View Issue Details

IDProjectCategoryView StatusLast Update
16657Bug reportsUser / Groups / Rolespublic2021-05-06 14:30
ReporterMazi Assigned Toc_schmitz  
Status feedbackResolutionopen 
Product Version3.23.3 
Summary16657: Email for newly added admin user fails if no admin email is set at global settings
DescriptionI just tried adding a new admin user and received a rather genric "Sendin email failed" message without any additional details. Usually I see those messages if e.g. SMTP email details are not configured correctly. But in this case PHP emailing was active. So I did some more testing and noticed that no survey admin email was set at global settings -> email.
Adding a valid email there solved the problem, emails for new admins were sent afterwards.
Steps To ReproduceDelete the admin email address at global settings -> email.
Try adding a new admin user -> warning about failed email shows up
Additional InformationWe should at least check if the admin email is set and if not, show a better error message.
TagsNo tags attached.
Complete LimeSurvey version number (& build)Version 3.23.1+200825
I will donate to the project if issue is resolvedNo
Database & DB-VersionMySQL 5
Server OS (if known)Ubuntu 18
Webserver software & version (if known)Apache 2.0
PHP Version7.2.26




2020-12-30 20:53

partner   ~61375

@cdorin, why is this one marked "feedback"? What kind of feedback is missing? Are you able to reproduce this?


2020-12-31 10:39

manager   ~61381

Last edited: 2021-02-04 10:24

Hey @Mazi, @vharris is our QA. She will test it as well and then move it to confirmed if that is the case :)


2021-01-05 12:10

administrator   ~61428

Last edited: 2021-02-04 10:24

Confirmed: The following error message is displayed
Add user
Email to "username" (
Set user permissions


2021-05-06 14:30

administrator   ~64270

Yes/no are standard answers. If you want to show them as Si/no you have to use the Spanish version of the admin interface.
If you do that are the answer options properly shown?

Issue History

Date Modified Username Field Change
2020-09-10 16:14 Mazi New Issue
2020-12-30 14:02 cdorin Assigned To => vharris
2020-12-30 14:02 cdorin Priority none => low
2020-12-30 14:02 cdorin Status new => feedback
2020-12-30 20:53 Mazi Note Added: 61375
2020-12-30 20:53 Mazi Status feedback => assigned
2020-12-31 10:39 cdorin Status assigned => feedback
2020-12-31 10:39 cdorin Note Added: 61381
2021-01-05 12:10 vharris Note Added: 61428
2021-01-05 12:11 vharris Status feedback => confirmed
2021-01-05 12:12 vharris Assigned To vharris => cdorin
2021-02-04 10:15 cdorin Status confirmed => new
2021-02-04 10:24 cdorin Assigned To cdorin =>
2021-02-04 10:24 cdorin Priority low => normal
2021-02-04 10:24 cdorin Status new => confirmed
2021-05-06 14:30 c_schmitz Assigned To => c_schmitz
2021-05-06 14:30 c_schmitz Status confirmed => feedback
2021-05-06 14:30 c_schmitz Note Added: 64270