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This bug affects 1 person(s).
IDProjectCategoryView StatusLast Update
16269Bug reportsSurvey participants (Tokens)public2020-08-12 10:10
Reporterresult Assigned Togabrieljenik  
Status closedResolutionfixed 
Product Version4.2.x 
Summary16269: "Start bounce processing" menu item doesn't work
DescriptionAs shown here in the manual:

The menu item "Start bounce processing" targets #, but doesn't do anything. No ajax request, nothing is happening.

If you call /index.php/admin/tokens/sa/bounceprocessing/surveyid/XXXXXX directly, it works normally.

Bug heat10
Complete LimeSurvey version number (& build)Version 4.2.3+200511
I will donate to the project if issue is resolvedNo
Database & DB-Versionmysql
Server OS (if known)
Webserver software & version (if known)Apache
PHP Version7.3.17


related to 16567 confirmed Bounce process menu entry should not be enabled 




2020-06-25 11:32

reporter   ~58448

I am on Debian 10.4 with LS 4.3.1 (onother installation of LS 4.1.15 has same problem).
I followed but had no success.

I have php7.3.14 installed. The php-imap module is enabled.
I use postfix and courier (imap + pop3).

I have configured the e-mail address of an local user (which exists...) as bounce address in both, the global config and at a test survey.
If i use broken mail addresses for tests the bounce messages are coming to the users mailbox.
courier works on (pop) and (imap). I can verify its working, telneting to on of the ports and giving the necessary commands (user, pass...)
All OK.
The courier installation is only for Limesurvey, only one user, only for bounce tracking.
The bounce messages are there in the users Maildir, but LS dont want to read it.

When i try to use it on the survey (start bounce processing), nothing happens.
Even when i use a false password or such. No reaction, no messages.
When i look at the ports 110 / 143, there is no traffic, not a single packet.
(Imap and Pop are only on the local machine, so i dont need any ssl or such)


2020-06-30 23:07

reporter   ~58601

Last edited: 2020-08-10 16:15

I can copy that behaviour on a hosted webspace with php 7
Manually hitting the url works but the button does nothing.


2020-07-01 13:20

reporter   ~58613

Last edited: 2020-08-10 16:15


the URL to show participants of the survey is "/index.php/admin/tokes/sa/browse/surveyid/<number>" .
The URL which is shown if i put the mouse pointer on "start bounce processing" is the same. Just "/index.php/admin/tokes/sa/browse/surveyid/<number>"

The URL for "bounce settings" is "admin/tokens/sa/bouncesettings/surveyid" ... "bouncesettings"!
For the e-mail functions on the same pull down menu there are of cource own, special URLs
Only the "start bounce processing" button has no relevant function name in his URL, but "browse".
Maybe this could be of any interest?
Please see the included picture.

Bounce02.png (180,243 bytes)


2020-07-02 14:20

reporter   ~58648

Last edited: 2020-08-10 16:15

I can confirm, that calling "/index.php/admin/tokens/sa/*bounceprocessing*/surveyid/XXXXXX" directly makes the "bounce processing" work like expected.

So, maybe by pressing the button only the wrong function is called.


2020-07-07 18:41

manager   ~58760

Last edited: 2020-08-10 16:15

@ollehar, have time to take a look at this one?


2020-08-04 20:02

manager   ~59308

Last edited: 2020-08-10 16:15



2020-08-10 15:57

manager   ~59391

Last edited: 2020-08-10 16:15

Fix committed to master branch:


2020-08-12 10:10

administrator   ~59428

Fixed in Release 4.3.10+200812

Related Changesets

LimeSurvey: master a520ff1a

2020-08-10 15:45:30


Committer: GitHub Details Diff
Fixed issue 16269: "Start bounce processing" menu item doesn't work (#1533)

Validation is inverted, so it considers the bounce processing is disabled when it's not.
Affected Issues
mod - application/views/admin/survey/topbar/token_bar.php Diff File

Issue History

Date Modified Username Field Change
2020-05-13 18:00 result New Issue
2020-05-14 16:41 ollehar Priority none => high
2020-05-14 16:41 ollehar Severity minor => partial_block
2020-06-25 11:32 edv Note Added: 58448
2020-06-30 23:07 Klangreich Note Added: 58601
2020-06-30 23:08 Klangreich Tag Attached: bug
2020-07-01 13:20 edv Note Added: 58613
2020-07-01 13:20 edv File Added: Bounce02.png
2020-07-02 14:20 edv Note Added: 58648
2020-07-07 18:41 cdorin Note Added: 58760
2020-07-29 21:59 cdorin Status new => confirmed
2020-07-29 21:59 cdorin Zoho Sprints => |Yes|
2020-07-29 21:59 swendrich Zoho Sprints ID => 14469000000197049
2020-08-04 20:02 gabrieljenik Note Added: 59308
2020-08-04 20:05 gabrieljenik Relationship added related to 16567
2020-08-10 15:57 gabrieljenik Changeset attached => LimeSurvey master a520ff1a
2020-08-10 15:57 gabrieljenik Note Added: 59391
2020-08-10 15:57 gabrieljenik Assigned To => gabrieljenik
2020-08-10 15:57 gabrieljenik Resolution open => fixed
2020-08-10 16:15 swendrich Zoho Sprints Yes => |Yes|
2020-08-10 16:15 swendrich Status confirmed => resolved
2020-08-10 16:15 swendrich Zoho Sprints Yes => |Yes|
2020-08-12 10:10 lime_release_bot Zoho Sprints Yes => |Yes|
2020-08-12 10:10 lime_release_bot Note Added: 59428
2020-08-12 10:10 lime_release_bot Status resolved => closed