresponseto><![CDATA[inherit]]></emailresponseto>
<emailnotificationto><![CDATA[inherit]]></emailnotificationto>
<tokenlength><![CDATA[-1]]></tokenlength>
<showxquestions><![CDATA[I]]></showxquestions>
<showgroupinfo><![CDATA[I]]></showgroupinfo>
<shownoanswer><![CDATA[I]]></shownoanswer>
<showqnumcode><![CDATA[I]]></showqnumcode>
<bounceprocessing><![CDATA[N]]></bounceprocessing>
<showwelcome><![CDATA[I]]></showwelcome>
<showprogress><![CDATA[I]]></showprogress>
<questionindex><![CDATA[-1]]></questionindex>
<navigationdelay><![CDATA[-1]]></navigationdelay>
<nokeyboard><![CDATA[I]]></nokeyboard>
<alloweditaftercompletion><![CDATA[I]]></alloweditaftercompletion>
<tokenencryptionoptions><![CDATA[{ "enabled":"Y","columns":{ "firstname":"N","lastname":"N","email":"N" } }]]></tokenencryptionoptions>
</row>
</rows>
</surveys>
<surveys_languagesettings>
<fields>
<fieldname>surveyls_survey_id</fieldname>
<fieldname>surveyls_language</fieldname>
<fieldname>surveyls_title</fieldname>
<fieldname>surveyls_description</fieldname>
<fieldname>surveyls_welcometext</fieldname>
<fieldname>surveyls_endtext</fieldname>
<fieldname>surveyls_policy_notice</fieldname>
<fieldname>surveyls_policy_error</fieldname>
<fieldname>surveyls_policy_notice_label</fieldname>
<fieldname>surveyls_legal_notice</fieldname>
<fieldname>surveyls_url</fieldname>
<fieldname>surveyls_urldescription</fieldname>
<fieldname>surveyls_email_invite_subj</fieldname>
<fieldname>surveyls_email_invite</fieldname>
<fieldname>surveyls_email_remind_subj</fieldname>
<fieldname>surveyls_email_remind</fieldname>
<fieldname>surveyls_email_register_subj</fieldname>
<fieldname>surveyls_email_register</fieldname>
<fieldname>surveyls_email_confirm_subj</fieldname>
<fieldname>surveyls_email_confirm</fieldname>
<fieldname>surveyls_dateformat</fieldname>
<fieldname>surveyls_attributecaptions</fieldname>
<fieldname>email_admin_notification_subj</fieldname>
<fieldname>email_admin_notification</fieldname>
<fieldname>email_admin_responses_subj</fieldname>
<fieldname>email_admin_responses</fieldname>
<fieldname>surveyls_numberformat</fieldname>
<fieldname>attachments</fieldname>
</fields>
<rows>
<row>
<surveyls_survey_id><![CDATA[554143]]></surveyls_survey_id>
<surveyls_language><![CDATA[en]]></surveyls_language>
<surveyls_title><![CDATA[Testing opt out]]></surveyls_title>
<surveyls_description/>
<surveyls_welcometext/>
<surveyls_endtext/>
<surveyls_policy_notice/>
<surveyls_policy_notice_label/>
<surveyls_url/>
<surveyls_urldescription/>
<surveyls_email_invite_subj><![CDATA[Invitation to participate in a survey]]></surveyls_email_invite_subj>
<surveyls_email_invite><![CDATA[Dear {FIRSTNAME},<br />
<br />
You have been invited to participate in a survey.<br />
<br />
The survey is titled:<br />
"{SURVEYNAME}"<br />
<br />
"{SURVEYDESCRIPTION}"<br />
<br />
To participate, please click on the link below.<br />
<br />
Sincerely,<br />
<br />
{ADMINNAME} ({ADMINEMAIL})<br />
<br />
----------------------------------------------<br />
Click here to do the survey:<br />
{SURVEYURL}<br />
<br />
If you do not want to participate in this survey and don't want to receive any more invitations please click the following link:<br />
{OPTOUTURL}<br />
<br />
If you are blacklisted but want to participate in this survey and want to receive invitations please click the following link:<br />
{OPTINURL}]]></surveyls_email_invite>
<surveyls_email_remind_subj><![CDATA[Reminder to participate in a survey]]></surveyls_email_remind_subj>
<surveyls_email_remind><![CDATA[Dear {FIRSTNAME},<br />
<br />
Recently we invited you to participate in a survey.<br />
<br />
