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IDProjectCategoryView StatusLast Update
16803Bug reportsSurvey takingpublic2020-11-27 10:10
Reporterlstesting123 Assigned To 
PrioritynoneSeverityblock 
Status feedbackResolutionopen 
Product Version3.24.1 
Summary16803: Participants have to press 'Next' button multiple times to begin survey - first page keeps reloading
Description

I have created an anonymous survey, and participants have reported that they need to press the 'Next' button multiple times.

What happens is that when they press the 'Next' button is that the first page is reloaded.

After a number of times of having the first page reload, when they press 'Next' it takes them to the second page.

Steps To Reproduce

Start survey in anonymous mode. Go to survey URL and try to go to the next page of survey.
Note that I am not showing the Welcome page, or the Question group pages.
The survey is set to question-by-question.
Observed on iOS and Safari.

TagsNo tags attached.
Complete LimeSurvey version number (& build) 3.24.1 - GitHub
I will donate to the project if issue is resolvedNo
Sync to Zoho Project
BrowserSafari
Database & DB-Versionmysqlnd 7.4.11
Server OS (if known) Linux
Webserver software & version (if known) nginx/1.19.3
PHP Version7.4.11

Relationships

related to 16501 closedadamzammit Navigation Problems on iPhone and Mac 

Activities

DenisChenu

DenisChenu

2020-11-01 10:40

developer   ~60482

3.24.1 : please update
See https://github.com/LimeSurvey/LimeSurvey/commit/8895cf49e13b897c71ddc9b4f0947280e780a22f#diff-d67cd25d240d7f20ad376e2e0686bfd7b8c01be0c6f570415a0b7d7a51763da4R50

You can fix it you theme if needed :
https://github.com/LimeSurvey/LimeSurvey/commit/72fe9181f80679211500477d0021d426695e4ebd

lstesting123

lstesting123

2020-11-01 16:25

reporter   ~60485

Dear Denis, thank you for responding.

I see in GitHub for the 3.24.3 release that you linked it has a X next to it, and the official release is still at 3.24.2.

What does the X mean next to the .3 release?

Thank you!

DenisChenu

DenisChenu

2020-11-01 17:37

developer   ~60486

LS3.X : 3.X.Y …

Else https://community.limesurvey.org/downloads/

lstesting123

lstesting123

2020-11-01 20:22

reporter   ~60487

Hi Denis, thank you again for your quick response.

I've attached the images I was seeing in GitHub.

The script I use to install LimeSurvey uses the GitHub release URL, that's why I was wondering whether the 3.24.3 release had an issue with it?

DenisChenu

DenisChenu

2020-11-02 09:11

developer   ~60488

It's already reported for the gihub issue.

and it's not related to your issue, !

Did you try the theme fix ?
Can you try the theme fix !

DenisChenu

DenisChenu

2020-11-04 08:17

developer   ~60526

Did you try the theme fix ?
Can you try the theme fix !

cdorin

cdorin

2020-11-27 10:10

manager   ~60778

Last edited: 2020-11-27 10:10

View 2 revisions

Any update on this issue?
So far I cannot reproduce it, though i d suggest to check your theme (if custom) and if background/logo fields are empty in theme options

Issue History

Date Modified Username Field Change
2020-10-31 15:37 lstesting123 New Issue
2020-11-01 10:40 DenisChenu Assigned To => DenisChenu
2020-11-01 10:40 DenisChenu Status new => feedback
2020-11-01 10:40 DenisChenu Note Added: 60482
2020-11-01 10:40 DenisChenu Relationship added duplicate of 16501
2020-11-01 10:41 DenisChenu Relationship deleted 16501
2020-11-01 10:41 DenisChenu Relationship added related to 16501
2020-11-01 16:25 lstesting123 Note Added: 60485
2020-11-01 16:25 lstesting123 Status feedback => assigned
2020-11-01 17:37 DenisChenu Note Added: 60486
2020-11-01 17:37 DenisChenu File Added: Capture d’écran du 2020-11-01 17-37-03.png
2020-11-01 20:22 lstesting123 Note Added: 60487
2020-11-01 20:22 lstesting123 File Added: Screenshot 2020-11-01 at 2.19.28 PM.png
2020-11-01 20:22 lstesting123 File Added: Screenshot 2020-11-01 at 2.19.46 PM.png
2020-11-02 09:11 DenisChenu Note Added: 60488
2020-11-04 08:17 DenisChenu Status assigned => acknowledged
2020-11-04 08:17 DenisChenu Note Added: 60526
2020-11-19 18:09 DenisChenu Assigned To DenisChenu => cdorin
2020-11-27 10:10 cdorin Assigned To cdorin =>
2020-11-27 10:10 cdorin Status acknowledged => feedback
2020-11-27 10:10 cdorin Note Added: 60778
2020-11-27 10:10 cdorin Note Edited: 60778 View Revisions