Hello,

It seems the placeholders were changed. Can you send the placeholder in your admin templates?

Hello,

I haven't touched anything of the template (at least, consciously). Please, can you specify a bit more what I have to send?

Thanks!

Please take a look at the manual https://manual.limesurvey.org/Email_templates#Basic_.26_Detailed_Admin_Notifications

Thank you very much. Here you have:

Basic admin template:

Hello,

A new response was submitted for your survey '{SURVEYNAME}'.

Click the following link to reload the survey:
{RELOADURL}

Click the following link to see the individual response:
{VIEWRESPONSEURL}

Click the following link to edit the individual response:
{EDITRESPONSEURL}

View statistics by clicking here:
{STATISTICSURL}

Detail admin template:

Hello,

A new response was submitted for your survey '{SURVEYNAME}'.

Click the following link to reload the survey:
{RELOADURL}

Click the following link to see the individual response:
{VIEWRESPONSEURL}

Click the following link to edit the individual response:
{EDITRESPONSEURL}

View statistics by clicking here:
{STATISTICSURL}

The following answers were given by the participant:
{ANSWERTABLE}

I cannot reproduce this issue you are reporting. It works perfectly for me. The email I get contains links to the response for example: https://xxx.limequery.com/admin/responses/sa/view/surveyid/181249/id/4

The error happened when I updated to the latest build (Comfort Update). I have 403 active surveys. The problem happens with the current surveys and even if I create a new one. Can you give me any idea what to check?

Thanks!

@galads, we just faced the same issue at a system hosted at your cloud instance!

The solution was to re-set the email templates of all affected surveys which is quite a mess for large systems.

Thank you @Mazi for confirming this issue. I think it happens after updates on the recent build. Thank you for reporting this issue.

Hi @Mazi, how can I "re-set" the email templates? Thanks!

see screenshot, @drodero

Thank you very much @Mazi

Sorry, I can't reproduce the issue.
Email templates get corrupted after upgrading from which version?

Thanks!

@gabrieljenik, we saw that at the cloud hosting, customer https://carlton.limequery.com/. They are now running Version 3.27.19. No idea what the previous version was.

This happens on cloud hosting. Updating from 3.27.18 to the latest LTS.
I could reproduce it today.

I couldn't reproduce it on a regular LS installation.
Can I ask for instructions?

This happened to me as well. I have a regular LS installation. Most of the surveys in my environment are in Catalan, and this, I think, is important.

New and old surveys presented this problem because the catalan translation of the default basic and detailed admin notification emails include the RELOADURL field.

After hours going through the code I've noticed here https://manual.limesurvey.org/Email_templates#Basic_.26_Detailed_Admin_Notifications that the RELOADURL is no longer a valid email field. How this has changed in a LTS release is beyond my understanding.

As others have pointed, a workaround is to go through all the surveys and NOT ONLY reload the default email template (because in Catalan it still has the RELOADURL field) but reload the default template AND delete the offending field.

I believe this only happens in certain languages, while other translations don't have this problem.

Hope this helps.

Fix committed to 3.x-LTS branch: http://bugs.limesurvey.org/plugin.php?page=Source/view&id=32838

PR for master: https://github.com/LimeSurvey/LimeSurvey/pull/2131

Fix committed to master branch: http://bugs.limesurvey.org/plugin.php?page=Source/view&id=32869

Fixed in Release 5.2.0+211110