We note that you have not yet completed the survey, and wish to remind you that the survey is still available should you wish to take part.<br />
<br />
The survey is titled:<br />
"{SURVEYNAME}"<br />
<br />
"{SURVEYDESCRIPTION}"<br />
<br />
To participate, please click on the link below.<br />
<br />
Sincerely,<br />
<br />
{ADMINNAME} ({ADMINEMAIL})<br />
<br />
----------------------------------------------<br />
Click here to do the survey:<br />
{SURVEYURL}<br />
<br />
If you do not want to participate in this survey and don't want to receive any more invitations please click the following link:<br />
{OPTOUTURL}]]></surveyls_email_remind>
<surveyls_email_register_subj><![CDATA[Survey registration confirmation]]></surveyls_email_register_subj>
<surveyls_email_register><![CDATA[Dear {FIRSTNAME},<br />
<br />
You, or someone using your email address, have registered to participate in an online survey titled {SURVEYNAME}.<br />
<br />
To complete this survey, click on the following URL:<br />
<br />
{SURVEYURL}<br />
<br />
If you have any questions about this survey, or if you did not register to participate and believe this email is in error, please contact {ADMINNAME} at {ADMINEMAIL}.]]></surveyls_email_register>
<surveyls_email_confirm_subj><![CDATA[Confirmation of your participation in our survey]]></surveyls_email_confirm_subj>
<surveyls_email_confirm><![CDATA[Dear {FIRSTNAME},<br />
<br />
This email is to confirm that you have completed the survey titled {SURVEYNAME} and your response has been saved. Thank you for participating.<br />
<br />
If you have any further questions about this email, please contact {ADMINNAME} on {ADMINEMAIL}.<br />
<br />
Sincerely,<br />
<br />
{ADMINNAME}]]></surveyls_email_confirm>
<surveyls_dateformat><![CDATA[9]]></surveyls_dateformat>
<email_admin_notification_subj><![CDATA[Response submission for survey {SURVEYNAME}]]></email_admin_notification_subj>
<email_admin_notification><![CDATA[Hello,<br />
<br />
A new response was submitted for your survey '{SURVEYNAME}'.<br />
<br />
Click the following link to see the individual response:<br />
{VIEWRESPONSEURL}<br />
<br />
Click the following link to edit the individual response:<br />
{EDITRESPONSEURL}<br />
<br />
View statistics by clicking here:<br />
{STATISTICSURL}]]></email_admin_notification>
<email_admin_responses_subj><![CDATA[Response submission for survey {SURVEYNAME} with results]]></email_admin_responses_subj>
<email_admin_responses><![CDATA[Hello,<br />
<br />
A new response was submitted for your survey '{SURVEYNAME}'.<br />
<br />
Click the following link to see the individual response:<br />
{VIEWRESPONSEURL}<br />
<br />
Click the following link to edit the individual response:<br />
{EDITRESPONSEURL}<br />
<br />
View statistics by clicking here:<br />
{STATISTICSURL}<br />
<br />
<br />
The following answers were given by the participant:<br />
{ANSWERTABLE}]]></email_admin_responses>
<surveyls_numberformat><![CDATA[0]]></surveyls_numberformat>
</row>
</rows>
</surveys_languagesettings>
<themes>
<theme>
<sid>554143</sid>
<template_name>fruity</template_name>
<config>
<options>inherit</options>
</config>
</theme>
</themes>
<themes_inherited>
<theme>
<sid>554143</sid>
<template_name>fruity</template_name>
<config>
<options>
<ajaxmode>off</ajaxmode>
<brandlogo>on</brandlogo>
<brandlogofile>image::theme::files/logo.png</brandlogofile>
<container>on</container>
<backgroundimage>off</backgroundimage>
<animatebody>off</animatebody>
<bodyanimation>fadeInRight</bodyanimation>
<bodyanimationduration>500</bodyanimationduration>
<animatequestion>off</animatequestion>
<questionanimation>flipInX</questionanimation>
