View Issue Details
ID | Project | Category | View Status | Date Submitted | Last Update |
---|---|---|---|---|---|
17645 | Bug reports | Menu system | public | 2021-10-01 16:01 | 2022-03-14 08:03 |
Reporter | Einkauf.ZIT | Assigned To | galads | ||
Priority | high | Severity | block | ||
Status | closed | Resolution | no change required | ||
Product Version | 5.x | ||||
Summary | 17645: Cannot open "List Groups" & reset menu is not working | ||||
Description | Hello! Checkout the screenshot. Kind regards | ||||
Steps To Reproduce | Nothing special, just cannot open the page when clicking on the navigation link | ||||
Tags | No tags attached. | ||||
Attached Files | |||||
Bug heat | 20 | ||||
Complete LimeSurvey version number (& build) | 5.1.14+210927 | ||||
I will donate to the project if issue is resolved | No | ||||
Browser | Every browser | ||||
Database type & version | Mysql | ||||
Server OS (if known) | Windows Server 2012 R2 Standard Edition | ||||
Webserver software & version (if known) | IIS 8.5 | ||||
PHP Version | 7.3.20 | ||||
If you updated this installation, you might need to reset menu and menu entries (global config menu). |
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Reset menu and menu entries from configuration>Settings>Survey Menu. |
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Hello! How long will the reset run, because my reset is running since a few minutes and doesn’t end. Kind regards, |
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@Einkauf.ZIT reset works immediately and restores your menu to default. You should reload the page after reset. |
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It is running until I click somewhere in the browser... |
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Hello, I have the same problem. I'm using Version 5.1.13+210923 and Firefox. When I click on the button "reset" in the survey list, nothing happens. What can I do? Thanks in advance. |
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I just did a fresh install and I cannot reproduce this issue. The "reset loop" is a known issue and there is a bug report for this if I am not mistaken. Please let me know if this issue is resolved after resetting the menu? |
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Any news about this issue? |
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Hello Einkauf.ZIT, thanks for your message. Unfortunately, not. I reported the bug, that I cannot reset the survey list. I updated LimeSurvey to version 5.1.14+210927, however I still cannot reset the suvey list and therfore the bug with the question list is still not solved. |
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Hello xyzabc! The same with my installation... Thx |
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@xyzabc You're not supposed to reset the survey list, but the menu list. Details here: Please go to "Configuration" --> "Menu configuration" and click the reset button. Then, go to "Configuration" --> "Menu entries configuration" and click the reset button. After, try again to enter the page that failed. Let us know if the issue persists. Thank you. |
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the reset is unfornuately not possible because it's loading all the time. |
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Ah, not good. Can you click F12 in the browser and check the console error log in the window that pops up, please? |
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The menu system is broken. I cannot add a new menu also. I thought this was fixed aready |
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I updated to Version 5.1.18+211101 right now, but I cannot reset the menu... |
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Is there any other way to reset the menu or what can I check? |
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I cannot let the users work in Lime Survey without access to the groups list... |
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I have assigned this issue to be worked on. |
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Thank you! |
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Still not working with Version 5.2.0+211110 |
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We are yet to push the fix for the menu system. I guess if you cannot reset the menu, then it will still not work for you. |
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Thank you! |
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I can confirm all behaviors above in 5.2.1+211111. I am not able to access any Question Group lists nor reset the menus. Is there a direct URL we can use to get to these groups in the meantime? |
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Hello! |
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Hello Klaus, do you mean the "general settings", is also not working for you? Can you send a screenshot? After "menu reset", can you now click on the "list group"? |
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Hello! Here are screenshots, what I see after the "menu reset". |
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Ok, what I see is, that a lot of menu points, like "Groups list", fell out of the "Survey Menu" and if I add them again (edit with "menu entries"), there is still the problem, that i won't open. But the menu point is back. |
