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This bug affects 1 person(s).
 6
IDProjectCategoryView StatusLast Update
16475Bug reportsQuestion editorpublic2020-12-22 16:13
Reporterrjohnson84 Assigned Tocdorin  
PriorityhighSeveritypartial_block 
Status closedResolutionfixed 
Product Version4.3.0 
Summary16475: Answer Option Disappearing
Description

Answer Options seem to disappear from survey when using the question editor. . Survey was imported with no errors from 2.58. The responses still show up in answer options but they are not on the survey itself.

Steps To Reproduce

Choose a question from a survey using the structure tab
Click Question Editor
Click Save
An orange-ish box (background-color: #be6665) Appears with no text and goes away
Viewing the question / question group will show that all but the first response is now missing however it still appears in the Answer options tab.

Additional Information

Even occurs when I re-input the response options. Changing any setting for a question or just clicking save in the editor seems to break it.

TagsNo tags attached.
Attached Files
OrangeBox.PNG (18,494 bytes)   
OrangeBox.PNG (18,494 bytes)   
Step1.PNG (16,902 bytes)   
Step1.PNG (16,902 bytes)   
Step2.PNG (16,991 bytes)   
Step2.PNG (16,991 bytes)   
Bug heat6
Complete LimeSurvey version number (& build)4.3.0 | 200616
I will donate to the project if issue is resolvedNo
Browser
Database type & versionpgsql - Database driver version 9.2.24 | Database server version 11.5
Server OS (if known)Linux Amazon
Webserver software & version (if known) Apache/2.4.41
PHP Version7.4.3

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Activities

rjohnson84

rjohnson84

2020-07-08 21:09

reporter   ~58813

MissingResponses.PNG (56,188 bytes)   
MissingResponses.PNG (56,188 bytes)   
rjohnson84

rjohnson84

2020-07-08 21:20

reporter   ~58814

Debug mode provides the following error in the otherwise empty oranage box.

Question has been stored, but an error happened: Answer option couldn't be saved. Error: Array ( [code] => Array ( [0] => Answer codes must be unique by question ) ) (/home/websurvey/limesurvey/application/controllers/QuestionEditorController.php:339)

#0 /home/websurvey/limesurvey/framework/base/CErrorHandler.php(131): CErrorHandler->handleException()
#1 /home/websurvey/limesurvey/framework/base/CApplication.php(750): CErrorHandler->handle()
#2 unknown(0): LSYii_Application->handleException()

cdorin

cdorin

2020-07-09 17:05

reporter   ~58874

Hey, and thank you for your report.

Please update first to the latest release.

Second, could you please attach an .lss file? I think it's related to a specific question attribute but must double check if that is the case. A couple of weeks ago it was bcs of random_order

rjohnson84

rjohnson84

2020-07-10 17:42

reporter   ~58902

Updated to current version still exhibits same behavior. I have seen this since we first updated to 4 earlier this year. Attached lss of a few questions. You can see in the admin panel that there are responses however viewing the survey they are not there.

user225042

2020-07-17 15:00

  ~58986

I tried importing the survey and it worked for me there was no issue at all.
Please refer the screenshot for more details.

I was getting the same issue a few days ago but now I feel its fixed. Can you please confirm on this

rjohnson84

rjohnson84

2020-07-17 15:17

reporter   ~58987

Are you using postgres or mysql when testing this. I updated this morning to 4.3.4+200713 and still have the same behavior.

The answer code and options i attempted were. Does assessment value have to be unique?

