View Issue Details
| ID | Project | Category | View Status | Date Submitted | Last Update |
|---|---|---|---|---|---|
| 11917 | Bug reports | Theme editor | public | 2016-11-16 16:51 | 2016-11-18 10:01 |
| Reporter | jmfay | Assigned To | c_schmitz | ||
| Priority | none | Severity | block | ||
| Status | closed | Resolution | unable to reproduce | ||
| Product Version | 2.54 | ||||
| Summary | 11917: Template Editor Crash upon clicking 'Save changes' | ||||
| Description | Hi there, I'm running version 2.55.3+161111. If I go to the template editor and click 'save changes' on css/flat_and_modern.css, the error "The page cannot be displayed because an internal server error has occurred." on this redirect: limesurvey/index.php?r=admin/templates/sa/templatesavechanges. A different error occurs when clicking 'save changes' on css/template.css when it redirects to "Bad Request The CSRF token could not be verified. The request could not be understood by the server due to malformed syntax. Please do not repeat the request without modifications. If you think this is a server error, please contact the webmaster. 2016-11-16 15:30:40" Any help would be much appreciated, thank you. | ||||
| Steps To Reproduce | Go to template editor. | ||||
| Additional Information | This persists across all templates. | ||||
| Tags | No tags attached. | ||||
| Bug heat | 6 | ||||
| Complete LimeSurvey version number (& build) | 2.55.3+161111 | ||||
| I will donate to the project if issue is resolved | No | ||||
| Browser | Chrome Version 54.0.2840.99 m | ||||
| Database type & version | 5.5.49 - MySQL Community Server (GPL) | ||||
| Server OS (if known) | Windows NT PEMWINWEB64 6.1 build 7601 (Windows Server 2008 R2 Web Server Edition Service Pack 1) i586 | ||||
| Webserver software & version (if known) | Apache libmysql - 5.1.73 | ||||
| PHP Version | 5.6.14 | ||||
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I can't reproduce. |
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TRy to activate in debug mode in /application/config/config.php and see if you get a more detailed error after that |
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Thanks to LouisGac for the advice on changing to Linux. I spoke with my hosting company and it is certainly possible. It would however cost me money and set me back a little bit doing that at this point, so if possible I would like to resolve the issue on my current configuration. Hi c_schmitz, Thanks for taking over the case :) Here's what I've done since filing the report:
3.I received the same internal server error when clicking 'Save changes' on css/flat_and_modern.css as detailed in my first post.
"The CSRF token could not be verified. \limesurvey\framework\web\CHttpRequest.php(1355) 1343 case 'DELETE':
2016-11-16 17:01:59 Microsoft-IIS/7.5 Yii Framework/1.1.17" Thank you for taking ownership of this and your very prompt response :) All the best, |
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Hi c_schmitz, Another quick update which I forgot to mention: I hope my read on that error was correct, please let me know if I've misunderstood. All the best, |
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It is probable that you have some 'security' feature activated in your server that prevents the POSTing (submission) of HTML code. However it is not a LimeSurvey bug but a server configuration issue so I am closing this issue now. For further help please use the community forums instead. Good advice might be to switch to a Linux server as mentioned because usually more people know they way around that and you will probably get more community help if oyu have problems. |
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congrats +1 |
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| Date Modified | Username | Field | Change |
|---|---|---|---|
| 2016-11-16 16:51 | jmfay | New Issue | |
| 2016-11-16 17:05 |
|
Note Added: 41990 | |
| 2016-11-16 18:06 | c_schmitz | Note Edited: 41990 | |
| 2016-11-16 18:07 | c_schmitz | Assigned To | => c_schmitz |
| 2016-11-16 18:07 | c_schmitz | Status | new => feedback |
| 2016-11-16 18:07 | c_schmitz | Note Added: 41999 | |
| 2016-11-16 18:26 | jmfay | Note Added: 42003 | |
| 2016-11-16 18:26 | jmfay | Status | feedback => assigned |
| 2016-11-16 18:28 | jmfay | Note Added: 42004 | |
| 2016-11-17 10:31 | c_schmitz | Status | assigned => closed |
| 2016-11-17 10:31 | c_schmitz | Resolution | open => unable to reproduce |
| 2016-11-17 10:31 | c_schmitz | Note Added: 42014 | |
| 2016-11-18 10:01 |
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Note Added: 42045 |