View Issue Details

IDProjectCategoryView StatusLast Update
16627Bug reportsComfortUpdatepublic2020-09-25 16:15
ReporterMazi Assigned Tocdorin  
Status closedResolutionfixed 
Product Version3.22.11 
Summary16627: Update only works at second attempt

This is an issue I have now faced at 2-4 different customer systems: When using ComfortUpdate the update package can't be loaded at the first run. I get an error like "Could not not load update package. Please contact the Limesurvey team.".
When trying to update again directly afterwards, this always worked fine so I wonder why that error is shown?

Steps To Reproduce

Try updating an older 3.22 version to the latest version using ComfortUpdate.

Additional Information

Please improve the error message. I recommend:
a) adding a sentence like "Please try again in a few minutes."
b) adding a link to the support page at the website or an appropriate ComfortUpdate FAQ

TagsNo tags attached.
Complete LimeSurvey version number (& build)3.22.10+200323
I will donate to the project if issue is resolvedNo
Sync to Zoho Project
Database & DB-VersionMySQL 5
Server OS (if known)?
Webserver software & version (if known)Apache 2.0
PHP Version7.0.33




2020-09-25 15:10

manager   ~59957

Mazi, have you experienced this issue recently?



2020-09-25 15:19

partner   ~59960

@cdorin, I just test-updated another 3.21.6 system to the latest 3.x and did NOT face this issue.



2020-09-25 16:15

manager   ~59962

Awesome, thanks for quick update! I know Eddy did some changes 2-3 weeks ago. I will now close the ticket.

Issue History

Date Modified Username Field Change
2020-08-31 09:55 Mazi New Issue
2020-08-31 10:42 cdorin Priority none => normal
2020-08-31 10:42 cdorin Status new => confirmed
2020-08-31 10:42 cdorin Zoho Sprints => |Yes|
2020-09-25 15:10 cdorin Note Added: 59957
2020-09-25 15:10 cdorin Assigned To => cdorin
2020-09-25 15:10 cdorin Status confirmed => feedback
2020-09-25 15:19 Mazi Note Added: 59960
2020-09-25 15:19 Mazi Status feedback => assigned
2020-09-25 16:15 cdorin Status assigned => closed
2020-09-25 16:15 cdorin Resolution open => fixed
2020-09-25 16:15 cdorin Note Added: 59962