View Issue Details
|ID||Project||Category||View Status||Date Submitted||Last Update|
|15621||Bug reports||Survey participants (Tokens)||public||2019-11-26 14:39||2021-03-18 15:51|
|Summary||15621: Re-accessing a submitted token-based survey will sometimes clear entries from random question groups|
|Description||Referring to this thread in LS forum:|
We use an old 3.5.0, but others have the same problem with 3.15.9.
- we enabled "token-based response persistence"
- we allowed "multiple responses or update responses with one token"
We get occasional reports from respondents and our quality control team, that random variables are cleared upon re-accessing formely submitted surveys.
In our case it's never the complete survey that is wiped, but from what I have seen so far it seems to be a complete question page in each instance.
Order of magnitude: maybe 4-5 % of re-accessed links.
I can rule out that it's the some kind of user's fault, as there were 2 instances where the questions that got cleared upon re-opening the link
1) were mandatory List (radio) question where the users can't "de-select" once an option is selected
2) is itself always shown (relevance=1) and was on a page with relevance=1 (so no messing with earlier questions that could have made the page / question irrelevant)
|Steps To Reproduce||I have seen that it definitely happened (see above), but couldn't reproduce this myself, as it seems to happen randomly.|
|Tags||No tags attached.|
|Complete LimeSurvey version number (& build)||3.5.0 (build 180309), also shown for 3.15.9|
|I will donate to the project if issue is resolved||No|
|Database & DB-Version||mysqlnd 5.0.12-dev - 20150407|
|Server OS (if known)||Apache/2.4.18 (Ubuntu)|
|Webserver software & version (if known)|
|Please update to the latest version and check if the bug can still be reproduced. Thank you.|
|Sure! Do you refer to the latest stable (3.25.18) or would you already recommend some 4.x variety for a live production environment?|
|Latest 3.x ist just fine.|
|2019-11-26 14:39||mos3465||New Issue|
|2019-11-26 15:11||cdorin||Assigned To||=> cdorin|
|2019-11-26 15:11||cdorin||Status||new => assigned|
|2021-02-04 21:23||cdorin||Assigned To||cdorin =>|
|2021-02-04 21:23||cdorin||Status||assigned => acknowledged|
|2021-03-10 21:16||ollehar||Product Version||=> 3.21.2|
|2021-03-10 22:26||ollehar||Status||acknowledged => feedback|
|2021-03-10 22:26||ollehar||Note Added: 63195|
|2021-03-18 15:49||mos3465||Note Added: 63438|
|2021-03-18 15:49||mos3465||Status||feedback => new|
|2021-03-18 15:50||c_schmitz||Note Added: 63439|
|2021-03-18 15:51||c_schmitz||Status||new => feedback|