<questionanimationduration>500</questionanimationduration>
<animatealert>off</animatealert>
<alertanimation>shake</alertanimation>
<alertanimationduration>500</alertanimationduration>
<font>noto</font>
<bodybackgroundcolor>#ffffff</bodybackgroundcolor>
<fontcolor>#444444</fontcolor>
<questionbackgroundcolor>#ffffff</questionbackgroundcolor>
<questionborder>on</questionborder>
<questioncontainershadow>on</questioncontainershadow>
<checkicon>f00c</checkicon>
<animatecheckbox>on</animatecheckbox>
<checkboxanimation>rubberBand</checkboxanimation>
<checkboxanimationduration>500</checkboxanimationduration>
<animateradio>on</animateradio>
<radioanimation>zoomIn</radioanimation>
<radioanimationduration>500</radioanimationduration>
<zebrastriping>off</zebrastriping>
<stickymatrixheaders>off</stickymatrixheaders>
<greyoutselected>off</greyoutselected>
<hideprivacyinfo>off</hideprivacyinfo>
<crosshover>off</crosshover>
<showpopups>1</showpopups>
<showclearall>off</showclearall>
<questionhelptextposition>top</questionhelptextposition>
<notables>1</notables>
</options>
</config>
</theme>
</themes_inherited>
</document>
| ||||
| Bug heat | 6 | ||||
| Complete LimeSurvey version number (& build) | Limesurvey Cloud 5.4.3 (most recent build) | ||||
| I will donate to the project if issue is resolved | No | ||||
| Browser | Mozilla Firefox | ||||
| Database type & version | Cloud 5.4.3 | ||||
| Server OS (if known) | |||||
| Webserver software & version (if known) | |||||
| PHP Version | Cloud 5.4.3 | ||||
|
Couldn't reproduce it so far. |
|
|
Can send you a screen video of the issue occuring but will be too big for the upload! |
|
|
Upload it to google drive and share the link? |
|
|
Here you go: |
|
|
Can you try copying the link and pasting it in the browser? |
|
|
Same result - loaded to a blank page in both Firefox and Chrome, plus Safari on my phone. Opt-out count is still set at 0 and e-mail field is 'OK.' |
|
|
I am sorry. I couldn't reproduce it. Please, can you try from your cell phone as to make sure it is not a firwall issue? Thanks |
|
|
@tibor.pacalat: I think we can close this one. It is not possible to reproduce and refers to an outdated version. Optout links work as needed at the latest version, I just tested this. |
|
| Date Modified | Username | Field | Change |
|---|---|---|---|
| 2022-10-11 18:16 | paul.emmines | New Issue | |
| 2022-10-11 18:16 | paul.emmines | File Added: limesurvey_survey_554143.lss | |
| 2022-10-11 22:32 | gabrieljenik | Assigned To | => gabrieljenik |
| 2022-10-11 22:32 | gabrieljenik | Status | new => assigned |
| 2022-10-13 18:09 | gabrieljenik | Status | assigned => acknowledged |
| 2022-10-13 18:09 | gabrieljenik | Note Added: 72244 | |
| 2022-10-13 18:09 | gabrieljenik | Bug heat | 0 => 2 |
| 2022-10-14 19:03 | paul.emmines | Note Added: 72259 | |
| 2022-10-14 19:03 | paul.emmines | Bug heat | 2 => 4 |
| 2022-10-14 19:07 | gabrieljenik | Note Added: 72260 | |
| 2022-10-14 19:11 | paul.emmines | Note Added: 72261 | |
| 2022-10-14 19:36 | gabrieljenik | Note Added: 72262 | |
| 2022-10-15 16:20 | paul.emmines | Note Added: 72269 | |
| 2022-10-18 15:10 | gabrieljenik | Note Added: 72330 | |
| 2022-10-18 15:10 | gabrieljenik | Assigned To | gabrieljenik => |
| 2022-10-18 15:10 | gabrieljenik | Status | acknowledged => feedback |
| 2025-10-22 15:41 | Mazi | Note Added: 83642 | |
| 2025-10-22 15:41 | Mazi | Bug heat | 4 => 6 |
| 2025-10-22 18:12 | tibor.pacalat | Assigned To | => tibor.pacalat |
| 2025-10-22 18:12 | tibor.pacalat | Status | feedback => closed |
| 2025-10-22 18:12 | tibor.pacalat | Resolution | open => unable to reproduce |