View Issue Details

IDProjectCategoryView StatusLast Update
13880Bug reports[All Projects] Survey takingpublic2019-01-12 11:05
ReporterLimesqueezing123 Assigned To 
PrioritynoneSeveritycrash 
Status newResolutionopen 
Product Version3.12.x 
Target VersionFixed in Version 
Summary13880: Error when restarting a not yet finished survey
Description

Hello Everybody!

What worries me in my latest survey is the following error message. What we know is that if somebody starts the survey, closes it and restarts it at a later moment:
a) he or she can’t go farer than the first page after the welcome message (ID 118) (unless he opens the link in a new browser)
b) we receive the error message you can see below (via email).
Unfortunately none of the users who reported the problem did send us a screenshot. I tried to duplicate the problem myself, but it worked totally fine for me. I would like to avoid making an update right now as the survey is running and this may cause problems for participants who want to answer it right during the update process.

Maybe interesting: We did create a cookie to track the time and to end the survey automatically after 50 minutes. I don’t think that this might cause problems because the cookie is set only on page 10 and none of the persons did reach page 10. Just for you to know…

Is this a known bug, is there maybe a simple way to fix it or can anyone just tell me why this is happening at all?

Thanks in advance!

„Beim Speichern Ihrer Fragebogen-Zugangsschlüssel ist ein Fehler aufgetreten. Name of Test - 583555

EINZUGEBENDE DATEN:
token: i4kK7MaSASJhyzN
583555X118X1227:
583555X118X1144:
583555X118X1145:
583555X118X1147:
583555X118X1228:
583555X120X1148: N/A
583555X121X1149: N/A
583555X145X1176: N/A
583555X145X1177: N/A
583555X122X1150: N/A
583555X146X1178: N/A
583555X146X1179: N/A
583555X123X1151: N/A
583555X147X1181: N/A
583555X147X1180: N/A
583555X144X1152: N/A
583555X119X1143: N/A
583555X124X1155: N/A
583555X125X1156: N/A
583555X126X1157: N/A
583555X127X1158: N/A
583555X128X1159: N/A
583555X129X1160: N/A
583555X130X1161: N/A
583555X131X1162: N/A
583555X132X1163: N/A
583555X133X1164: N/A
583555X134X1165: N/A
583555X135X1166: N/A
583555X136X1167: N/A
583555X137X1168: N/A
583555X138X1169: N/A
583555X139X1170: N/A
583555X140X1171: N/A
583555X141X1172: N/A
583555X142X1173: N/A
583555X143X1174: N/A
583555X143X1175: N/A
583555X118X1227:
583555X118X1144:
583555X118X1145:
583555X118X1147:
583555X118X1228:
583555X120X1148: N/A
583555X121X1149: N/A
583555X145X1176: N/A
583555X145X1177: N/A
583555X122X1150: N/A
583555X146X1178: N/A
583555X146X1179: N/A
583555X123X1151: N/A
583555X147X1181: N/A
583555X147X1180: N/A
583555X144X1152: N/A
583555X119X1143: N/A
583555X124X1155: N/A
583555X125X1156: N/A
583555X126X1157: N/A
583555X127X1158: N/A
583555X128X1159: N/A
583555X129X1160: N/A
583555X130X1161: N/A
583555X131X1162: N/A
583555X132X1163: N/A
583555X133X1164: N/A
583555X134X1165: N/A
583555X135X1166: N/A
583555X136X1167: N/A
583555X137X1168: N/A
583555X138X1169: N/A
583555X139X1170: N/A
583555X140X1171: N/A
583555X141X1172: N/A
583555X142X1173: N/A
583555X143X1174: N/A
583555X143X1175: N/A

FEHLERHAFTE SQL ANWEISUNG:

UPDATE {{survey_583555}} SET lastpage=0, datestamp='2018-07-15 19:39:19', ipaddr='anipv6address:9d87' WHERE ID=182

FEHLERMELDUNG:

TagsNo tags attached.
Complete LimeSurvey version number (& build)3.12.2+180625
I will donate to the project if issue is resolvedNo
Browser
Database & DB-Versionmysql 5.6.19
Server OS (if known)linux
Webserver software & version (if known)Apache 2.4.29
PHP Version5.6.31

Activities

DenisChenu

DenisChenu

2018-07-17 19:36

developer   ~48524

I update the ip adresse to set a false ip adress.

Else did you have access to the DB ? If yes : can you validate you have datestamp + ipaddr columns ?

Limesqueezing123

Limesqueezing123

2018-07-18 09:31

reporter   ~48526

Thanks for your reply! Yes, I have datestamp and ipaddr and I am able to run the SQL command manually on the DB. The problems only exists for the cases I described - when somebody closes and reopens the survey. And as you can see, there is not even an error message at the end of the email I posted above.

Issue History

Date Modified Username Field Change
2018-07-17 13:15 Limesqueezing123 New Issue
2018-07-17 19:35 DenisChenu Description Updated View Revisions
2018-07-17 19:36 DenisChenu Note Added: 48524
2018-07-18 09:31 Limesqueezing123 Note Added: 48526
2019-01-12 11:05 DenisChenu Category Accessibility => Survey taking