View Issue Details

IDProjectCategoryView StatusLast Update
13945Bug reports[All Projects] _ Unknownpublic2018-08-08 14:26
ReporterfajardasAssigned To 
PrioritynoneSeverityblock 
Status feedbackResolutionopen 
Product Version3.13.x 
Target VersionFixed in Version 
Summary13945: problem in click "Exit and clear survey"
Descriptionwhen I choose the option "Exit and clear survey", and click in ok, the message in the form stays in the screen freeze. see the picture below.
TagsNo tags attached.
Complete LimeSurvey version number (& build)limesurvey Version 3.14.2+180807
I will donate to the project if issue is resolvedNo
BrowserFirefox 61.0.1
Database & DB-VersionMySQL 5.7.20
Operating System (Server)windows 10
Webserver software & versionApache version 2.4
PHP VersionPHP: 7.1.12

Activities

fajardas

fajardas

2018-08-07 17:01

reporter  

Capture.PNG (134,450 bytes)
olle

olle

2018-08-08 11:09

administrator   ~48754

Cannot reproduce. Can you give more exact instructions, and attach the survey, please?
fabiandeprieelle

fabiandeprieelle

2018-08-08 12:59

reporter   ~48756

Have the same problem, all buttons in the pop-up are non responsive when the 'Exit and Clear Survey' button from navigation is clicked (even the X). This happens both in Chrome and Firefox, IE seems to work normally.
olle

olle

2018-08-08 13:02

administrator   ~48757

Feel free to either:

1) Give us an lss file; or

2) Click F12 and check the JavaScript console, give us a screenshot of any errors visible

Also try to clear the cache of the browser.
fabiandeprieelle

fabiandeprieelle

2018-08-08 14:15

reporter   ~48759

See attachment for the error that shows up.

Tried to clear the cache but that made no change.

error.JPG (86,103 bytes)
error.JPG (86,103 bytes)
olle

olle

2018-08-08 14:26

administrator   ~48760

Great, but I think we still need that survey. This might only happen for certain question types.

Issue History

Date Modified Username Field Change
2018-08-07 17:01 fajardas New Issue
2018-08-07 17:01 fajardas File Added: Capture.PNG
2018-08-08 11:09 olle Note Added: 48754
2018-08-08 11:09 olle Status new => feedback
2018-08-08 12:59 fabiandeprieelle Note Added: 48756
2018-08-08 13:02 olle Note Added: 48757
2018-08-08 14:15 fabiandeprieelle File Added: error.JPG
2018-08-08 14:15 fabiandeprieelle Note Added: 48759
2018-08-08 14:26 olle Note Added: 48760