View Issue Details
|ID||Project||Category||View Status||Date Submitted||Last Update|
|15477||Bug reports||_ Unknown||public||2019-10-29 16:31||2019-11-03 18:09|
|Summary||15477: URGENT: Can't save any changes made when editing survey!!|
Product Version: Version 3.15.5+181115
I am writing in relation to another College Limesurvey account (for National University of Ireland, Galway) that I am currently using, and have a survey in that account that I am editing. However, I couldnt use my log in details of that account to report an issue so I created this user account in order to report this.
I am having some trouble saving any editing work that I am doing on my survey.
My survey isn't activated yet, I'm still at the stage of preparing it for public dissemination.
The bulk of my survey is already completed. I returned to it today to do some editing on question and answer options for some Array type question groups. However, when I try to save my work by pressing the 'Save' button on the top right corner of the page, the message 'Answer options were successfully saved.' - but the changes/work that I have just done vanish and come up blank instead.
I've tried to move on to other work, such as creating new question groups - the question group is made, but the title / description that I've put in for it - same thing happens, a pop up message says it's saved, but then deletes all my work and comes up blank instead.
In essence, by making any changes to my current survey, it doesn't save the new changes I've made and the sections I've changed or added within the survey, just comes up blank, despite it being 'saved'.
Anyone has any idea how to resolve this? I've tried to access Limesurvey from different servers (chrome, internet explorer) as well as other laptops but to no avail.
Would really appreciate quick resolutions for this!
Thanks in Advance.
|Steps To Reproduce|
Basically any new work that I am adding to the survey is not being saved.
|Tags||No tags attached.|
|Complete LimeSurvey version number (& build)||Version 3.15.5+181115|
|I will donate to the project if issue is resolved||No|
|Sync to Zoho Project|
|Browser||Chrome, Internet Explorer|
|Database & DB-Version||Not sure what this is|
|Server OS (if known)||not sure|
|Webserver software & version (if known)||not sure|
|PHP Version||not sure|
Limesurvey Bug.PNG (110,079 bytes)
You can contact an external developer if it's really urgent : https://www.limesurvey.com/support
(and try to update before)
Please also use the latest LS release. Yours is almost one year old. And report then back.
|2019-10-29 16:31||supshaz||New Issue|
|2019-10-29 16:31||supshaz||File Added: Limesurvey Bug.PNG|
|2019-10-30 08:15||DenisChenu||Note Added: 54258|
|2019-11-03 18:09||cdorin||Note Added: 54368|
|2019-11-03 18:09||cdorin||Assigned To||=> cdorin|
|2019-11-03 18:09||cdorin||Status||new => feedback|