| ID | Project | Category | View Status | Date Submitted | Last Update |
|---|---|---|---|---|---|
| 16271 | Bug reports | Import/Export | public | 2020-05-14 02:24 | 2020-05-18 11:33 |
| Reporter | jbourgin | Assigned To | ollehar | ||
| Priority | low | Severity | crash | ||
| Status | closed | Resolution | won't fix | ||
| Product Version | 4.2.2 | ||||
| Summary | 16271: Can't export/copy some surveys | ||||
| Description | I noticed that for some surveys, the export button as .lss, .lsa or .txt does not work. It does nothing on Firefox, and it returns a server problem error on Chrome. I just did a fresh install to see if it solved the problem, following the steps mentioned here: https://manual.limesurvey.org/Installation_-_LimeSurvey_CE and here : https://manual.limesurvey.org/Installation_security_hints But the problem kept showing up. Further, I tried to create a new survey from a copy of a survey that wouldn't export, and the following error showed up : 500: Internal Server Error For all purposes, you will find attached an html export of a survey which presents this bug. Am I missing something ? Thanks in advance for your help. | ||||
| Steps To Reproduce | This is the problem. I don't really know what's going on :-( I wasn't able to identify what made a survey exportable or not. The problem can occur for surveys with few questions (2 or 3 for instance). | ||||
| Additional Information | More specifically, for permissions I did : chown -R www-data:www-data limesurvey/ | ||||
| Tags | No tags attached. | ||||
| Bug heat | 6 | ||||
| Complete LimeSurvey version number (& build) | Version 4.2.2+200504 | ||||
| I will donate to the project if issue is resolved | No | ||||
| Browser | Firefox 76.0.1 (64 bits) | ||||
| Database type & version | MySQL Ver 14.14 Distrib 5.7.29 | ||||
| Server OS (if known) | Ubuntu Server 18.04 "Bionic Beaver" LTS (64bits) | ||||
| Webserver software & version (if known) | Apache2 | ||||
| PHP Version | PHP 7.7.24 | ||||
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/tmp/ … not a LimeSurvey issue , seems more a SQL issue. SQL user must have some write issue in tmp … And please : activate debug mode |
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Thanks for your response. I attached the error log with debug mode. I will try to look further into this to find what the problem is. It's really strange because I never had these issues with LimeSurvey 3... Yet, I'd really prefer moving on to LimeSurvey due to new question editor and data encryption. Best |
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Without any update or change on the server ? |
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Yes, absolutely. For instance, I just created the attached survey with LimeSurvey 3.22.15. I imported it in LimeSurvey 4.2.2 and it worked fine. Then, in LimeSurvey 4.2.2 I just did a copy of two questions, and then I wasn't able to export it again. |
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I attached a screenshot of the new structure in LimeSurvey 4.2.2, with a copy of two questions added structure_ls4.png (25,373 bytes) |
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Can you enable debug = 2 in application/config/config.php and try again, please? Paste the complete error message here. |
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Thanks for your response. I provided the error with debug = 2 in an earlier note (16271:57779). I reattach it here. |
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Thank you. Screenshots are better than PDFs (for the future, because we can see them directly in the tracker). |
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Yes, this looks very much like a database configuration issue. You should search on Ubuntu forums instead. |
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Thanks for your response. I already searched Ubuntu forums and did not find the solution, which is why I posted the bug here. Following the advice provided by Denis Chenu here : https://forums.limesurvey.org/forum/french-forum/121216-conseils-sur-la-version-de-ls-%C3%A0-utiliser, I think I will stick with LimeSurvey 3 for now. |
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What's your permission for the /tmp root folder (not LimeSurvey tmp, system tmp)? |
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Great, that was it ! The permission was 755. I changed it for 777 and now it's working. Thanks a lot ! |
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The strange issue is : why it work before ? |
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Not related to LimeSurvey. |
