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This bug affects 1 person(s).
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IDProjectCategoryView StatusLast Update
13423Bug reportsInstallationpublic2018-02-27 16:08
Reporterjzafrilla Assigned Toollehar  
PrioritynoneSeverityblock 
Status closedResolutionunable to reproduce 
Product Version3.1.x 
Summary13423: Undefined method User::model() in InstallerController.php 595
Description

Hi, i'm trying to install this software, but it's imposible...
This happend when i click 'Next' on the last step (admin user/password configuration). I get this 500 error.

What i'm doing wrong if i have all them minimun requeriments ok? My PHP version is 5.6.8 and i'm using Mysql.

Steps To Reproduce

See attachments

TagsNo tags attached.
Attached Files
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Bug heat8
Complete LimeSurvey version number (& build)3.4.2
I will donate to the project if issue is resolvedYes
BrowserChrome
Database type & versionMysql 5.6
Server OS (if known)Windows 8.1
Webserver software & version (if known)Xampp 3.2.1
PHP Version5.6.8

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Activities

ollehar

ollehar

2018-02-27 14:12

administrator   ~46785

Can you give us the full error message, please?

jzafrilla

jzafrilla

2018-02-27 14:36

reporter   ~46802

PHP Error log added. 3 lines of 3 differents attemps.

php_error_log.txt (540 bytes)   
[27-Feb-2018 08:56:17 Europe/Berlin] PHP Fatal error:  Call to undefined method User::model() in C:\xampp\htdocs\lime\application\controllers\InstallerController.php on line 595

[27-Feb-2018 08:56:41 Europe/Berlin] PHP Fatal error:  Call to undefined method User::model() in C:\xampp\htdocs\lime\application\controllers\InstallerController.php on line 595

[27-Feb-2018 09:00:26 Europe/Berlin] PHP Fatal error:  Call to undefined method User::model() in C:\xampp\htdocs\lime\application\controllers\InstallerController.php on line 595

php_error_log.txt (540 bytes)   
ollehar

ollehar

2018-02-27 14:41

administrator   ~46803

I can't reproduce this on my Linux machine, I will ping @c_schmitz for feedback on Windows.

tpartner

tpartner

2018-02-27 15:06

partner   ~46804

I can successfully install on my Windows machine.

capture-3.png (69,793 bytes)   
capture-3.png (69,793 bytes)   
ollehar

ollehar

2018-02-27 15:14

administrator   ~46805

OK, then we need to enable debug information. Since it's during installation, it's a little bit harder. Go to index.php in the web root folder:

https://github.com/LimeSurvey/LimeSurvey/blob/master/index.php#L154-L173

All lines need to be removed except:

define('YII_DEBUG', true);
error_reporting(E_ALL);

Then please try again.

jzafrilla

jzafrilla

2018-02-27 15:28

reporter   ~46806

Done.
But i can't see any extra information about the problem.
I'm thinking to deploy LimeSurvey on Ubuntu instead of Windows...
Thanks for your quickly support.

jelo

jelo

2018-02-27 15:44

partner   ~46807

Perhaps 3.4.3 no longer has this issue?

Issue History

Date Modified Username Field Change
2018-02-27 14:06 jzafrilla New Issue
2018-02-27 14:06 jzafrilla File Added: 1.PNG
2018-02-27 14:06 jzafrilla File Added: 2.PNG
2018-02-27 14:06 jzafrilla File Added: 3.PNG
2018-02-27 14:06 jzafrilla File Added: 4.PNG
2018-02-27 14:06 jzafrilla File Added: 5.PNG
2018-02-27 14:06 jzafrilla File Added: 6.PNG
2018-02-27 14:12 ollehar Note Added: 46785
2018-02-27 14:14 ollehar Assigned To => ollehar
2018-02-27 14:14 ollehar Status new => feedback
2018-02-27 14:36 jzafrilla File Added: php_error_log.txt
2018-02-27 14:36 jzafrilla Note Added: 46802
2018-02-27 14:36 jzafrilla Status feedback => assigned
2018-02-27 14:41 ollehar Note Added: 46803
2018-02-27 14:41 ollehar Assigned To ollehar => c_schmitz
2018-02-27 15:06 tpartner File Added: capture-3.png
2018-02-27 15:06 tpartner Note Added: 46804
2018-02-27 15:14 ollehar Note Added: 46805
2018-02-27 15:14 ollehar Assigned To c_schmitz => ollehar
2018-02-27 15:14 ollehar Status assigned => feedback
2018-02-27 15:28 jzafrilla Note Added: 46806
2018-02-27 15:28 jzafrilla Status feedback => assigned
2018-02-27 15:44 jelo Note Added: 46807
2018-02-27 16:08 ollehar Status assigned => closed
2018-02-27 16:08 ollehar Resolution open => unable to reproduce