View Issue Details
ID | Project | Category | View Status | Date Submitted | Last Update |
---|---|---|---|---|---|
15800 | Bug reports | Survey editing | public | 2020-01-30 08:05 | 2020-10-19 18:50 |
Reporter | dakis | Assigned To | cdorin | ||
Priority | low | Severity | crash | ||
Status | closed | Resolution | unable to reproduce | ||
Product Version | 4.1.0 | ||||
Summary | 15800: Unable to save survey text elements and question groups | ||||
Description | When I try to save a survey's text elements I get this error message and nothing saves: Texts could not be stored. Reloading page. When I try to save a question group, I get a similar error message (and again nothing saves): Questiongroup could not be stored. Reloading page. Saving questions seems to be working fine. I tried this with existing/previous surveys and with new surveys, same result. I am on the latest v4, I tried clearing the cache both from the global settings, and also by deleting the tmp/assets files from the file system. I tried enabling debug mode (both mode 1 and 2) and I get no additional errors displayed, nothing. In the chrome console I get this error (I've hidden my url for security purposes): lstextelements.js:129343 TEXTEDITOR OBJECT TO BE TRANSFERRED: {postObject: {…}} | ||||
Steps To Reproduce | Edit a survey's text elements > click save. Or edit a survey's question group > click save. Tried old/existing surveys, new created surveys, and imported demo surveys. All present same problem. Tried different browsers, same issue. | ||||
Tags | No tags attached. | ||||
Bug heat | 8 | ||||
Complete LimeSurvey version number (& build) | 4.1.0+200128 | ||||
I will donate to the project if issue is resolved | Yes | ||||
Browser | Chrome, Firefox | ||||
Database type & version | Mysql - Server version: 5.6.41-84.1 - Percona Server (GPL) | ||||
Server OS (if known) | |||||
Webserver software & version (if known) | |||||
PHP Version | 7.2.7 | ||||
When imported : did the imported text are here ? |
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Yes the initial text is all there. |
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OK, thanks … Then seems to be a GUI error … |
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Cannot reproduce. Is this on a fresh install, or upgraded system? |
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Upgraded system. I can try to install fresh on a different directory and see if it does the same thing? |
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Ok so I did a fresh install in a new directory on the same server, and the new install does not have this problem. I went back checking settings etc, but couldn't find anything that was different - only the admin theme which I changed but that didn't make a difference. So I guess I can attribute this to an issue with my specific install, something's happened to it. The important thing is that the software seems to be working properly in a new install. Let me know if I can provide any more information or you want to close this issue :) |
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Could be cache issue. By which I mean, the Yii runtime cache. Can you still reproduce the problem on your broken installation? What if you empty the Yii runtime cache? |
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What's a "yii runtime cache" and how do I empty it? |
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Yii has a number of caches. They are all in your configured tmp/ folder. Please remove all files in: tmp/assets/ Thank you. |
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Thanks yes I have deleted these twice, and nothing has changed. |
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Why would this be considered "low" priority? |
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Hello @dakis, could you please try once more using the latest LS4 version? |
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Unable to reproduce in the latest LS4 releases. |
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Date Modified | Username | Field | Change |
---|---|---|---|
2020-01-30 08:05 | dakis | New Issue | |
2020-01-30 10:48 | cdorin | Assigned To | => cdorin |
2020-01-30 10:48 | cdorin | Status | new => assigned |
2020-01-30 11:16 | DenisChenu | Note Added: 55571 | |
2020-01-30 11:21 | dakis | Note Added: 55572 | |
2020-01-30 11:23 | DenisChenu | Note Added: 55573 | |
2020-01-31 13:47 | ollehar | Priority | none => urgent |
2020-01-31 15:31 | ollehar | Note Added: 55595 | |
2020-01-31 15:31 | ollehar | Status | assigned => feedback |
2020-01-31 22:56 | dakis | Note Added: 55610 | |
2020-01-31 22:56 | dakis | Status | feedback => assigned |
2020-02-04 04:26 | dakis | Note Added: 55687 | |
2020-02-04 10:12 | ollehar | Note Added: 55690 | |
2020-02-04 23:26 | dakis | Note Added: 55723 | |
2020-02-05 10:59 | cdorin | Assigned To | cdorin => |
2020-02-05 10:59 | cdorin | Assigned To | => cdorin |
2020-02-05 10:59 | cdorin | Status | assigned => new |
2020-02-05 14:34 | ollehar | Note Added: 55761 | |
2020-02-05 14:35 | ollehar | Status | new => feedback |
2020-02-05 22:50 | dakis | Note Added: 55769 | |
2020-02-05 22:50 | dakis | Status | feedback => assigned |
2020-02-21 00:23 | cdorin | Assigned To | cdorin => |
2020-02-21 00:24 | cdorin | Status | assigned => new |
2020-02-21 00:25 | cdorin | Priority | urgent => low |
2020-02-21 13:38 | ollehar | Note Added: 56136 | |
2020-07-29 21:55 | cdorin | Status | new => feedback |
2020-07-29 21:55 | cdorin | Note Added: 59171 | |
2020-10-19 18:50 | cdorin | Assigned To | => cdorin |
2020-10-19 18:50 | cdorin | Status | feedback => closed |
2020-10-19 18:50 | cdorin | Resolution | open => unable to reproduce |
2020-10-19 18:50 | cdorin | Note Added: 60274 |