View Issue Details
ID | Project | Category | View Status | Date Submitted | Last Update |
---|---|---|---|---|---|
11564 | Bug reports | Response browsing | public | 2016-08-20 00:04 | 2016-09-21 16:28 |
Reporter | ttenbergen | Assigned To | c_schmitz | ||
Priority | high | Severity | block | ||
Status | closed | Resolution | unable to reproduce | ||
Product Version | 2.50.x | ||||
Summary | 11564: Reporting gives PHP error | ||||
Description | When trying to do a "View Statistics" with The error shows up when output format is HTML, but not when it's PDF. I can hit back arrow and step back into the menu. | ||||
Additional Information | Error screen: Undefined offset: 2 /home/lstesting2/lstesting.cpdtracking.ca/limesurvey/application/helpers/admin/statistics_helper.php(2593) 2581 //increase counter Stack Trace 4120 $outputs=$this->buildOutputList($rt, $language, $surveyid, $outputType, $sql, $sLanguageCode); #1 477 $outputType = $_POST['outputtype']; #2 096 $oMethod = new ReflectionMethod($this, $sDefault); #5 | ||||
Tags | No tags attached. | ||||
Attached Files | |||||
Bug heat | 8 | ||||
Complete LimeSurvey version number (& build) | 160817 | ||||
I will donate to the project if issue is resolved | No | ||||
Browser | FF newest | ||||
Database type & version | ?? | ||||
Server OS (if known) | ?? | ||||
Webserver software & version (if known) | ?? | ||||
PHP Version | 5.4 | ||||
Please, could you provide a LSA file, or steps to reproduce? |
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When I try to export an LSA file of the survey Firefox just keeps telling me "unknown time remaining - 0 bytes". |
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I can reproduce this issue but it is "only" a PHP notice which usually wouldn't be shown at productive systems but only with debug mode or error reporting enabled. I do not consider this rather serious so you may want to think about giving this a lower priority. |
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How about the failure to export an LSA file? |
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Also: Errors are showing even if debug is off. I just tested it because I was pretty sure it was off and we were getting them. Just got An internal error occurred while the Web server was processing your request. Please contact the webmaster to report this problem. Thank you. " Confirmed that debug=0 |
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Well if you can't export, we can bet that the survey is corrupted. |
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Export often fails for large surveys if shared hosting or any hosting with few server resources is used. |
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The survey is corrupted in some way - either just the response table or the survey in whole. So if you can give us a dump of your database we could have a look - all data will be treated confidentally, of course. You could try deactivating the survey and activating it again (import the responses of the archived table afterwards), and see if that fixes your issue. So, if you can't give us data for debugging then we will have to close this issue. Thank you for your understanding. |
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Mazi, when you say large survey, do you mean many questions or many participants? The way we use Limesurvey is basically with just one survey that has been copied many times. The 20 coordinators copy the master and change email details to their names, and then copy their own surveys after that. We have been doing that for > three years. About every year or when we hit ~1000 surveys we have started to run into problems that have got us to do a clean install, import only the participant list and the master survey, and start again. Just as a background. I just exported the master survey to .lsa, and while it took a long time to generate a 6kB file, it worked. I will attach that one. I could not test whether it actually causes a stats error because it has no responses. |
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OK, a "real" survey finished exporting to LSA as well now. I am testing the statistics with HTML output format. Not getting the error, but after 5 minutes I am also not getting output. It took a little while (not sure how long I was doing other stuff by then), but I did eventually get output for the PDF version. |
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Get yourself a free LimeSurvey installation on www.limeservice.com and see if you there have the same problems. To me it sounds like there is something fishy with your server. We have lots of customers having several thousand surveys in their installation without any problems. |
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Closed due to missing feedback. |
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Date Modified | Username | Field | Change |
---|---|---|---|
2016-08-20 00:04 | ttenbergen | New Issue | |
2016-08-22 12:22 | c_schmitz | Assigned To | => LouisGac |
2016-08-22 12:22 | c_schmitz | Status | new => assigned |
2016-08-22 12:23 | c_schmitz | Priority | none => high |
2016-08-22 12:33 |
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Note Added: 40377 | |
2016-08-22 12:33 |
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Status | assigned => acknowledged |
2016-08-24 14:25 | c_schmitz | Status | acknowledged => feedback |
2016-08-26 03:18 | ttenbergen | Note Added: 40515 | |
2016-08-26 03:18 | ttenbergen | Status | feedback => assigned |
2016-08-31 10:08 | Mazi | Note Added: 40591 | |
2016-08-31 17:47 | ttenbergen | Note Added: 40615 | |
2016-08-31 17:54 | ttenbergen | Note Added: 40616 | |
2016-09-05 10:10 |
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Note Added: 40677 | |
2016-09-05 10:50 | Mazi | Note Added: 40680 | |
2016-09-08 14:48 | c_schmitz | Note Added: 40733 | |
2016-09-08 14:48 | c_schmitz | Assigned To | LouisGac => c_schmitz |
2016-09-08 14:48 | c_schmitz | Status | assigned => feedback |
2016-09-08 22:39 | ttenbergen | Note Added: 40736 | |
2016-09-08 22:39 | ttenbergen | Status | feedback => assigned |
2016-09-08 22:40 | ttenbergen | File Added: survey_archive_815918 master no responses.lsa | |
2016-09-08 23:31 | ttenbergen | Note Added: 40737 | |
2016-09-09 09:04 | c_schmitz | Note Added: 40739 | |
2016-09-09 09:11 | c_schmitz | Note Edited: 40739 | |
2016-09-21 16:28 | c_schmitz | Status | assigned => closed |
2016-09-21 16:28 | c_schmitz | Resolution | open => unable to reproduce |
2016-09-21 16:28 | c_schmitz | Note Added: 40895 |