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This bug affects 1 person(s).
IDProjectCategoryView StatusLast Update
15812Bug reportsImport/Exportpublic2021-03-22 10:25
Reporterpaulierco Assigned Toollehar  
Status feedbackResolutionopen 
Product Version4.1.0 
Summary15812: export pdf/csv/doc not working anymore
DescriptionSince i did the upgrade to 4.1.0 from 3.2.1, export of surveys is not working anymore.

PDF export error -> [image.png] attached.
If i'm trying to
Steps To ReproducePDF export error -> [image.png] attached.
If i'm trying to export Word, i have this error:

"File not found

Firefox can’t find the file at

    Check the file name for capitalization or other typing errors.
    Check to see if the file was moved, renamed or deleted."
Additional Information php -v
PHP (cli) (built: Feb 1 2020 18:00:16) ( NTS )
Copyright (c) 1997-2018 The PHP Group
Zend Engine v3.2.0, Copyright (c) 1998-2018 Zend Technologies
    with Zend OPcache, Copyright (c) 1999-2018, by Zend Technologies

mysql -V
mysql Ver 14.14 Distrib 5.7.29, for Linux (x86_64) using EditLine wrapper
TagsNo tags attached.
Bug heat6
Complete LimeSurvey version number (& build)Version 4.1.0+200128
I will donate to the project if issue is resolvedYes
BrowserFirefox 71
Database & DB-Versionmysql Ver 14.14 Distrib 5.7.29
Server OS (if known)Ubuntu 16.04
Webserver software & version (if known)
PHP VersionPHP 7.2.27-5+ubuntu16.04.1




2020-02-02 11:38


image.png (71,922 bytes)   
image.png (71,922 bytes)   


2020-02-03 10:00

administrator   ~55630

Whoever fixes this, please make a regression test.


2020-02-03 11:39

administrator   ~55639

Please put debug = 0 and try again.


2020-02-03 11:44

administrator   ~55640

This only happens to certain surveys. I've managed to reproduce it on a big survey, but not a small one yet.


2020-02-03 11:46




2020-02-03 14:54

reporter   ~55654

As a workaround you have to disable the timing when you enable the survey.
Also, if the survey is already active, when you tried to export the PDF, you have to uncheck the the interviewtime and everything is related to timing. Export to PDF will work then.


2021-03-22 10:25

administrator   ~63515

Hello paulierco,
This should already be fixed in recent versions.
Can you please check if this issue still exists in the latest version of LimeSurvey and let us know?
Thank you!

Issue History

Date Modified Username Field Change
2020-02-02 11:38 paulierco New Issue
2020-02-02 11:38 paulierco File Added: image.png
2020-02-03 10:00 ollehar Note Added: 55630
2020-02-03 11:20 ollehar Assigned To => ollehar
2020-02-03 11:20 ollehar Status new => confirmed
2020-02-03 11:39 ollehar Note Added: 55639
2020-02-03 11:44 ollehar Note Added: 55640
2020-02-03 11:46 ollehar File Added: survey_archive_614243.lsa
2020-02-03 14:54 paulierco Note Added: 55654
2021-03-02 18:22 ollehar Status confirmed => feedback
2021-03-22 10:25 c_schmitz Note Added: 63515