16732: Re-Ordering Questions Freezes Spinner - LimeSurvey bugs and feature requests

This bug affects 2 person(s).

ID	Project	Category	View Status	Date Submitted	Last Update

16732	Bug reports	Other	public	2020-10-11 05:37	2022-11-02 10:03

Reporter	ninaviz	Assigned To
Priority	none	Severity	minor
Status	feedback	Resolution	open
Product Version	3.23.6

Summary	16732: Re-Ordering Questions Freezes Spinner
Description	When I drag-and-drop a question to re-order it within a group, the spinner activates to indicate the backend is working on this; but then it never stops. In order to continue with re-ordering other questions, or to select another question, I need to refresh the entire page. This is not a very big deal once or twice, but has made re-ordering a lot of questions very painful.
Steps To Reproduce	Click on any question to drag it to a new position Drag the question to its new desired position Sit and stare
Additional Information	You guys, I know money is critically important to sustain a FOSS project. I do. It is strange and almost hostile to request funds to fix bugs. That just feels bad-faith. There are so many other ways to generate revenue on a FOSS project. Please task your new CEO with exploring some of those. Also, I work on a global team. It's extremely hard when my ops person who runs our Lime setup, is 9hrs ahead of me, to need to
Tags	No tags attached.
Attached Files	Screen Shot 2020-10-10 at 8.35.46 PM.png (87,207 bytes) Screen Shot 2020-10-10 at 8.35.46 PM.png (87,207 bytes)

Bug heat	18
Complete LimeSurvey version number (& build)	3.23.6+200929
I will donate to the project if issue is resolved	Yes
Browser	Firefox
Database type & version	PostgreSQL 12.3
Server OS (if known)	Debian (Buster)
Webserver software & version (if known)	Nginx 1.14.2
PHP Version	PHP 7.4.6 (connected to nginx via fpm)

User List	There are no users monitoring this issue.

c_schmitz 2020-10-12 12:21 administrator ~60155	I see some console errors but it does not freeze here using a Firefox on Windows. Maybe a server issue?

cdorin 2020-10-12 20:07 reporter ~60160	No issues here as well (tested with multiple chromium-based browsers)

lstesting123 2020-10-27 15:26 reporter ~60427	I am also experiencing this issue. LimeSurvey version 3.24.1. PHP 7.4.11 Here is the stack trace: 2020/10/27 14:20:09 [error] [php] Cannot modify header information - headers already sent by (output started at /var/www/html/application/controllers/admin/questiongroups.php:462) (/var/www/html/application/views/admin/super/_renderJson.php:2) Stack trace: #0 /var/www/html/framework/web/CBaseController.php(95): AdminController->renderInternal() #1 /var/www/html/framework/web/CController.php(872): AdminController->renderFile() #2 /var/www/html/application/controllers/admin/questiongroups.php(487): AdminController->renderPartial() #3 unknown(0): questiongroups->updateOrder() #4 /var/www/html/framework/web/actions/CAction.php(109): ReflectionMethod->invokeArgs() #5 /var/www/html/application/core/Survey_Common_Action.php(83): questiongroups->runWithParamsInternal() #6 /var/www/html/framework/web/CController.php(308): questiongroups->runWithParams() #7 /var/www/html/framework/web/CController.php(286): AdminController->runAction() #8 /var/www/html/framework/web/CController.php(265): AdminController->runActionWithFilters() #9 /var/www/html/application/controllers/AdminController.php(165): AdminController->run() #10 /var/www/html/framework/web/CWebApplication.php(282): AdminController->run() #11 /var/www/html/framework/web/CWebApplication.php(141): LSYii_Application->runController() #12 /var/www/html/framework/base/CApplication.php(185): LSYii_Application->processRequest() #13 /var/www/html/index.php(194): LSYii_Application->run() REQUEST_URI=/admin/questiongroups/sa/updateOrder/surveyid/126397

lstesting123 2020-10-27 15:30 reporter ~60428	Sorry, I forgot to add - this was on Safari, and for the database I am using the latest MariaDB Docker image.

c_schmitz 2021-03-19 08:26 administrator ~63450	I think this happens only with certain surveys. Can you check that? If yes, can you please provide the affected survey as lss file?

DenisChenu 2021-03-19 09:06 developer ~63451	For information : it happens to me sometimes, but no way to reproduce : reload , do exactly same action : it work …

c_schmitz 2021-03-19 09:41 administrator ~63452	The stack trace says it should be reliable to reproduce.

DenisChenu 2021-03-19 10:35 developer ~63464	Yes :( i know :((((

tammo 2021-03-19 10:54 developer ~63465	With me this always happens when I reorder a question. I have to go to survey list and re-open survey. Then the re-ordering is done.

c_schmitz 2021-03-19 10:57 administrator ~63467	@Tammo , can you give me access (administration and files) to such an instance?

gLf 2022-11-02 10:03 reporter ~72507	same problem with LS 4.3.28 and PHP Version 7.2.24 - survey with ~150 question with condition

Date Modified	Username	Field	Change
2020-10-11 05:37	ninaviz	New Issue
2020-10-11 05:37	ninaviz	File Added: Screen Shot 2020-10-10 at 8.35.46 PM.png
2020-10-12 12:21	c_schmitz	Note Added: 60155
2020-10-12 20:07	cdorin	Status	new => feedback
2020-10-12 20:07	cdorin	Note Added: 60160
2020-10-27 15:26	lstesting123	Note Added: 60427
2020-10-27 15:30	lstesting123	Note Added: 60428
2021-03-19 08:26	c_schmitz	Note Added: 63450
2021-03-19 09:06	DenisChenu	Note Added: 63451
2021-03-19 09:41	c_schmitz	Note Added: 63452
2021-03-19 10:35	DenisChenu	Note Added: 63464
2021-03-19 10:54	tammo	Note Added: 63465
2021-03-19 10:57	c_schmitz	Note Added: 63467
2022-11-02 10:00	guest	Bug heat	10 => 16
2022-11-02 10:03	gLf	Note Added: 72507
2022-11-02 10:03	gLf	Bug heat	16 => 18

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