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This bug affects 1 person(s).
 4
IDProjectCategoryView StatusDate SubmittedLast Update
17651Bug reportsSurvey editingpublic2021-10-06 10:202021-10-08 13:21
Reporterfilips Assigned Toollehar  
PrioritynoneSeverityblock 
Status closedResolutionnot fixable 
Product Version5.x 
Summary17651: Cannot list the question groups
Description

The button for displaying the question groups is not working anymore in all the existing and newly created surveys. Updating to version 5.1.14+210927 has not solved the problem.

Screen recording and exemplary survey are attached

Steps To Reproduce

Steps to reproduce

Click on the "List groups" (Lista grup) button

Expected result

Display the list of all the question groups and a button to create a new group

Actual result

Nothing - the wheel is spinning, the browser doesn't respond anymore

TagsNo tags attached.
Attached Files
question groups - bug 1rf22.00 1rf33.50.mp4 (1,502,524 bytes)   
question groups - bug 1rf22.00 1rf33.50.mp4 (1,502,524 bytes)   
limesurvey_survey_133532.lss (134,254 bytes)
Bug heat4
Complete LimeSurvey version number (& build) 5.1.14+210927
I will donate to the project if issue is resolvedYes
BrowserBrave 1.29.81 (Chromium: 93.0.4577.82, x86_64), Safari
Database type & version475
Server OS (if known)
Webserver software & version (if known)
PHP Version7.3

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Activities

ollehar

ollehar

2021-10-06 10:34

administrator   ~66762

Please go to "Configuration" --> "Menu configuration" and click the reset button. Then, go to "Configuration" --> "Menu entries configuration" and click the reset button. After, try again to enter the page that failed. Let us know if the issue persists. Thank you.
filips

filips

2021-10-06 19:12

reporter   ~66779

Unfortunately clicking the reset button results in a similar effect like clicking on the "Group list" button - the wheel is spinning indefinitely, nothing happens. Perhaps I have to reinstall Limesurvey altogether?
ollehar

ollehar

2021-10-06 20:21

administrator   ~66780

Can you clear your browser cache, please? Or open the application in a private browser window (clearing the sessions that way).
filips

filips

2021-10-07 08:37

reporter   ~66784

I've already deleted and reinstalled LS and now everything works fine. If the problem comes back, I'll let you know. Thanks!

Issue History

Date Modified Username Field Change
2021-10-06 10:20 filips New Issue
2021-10-06 10:20 filips File Added: question groups - bug 1rf22.00 1rf33.50.mp4
2021-10-06 10:20 filips File Added: limesurvey_survey_133532.lss
2021-10-06 10:34 ollehar Note Added: 66762
2021-10-06 10:34 ollehar Bug heat 0 => 2
2021-10-06 10:34 ollehar Assigned To => ollehar
2021-10-06 10:34 ollehar Status new => feedback
2021-10-06 19:12 filips Note Added: 66779
2021-10-06 19:12 filips Bug heat 2 => 4
2021-10-06 19:12 filips Status feedback => assigned
2021-10-06 20:21 ollehar Note Added: 66780
2021-10-07 08:37 filips Note Added: 66784
2021-10-08 13:21 ollehar Status assigned => closed
2021-10-08 13:21 ollehar Resolution open => not fixable