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Still not resolved as of Version 5.2.7+211221. Is there an alternate workaround or other debug info you need? In Chrome console, when clicking on Groups list, the error message is: https://limesurvey.example.com/index.php/admin/survey/sa/listquestiongroups/surveyid/000000?1640974979082 |
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Have been playing around with this on Demo. Thanks! |
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Hello Einkauf.ZIT, |
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It is still happening in 5.3.4+220309. |
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I have replaced all the files with a fresh install of 5.3.4 and it is still giving me the error message below when clicking Groups List.404: Not Found If you think this is a server error, please contact System Administrator. |
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Very interesting. My LS installation - Group List URL is: https://coredata.example.com/index.php/admin/survey/sa/listquestiongroups/surveyid/173941 DEMO LS installation - Group List URL is https://demo.limesurvey.org/index.php?r=questionGroupsAdministration/listquestiongroups&surveyid=619922 Is there something in the SQL DB that needs to change? |
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My LS installation - If you go to https://limesurvey.example.com/index.php/admin/survey/sa/listquestiongroups/surveyid/173941 it will go to the LS public non-admin home page. |
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OK, I think I fixed the issue. You need to reset BOTH Survey menus AND Survey menu entries under Configuration > Survey menus |
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Thank you for confirming that resetting the menu entry solved the issue. I will now close the bug report. |
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Date Modified | Username | Field | Change |
---|---|---|---|
2021-10-01 16:01 | Einkauf.ZIT | New Issue | |
2021-10-01 16:01 | Einkauf.ZIT | File Added: list groups error.PNG | |
2021-10-01 16:03 | ollehar | Note Added: 66728 | |
2021-10-01 16:03 | ollehar | Bug heat | 0 => 2 |
2021-10-01 16:10 | galads | Note Added: 66729 | |
2021-10-01 16:10 | galads | Bug heat | 2 => 4 |
2021-10-01 16:11 | galads | Assigned To | => galads |
2021-10-01 16:11 | galads | Status | new => feedback |
2021-10-01 16:27 | Einkauf.ZIT | Note Added: 66731 | |
2021-10-01 16:27 | Einkauf.ZIT | Bug heat | 4 => 6 |
2021-10-01 16:27 | Einkauf.ZIT | Status | feedback => assigned |
2021-10-04 08:12 | galads | Note Added: 66735 | |
2021-10-04 09:39 | Einkauf.ZIT | Note Added: 66737 | |
2021-10-04 09:39 | Einkauf.ZIT | File Added: running running running.PNG | |
2021-10-04 10:04 | xyzabc | Note Added: 66738 | |
2021-10-04 10:04 | xyzabc | Bug heat | 6 => 8 |
2021-10-05 17:22 | galads | Note Added: 66751 | |
2021-10-05 17:22 | galads | Status | assigned => feedback |
2021-10-11 10:37 | Einkauf.ZIT | Note Added: 66821 | |
2021-10-11 10:37 | Einkauf.ZIT | Status | feedback => assigned |
2021-10-11 10:41 | xyzabc | Note Added: 66822 | |
2021-10-11 11:45 | Einkauf.ZIT | Note Added: 66823 | |
2021-10-11 13:47 | ollehar | Priority | none => high |
2021-10-11 13:47 | ollehar | Description Updated | |
2021-10-11 13:48 | ollehar | Note Added: 66827 | |
2021-10-14 10:50 | galads | Status | assigned => feedback |
2021-10-17 15:56 | xyzabc | Note Added: 66859 | |
2021-10-17 15:56 | xyzabc | File Added: Reset_bug_loading.png | |
2021-10-20 10:55 | ollehar | Note Added: 66878 | |
2021-10-21 13:20 | galads | Note Added: 66888 | |
2021-11-02 09:17 | Einkauf.ZIT | Note Added: 67038 | |
2021-11-02 09:17 | Einkauf.ZIT | Status | feedback => assigned |
2021-11-02 09:42 | galads | Summary | Cannot open "List Groups" => Cannot open "List Groups" & reset menu is not working |
2021-11-02 09:42 | galads | Zoho Project Synchronization | => |Yes| |
2021-11-02 09:44 | Einkauf.ZIT | Note Added: 67040 | |
2021-11-02 09:46 | Einkauf.ZIT | Note Added: 67042 | |
2021-11-02 09:49 | galads | Note Added: 67043 | |
2021-11-02 09:51 | Einkauf.ZIT | Note Added: 67044 | |
2021-11-11 09:52 | Einkauf.ZIT | Note Added: 67242 | |
2021-11-11 09:58 | galads | Note Added: 67243 | |
2021-11-11 10:05 | Einkauf.ZIT | Note Added: 67244 | |
2021-11-14 00:31 | pixel.2920 | Note Added: 67283 | |
2021-11-14 00:31 | pixel.2920 | Bug heat | 8 => 10 |
2021-11-14 00:31 | pixel.2920 | Issue Monitored: pixel.2920 | |
2021-11-14 00:31 | pixel.2920 | Bug heat | 10 => 12 |
2021-11-16 09:44 | Einkauf.ZIT | Note Added: 67338 | |
2021-11-16 10:26 | galads | Note Added: 67339 | |
2021-11-16 10:36 | Einkauf.ZIT | Note Added: 67340 | |
2021-11-16 10:36 | Einkauf.ZIT | File Added: survey-menue after reset.PNG | |
2021-11-16 10:36 | Einkauf.ZIT | File Added: menus.PNG | |
2021-11-16 14:21 | Einkauf.ZIT | Note Added: 67341 | |
2021-12-31 19:22 | guest | Bug heat | 12 => 18 |
2021-12-31 19:23 | pixel.2920 | Note Added: 67893 | |
2022-03-08 14:45 | gabrieljenik | Note Added: 68589 | |
2022-03-08 14:45 | gabrieljenik | Bug heat | 18 => 20 |
2022-03-08 14:45 | gabrieljenik | Status | assigned => feedback |
2022-03-09 15:02 | galads | Note Added: 68607 | |
2022-03-12 19:19 | pixel.2920 | Note Added: 68642 | |
2022-03-12 19:49 | pixel.2920 | Note Added: 68643 | |
2022-03-12 19:54 | pixel.2920 | Note Added: 68644 | |
2022-03-12 19:58 | pixel.2920 | Note Added: 68645 | |
2022-03-12 20:04 | pixel.2920 | Note Added: 68646 | |
2022-03-14 08:03 | galads | Note Added: 68650 | |
2022-03-14 08:03 | galads | Status | feedback => closed |
2022-03-14 08:03 | galads | Resolution | open => no change required |