01 - None
02 - some
03 - all

PHP Error [500]

Question has been stored, but an error happened: Answer option couldn't be saved. Error: Array ( [code] => Array ( [0] => Answer codes must be unique by question ) ) (/home/websurvey/limesurvey/application/controllers/QuestionEditorController.php:346)

#0 /home/websurvey/limesurvey/framework/base/CErrorHandler.php(131): CErrorHandler->handleException()
#1 /home/websurvey/limesurvey/framework/base/CApplication.php(750): CErrorHandler->handle()
#2 unknown(0): LSYii_Application->handleException()

user225042

2020-07-17 15:20

  ~58988

I use mysql. Ok let me try once more with these values
Thanks for the information.

rjohnson84

rjohnson84

2020-07-27 19:01

reporter   ~59107

Have there been any updates or movement on this issue? I am still experiencing the same behavior.

rjohnson84

rjohnson84

2020-07-30 18:22

reporter   ~59226

This still occurs on the latest release. Have you been able to replicate?

cdorin

cdorin

2020-07-30 18:35

reporter   ~59227

Last edited: 2020-07-30 18:36

Perhaps related to 16550 - do you have conditions in there? Can you please send us an .lss file where the issue exists? Could also be a question attribute

rjohnson84

rjohnson84

2020-07-31 19:00

reporter   ~59239

Changing to MySQL database seems to have fixed any issues I have been having. Please check Postgres compatibility with Version 4.

cdorin

cdorin

2020-08-06 16:47

reporter   ~59344

We saw multiple pgsql issues. Fixes will come in the upcoming weeks.

cdorin

cdorin

2020-08-12 14:04

reporter   ~59443

Could you please try 4.3.10 ?

cdorin

cdorin

2020-12-22 16:13

reporter   ~61040

We reverted the vuejs from question editor - everything looks fine in 4.4.0 RC1. It would be great if you can help us testing it: https://community.limesurvey.org/downloads/

Issue History

Date Modified Username Field Change
2020-07-08 21:07 rjohnson84 New Issue
2020-07-08 21:07 rjohnson84 File Added: MissingResponses.PNG
2020-07-08 21:07 rjohnson84 File Added: OrangeBox.PNG
2020-07-08 21:07 rjohnson84 File Added: Step1.PNG
2020-07-08 21:07 rjohnson84 File Added: Step2.PNG
2020-07-08 21:08 rjohnson84 File Deleted: MissingResponses.PNG
2020-07-08 21:09 rjohnson84 Note Added: 58813
2020-07-08 21:09 rjohnson84 File Added: MissingResponses.PNG
2020-07-08 21:20 rjohnson84 Note Added: 58814
2020-07-09 17:05 cdorin Status new => feedback
2020-07-09 17:05 cdorin Note Added: 58874
2020-07-10 17:42 rjohnson84 Note Added: 58902
2020-07-10 17:42 rjohnson84 File Added: limesurvey_survey_579721.lss
2020-07-10 17:42 rjohnson84 Status feedback => new
2020-07-17 15:00 user225042 Note Added: 58986
2020-07-17 15:00 user225042 File Added: 16475_Savedsuccessfully.png
2020-07-17 15:17 rjohnson84 Note Added: 58987
2020-07-17 15:20 user225042 Note Added: 58988
2020-07-27 19:01 rjohnson84 Note Added: 59107
2020-07-30 18:22 rjohnson84 Note Added: 59226
2020-07-30 18:35 cdorin Note Added: 59227
2020-07-30 18:36 cdorin Note Edited: 59227
2020-07-31 19:00 rjohnson84 Note Added: 59239
2020-08-06 16:47 cdorin Assigned To => cdorin
2020-08-06 16:47 cdorin Priority none => high
2020-08-06 16:47 cdorin Status new => assigned
2020-08-06 16:47 cdorin Note Added: 59344
2020-08-12 14:04 cdorin Note Added: 59443
2020-08-12 14:05 cdorin Assigned To cdorin =>
2020-08-12 14:05 cdorin Status assigned => feedback
2020-12-22 16:13 cdorin Assigned To => cdorin
2020-12-22 16:13 cdorin Status feedback => closed
2020-12-22 16:13 cdorin Resolution open => fixed
2020-12-22 16:13 cdorin Note Added: 61040