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This bug affects 1 person(s).
IDProjectCategoryView StatusLast Update
17452Bug reportsComfortUpdatepublic2021-07-21 14:15
Reporteralorenc Assigned Toc_schmitz  
Status feedbackResolutionopen 
Product Version3.25.19 
Summary17452: Error when trying to update ComfortUpdate key
DescriptionThe problem is described here 14214:65469.

I added an error description there because I thought the ticket would automatically change its status to active, but it didn't and I don't want to duplicate the content.
Additional InformationCopied from

Hi, I'm using version 3.25.19 and I'm having the same bug.
Works in a test environment (local Windows IIS, MSSQL v15, PHP 7.4).
Before, I used a code that was free (monthly). Now I wanted to update the project to the new code purchased (on an account set up specifically for the client).

I go to the place where the object "$updateKeyInfos" is created, that is "\application\controllers\admin\update.php" method "managekey()", dumps the object "$updateModel" below screen, as you can see the method is called twice. The first time the object is normal after the second is empty (here it returns a reference error to the parameter "validuntil" because the object "$updateKeyInfos" contains the same).

There is a problem somewhere, unfortunately I do not have time for a more detailed analysis. I deleted the old comfortUpdate code from the database, the "settubgs_global" table, the "update_key" key and that temporarily solved my problem.
TagsNo tags attached.
Bug heat2
Complete LimeSurvey version number (& build)v3.25.19+210323
I will donate to the project if issue is resolvedNo
Database & DB-VersionMYSQL v15
Server OS (if known)Microsoft Server 2019
Webserver software & version (if known)
PHP Versionv7.4.15 NTS x64




2021-07-21 14:15

administrator   ~65522

Are you sure you're having the *exact* same error as in the other ticket? Can you enable debug => 2 in application/config/config.php and give us a screenshot of the error, please?

Issue History

Date Modified Username Field Change
2021-07-16 12:17 alorenc New Issue
2021-07-16 14:55 DenisChenu Additional Information Updated View Revisions
2021-07-16 15:34 galads Assigned To => c_schmitz
2021-07-16 15:34 galads Status new => assigned
2021-07-19 21:39 ollehar Priority none => urgent
2021-07-21 14:15 ollehar Note Added: 65522
2021-07-21 14:15 ollehar Bug heat 0 => 2
2021-07-21 14:15 ollehar Status assigned => feedback