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This bug affects 1 person(s).
 2
IDProjectCategoryView StatusDate SubmittedLast Update
13642Feature requestsLimeSurvey Websitepublic2018-05-01 09:592022-02-08 15:38
Reportertammo Assigned Toc_schmitz  
PrioritynoneSeverityfeature 
Status assignedResolutionopen 
Summary13642: Help people filling in the forum when requesting for help
Description

Many times people requesting for help forget to specify variables needed for the supporters. Would it be possible to have a checkbox with the label:
Seeking help on an issue [ ]
and if that box is checked, some extra questions are asked either in the body text of as separate fields:

LimeSurvey Version/Build
Own hosted/SAAS
Extra fields as necessary

This may help both the user that has a problem to specify her/his problem and the supporter that does not have to ask for these basics.

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tammo

tammo

2018-05-08 15:46

partner   ~47574

Maybe the checkbox should be ticket by default and user can choose to uncheck if he want to just tell something.
tammo

tammo

2022-02-08 15:38

partner   ~68239

This can be closed. Since it was implemented on the forum.

Issue History

Date Modified Username Field Change
2018-05-01 09:59 tammo New Issue
2018-05-01 09:59 tammo Status new => assigned
2018-05-01 09:59 tammo Assigned To => c_schmitz
2018-05-08 15:46 tammo Note Added: 47574
2022-02-08 15:38 tammo Note Added: 68239