View Issue Details
ID | Project | Category | View Status | Date Submitted | Last Update |
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14666 | Bug reports | Survey taking | public | 2019-03-20 09:16 | 2021-07-13 08:34 |
Reporter | jelo | Assigned To | ollehar | ||
Priority | normal | Severity | partial_block | ||
Status | closed | Resolution | reopened | ||
Product Version | 3.16.x | ||||
Summary | 14666: Samsung Internet Browser + Video : Forward or Submit triggers "Please use the Survey navigation buttons or index" | ||||
Description | Under Samsung Internet Browser a video is played inside a survey. Try on this survey: The survey is simple and raised the same error on other LimeSurvey installations. To me it looks like the detection code is raised when "exotic" videoplayerroutines are used (not that unusual on mobile platforms and browser). A way to disable this detection might be a good thing, to keep surveys in the game. | ||||
Steps To Reproduce | Use Samsung Internet Browser (Android https://play.google.com/store/apps/details?id=com.sec.android.app.sbrowser ) https://www.6ws.at/cawi/index.php/862482?lang=de Survey and MP4 video attached The survey is simple and raised the same error on other LimeSurvey installations. | ||||
Additional Information | I opened this ticket based on the discussion in the German forum. Samsung Browser Issues / Developer | ||||
Tags | No tags attached. | ||||
Attached Files | |||||
Bug heat | 18 | ||||
Complete LimeSurvey version number (& build) | 3.15.9+190214 | ||||
I will donate to the project if issue is resolved | No | ||||
Browser | Samsung Internet Browser 8.2.01.2 (checked under Android 6,7 and 9) | ||||
Database type & version | N/A | ||||
Server OS (if known) | |||||
Webserver software & version (if known) | |||||
PHP Version | N/A | ||||
Can confirm with Samsung internet on LineAgeOS (Thanks YalpStore). Ok with some other browser. Seems not related to template : https://demo.sondages.me/953474 Else about detection system : It's done using a SESSION var and an hidden input var : if it's broken : all submit can be broken. Edit : name of the var (and input) LEMpostKey … |
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Thanks for checking. I had some success with tapping in the free html canvas after watching the video and then answering the question and then hitting forward/submit. This prevention detection should be optional. It's the checkIfUseBrowserNav() function: Let's say the Samsung Internet Browser executes an external video player and then returns to the browser. |
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This detection cannot be optional. As said, if the detection jumps in the page has not been properly submitted (which is usually the case if the user uses the browser buttons instead of page navigation)-. |
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#1 This kind of detection is optional in other survey tools. But i will inform the forum user about the closing. |
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I am not able to reproduce this on a Samsung smartphone (S5) using the above example link. |
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Strange ? With SamsungInternet ? You click to play the video ? Else : i think it's browser unfixable issue but , strange you can't reproduce. Maybe an update of SamsungInternet ? |
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Yeah, did everything (using the Samsung browser) - played video, normal and fullscreen. No problems. |
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I don't think the URL will be able to show the bug anmore. /$this->checkIfUseBrowserNav(); // Check if user used browser navigation, or relaoded page/ |
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Ok, mine still valid. (and set this topic to «acknowledged» / «won't fix») |
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I have the same problem in 2020! Samsung phones cant participate on my survey! Phone is Samsung S20 and Samsung S7 using Samsung Internet Browser. |
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Same problem here. |
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I must confirm same problem. Everything works fine with short videos (up to ca. 15 sec.) |
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You're using an outdated version of LimeSurvey. Please update to the latest version and check if the bug can still be reproduced. Thank you. |
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For information , There are issue with empty url in img, i need to report it. And empty img src (src='') : survey break ( this send a request to current url …) |
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Hello jelo, c_schmitz |
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Date Modified | Username | Field | Change |
---|---|---|---|
2019-03-20 09:16 | jelo | New Issue | |
2019-03-20 09:16 | jelo | File Added: survey_samsunginternet.lss | |
2019-03-20 09:16 | jelo | File Added: test.mp4 | |
2019-03-20 09:25 | jelo | Steps to Reproduce Updated | |
2019-03-20 09:25 | jelo | Additional Information Updated | |
2019-03-20 17:21 | DenisChenu | Issue Monitored: DenisChenu | |
2019-03-20 17:26 | DenisChenu | Note Added: 51075 | |
2019-03-20 17:35 | DenisChenu | Note Edited: 51075 | |
2019-03-20 17:37 | DenisChenu | Note Edited: 51075 | |
2019-03-20 17:39 | DenisChenu | Note Edited: 51075 | |
2019-03-20 22:00 | jelo | Note Added: 51079 | |
2019-03-21 08:13 | c_schmitz | Note Added: 51080 | |
2019-03-21 08:13 | c_schmitz | Assigned To | => c_schmitz |
2019-03-21 08:13 | c_schmitz | Status | new => closed |
2019-03-21 08:13 | c_schmitz | Resolution | open => not fixable |
2019-03-21 09:11 | jelo | Note Added: 51081 | |
2019-03-23 21:09 | c_schmitz | Note Added: 51108 | |
2019-03-24 11:16 | DenisChenu | Status | closed => feedback |
2019-03-24 11:16 | DenisChenu | Resolution | not fixable => reopened |
2019-03-24 11:16 | DenisChenu | Note Added: 51109 | |
2019-03-24 17:05 | c_schmitz | Note Added: 51111 | |
2019-03-24 17:42 | jelo | Note Added: 51112 | |
2019-03-24 17:42 | jelo | Status | feedback => assigned |
2019-03-25 08:35 | DenisChenu | Note Added: 51113 | |
2019-05-23 15:48 | c_schmitz | Assigned To | c_schmitz => DenisChenu |
2019-05-27 09:35 | DenisChenu | Summary | Forward or Submit triggers "Please use the Survey navigation buttons or index" => Samsung Internet Browser + Video : Forward or Submit triggers "Please use the Survey navigation buttons or index" |
2020-05-18 17:26 | somako | Issue Monitored: somako | |
2020-05-18 17:34 | ollehar | Priority | none => normal |
2020-05-20 08:13 | JusGil123 | Note Added: 57948 | |
2020-05-20 08:13 | JusGil123 | File Added: limesurvey_survey_132295.lss | |
2020-05-20 08:44 | somako | Note Added: 57949 | |
2020-09-23 17:34 | Andrea01 | Note Added: 59942 | |
2020-09-29 08:30 | DenisChenu | Assigned To | DenisChenu => |
2020-09-29 08:30 | DenisChenu | Status | assigned => new |
2021-03-10 17:14 | ollehar | Assigned To | => ollehar |
2021-03-10 17:14 | ollehar | Status | new => feedback |
2021-03-10 17:14 | ollehar | Note Added: 63064 | |
2021-03-10 17:30 | DenisChenu | Note Added: 63089 | |
2021-07-13 08:34 | c_schmitz | Status | feedback => closed |
2021-07-13 08:34 | c_schmitz | Note Added: 65406 | |
2021-08-02 17:18 | guest | Bug heat | 14 => 18 |