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IDProjectCategoryView StatusLast Update
13752Bug reports[All Projects] User/User groupspublic2018-06-19 22:26
ReporterJohn_KAssigned To 
Status newResolutionopen 
Product Version3.9.x 
Target VersionFixed in Version 
Summary13752: LS390 Error- Create new user function Throws a 'Failed to Add User' error
DescriptionInstalled LS390. When admin tries to create a new user, LS Throws a 'Failed to Add User' error msg. LS obviously does not send the PW email after this error.

However, LS somehow manages to create the user, as evidenced by navigating back to Configuration -> Manage survey administrators.- I see the new user listed there.
Plus I see that the Users are inserted in [LIMESURVEY390].[dbo].[lime_users] table & LS displays it in the app.
Steps To Reproduce1)Login to LS390 as Admin
2)Under Add User, Add a new survey user & Save.
Then I get this 'Failed to Add User' error screen!

Additional InformationMy limesurvey\application\config\config.php is set to 'debug'=>2.
My Environment is Windows 2012-Apache/PHP-SQL Server 2014(all 64Bit).
TagsNo tags attached.
Complete LimeSurvey version number (& build)Version 3.9.0+180604
I will donate to the project if issue is resolvedNo
BrowserChrome, Edge, IE11
Database & DB-VersionMS SQL Server 2014 SP1(64bit)
Operating System (Server)Windows Server 2012 r2(64bit)
Webserver software & versionApache 2.4.33(64bit)
PHP VersionPHP 7.2.5(64bit)




2018-06-19 20:31

reporter   ~48234

Hi LS Bug Team,
Wanted to check back in to see if this issue was looked into?


2018-06-19 22:26

reporter   ~48235

Hi LS Bug Team,
I've just right now upgraded to LimeSurvey Version 3.12.1+180616. But I still continue to get the same error.
(It is same situation as desc for LS390 above & as well as for previous 381 & 372.)
Unfortunate the only workaround is for Admin to use the 'Forgot your password?' route to get LS to send a temp mail to user.

Issue History

Date Modified Username Field Change
2018-06-09 01:16 John_K New Issue
2018-06-19 20:31 John_K Note Added: 48234
2018-06-19 22:26 John_K File Added: (LS312)FailedCreateNewUserBUT_LS+DBstillShowIt.PNG
2018-06-19 22:26 John_K Note Added: 48235