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This bug affects 1 person(s).
 12
IDProjectCategoryView StatusLast Update
10531Bug reportsInstallationpublic2016-02-23 08:51
Reporteratnetws Assigned Toc_schmitz  
PrioritynormalSeverityminor 
Status closedResolutionfixed 
Fixed in Version2.50.x 
Summary10531: Blank Login page after successful installation
Description

Just installed the current stable release
limesurvey250plus-build160219.tar.gz

and got a blank login page.

Steps To Reproduce

-Firebug console stated a missing styles/Sea_Green/css/jquery.ui.datepicker-de-informal.js
-Set a symlink => no 404, but page still blank
-Debugged CSS: lime-admin.css sets opacity to 0. Commenting it out lets the login box appear!

.welcome .panel {
position: relative;
top: 50px;
/opacity: 0;/
...
}

Additional Information

Installer reports no problems and the installation runs completely fine.
Login succeeds, but the Admin panel looks like in the attached screenshot.
Clicking on Global Settings throws an error:

PHP warning

is_file(): open_basedir restriction in effect. File(/www/pages/clients/client35/web206/web/styles/organize.css/config.xml) is not within the allowed path(s): (/www/pages/clients/client35/web206/web:/www/pages/clients/client35/web206/private:/www/pages/clients/client35/web206/tmp:/www/pages/feedback.xxxxxxxxxxxxxx.de/web:/srv/www/feedback.xxxxxxxxxxxxxx.de/web:/usr/share/php5:/usr/share/php:/tmp:/usr/share/phpmyadmin:/etc/phpmyadmin:/var/lib/phpmyadmin:/usr/share/php:/www/pages/t3source)

/www/pages/clients/client35/web206/web/application/helpers/common_helper.php(340)

TagsNo tags attached.
Attached Files
Auswahl_469.png (47,141 bytes)   
Auswahl_469.png (47,141 bytes)   
Bug heat12
Complete LimeSurvey version number (& build)250plus-build160219
I will donate to the project if issue is resolvedNo
BrowserAny
Database type & versionmysql 5.5.47
Server OS (if known)Debian Squeeze
Webserver software & version (if known)Apache 2.2.16
PHP Version5.3.29

Relationships

has duplicate 10538 closedc_schmitz White page after install - 2.5+ - 160213 Thru 160219 Related Bug 10457 
related to 10457 closedc_schmitz White page after installation 

Users monitoring this issue

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Activities

jbeima

jbeima

2016-02-19 19:58

reporter   ~35473

See bugs 10457 and 10538! This is exactly what I have been talking about.

atnetws

atnetws

2016-02-21 16:54

reporter   ~35476

Correct, but my downloaded version (160219) already includes the fixes concerning wrong database version etc. However, this error still appears every time after installing. Wiping the filebase and recreating the database does not help.

c_schmitz

c_schmitz

2016-02-21 19:28

administrator   ~35479

Fix committed to master branch: http://bugs.limesurvey.org/plugin.php?page=Source/view&id=17540

c_schmitz

c_schmitz

2016-02-21 19:28

administrator   ~35480

Thank you very much - the error message helped alot to locate the issue.

jbeima

jbeima

2016-02-21 19:35

reporter   ~35481

Just a side note:

My screen did not look like that. I could log in and go into global settings or even edit my own user. No errors at all.

However I did discover the "save" buttons did not work, which I presume was the missing JavaScript files.

I can be available for the next few hours if you would like me to test anything. Can I download just that one file, replace it on mine, and do a test re-install from scratch?

jbeima

jbeima

2016-02-21 20:41

reporter   ~35484

This did NOT fix the problem.

Admin login page is still a white blank page...

jbeima

jbeima

2016-02-21 21:15

reporter   ~35485

In order to get anything to work you still have to comment out the "opacity: 0" line in ".welcome .panel".

Time to bring this to the support lists, since this is become a pain.

c_schmitz

c_schmitz

2016-02-21 21:43

administrator   ~35486

Last edited: 2016-02-21 21:43

jbeima, can you get me FTP access to your installation? If yes, please send credentials to carsten.schmitz@limesurvey.org
Everything will be handled confidential, of course.

jbeima

jbeima

2016-02-21 21:56

reporter   ~35489

I think I maybe able to pull that off.

Would ssh access be any better?

jbeima

jbeima

2016-02-21 22:17

reporter   ~35490

Should be in your email now...

c_schmitz

c_schmitz

2016-02-21 23:58

administrator   ~35491

ssh is fine, too - but I did not get anything yet.

jbeima

jbeima

2016-02-22 00:00

reporter   ~35492

Maybe check your spam filter?

It was sent almost 2 hours ago...

c_schmitz

c_schmitz

2016-02-22 00:04

administrator   ~35493

Nothing in spam either, you can also try support@limesurvey.org

jbeima

jbeima

2016-02-22 00:23

reporter   ~35494

See if that one got to you... :)

c_schmitz

c_schmitz

2016-02-22 10:03

administrator   ~35503

I didn't get nothing.

c_schmitz

c_schmitz

2016-02-22 10:44

administrator   ~35513

Fix committed to master branch: http://bugs.limesurvey.org/plugin.php?page=Source/view&id=17542

c_schmitz

c_schmitz

2016-02-22 10:45

administrator   ~35514

OK, I added another patch - please apply that one and let me know if the issue is resolved, now.

jbeima

jbeima

2016-02-22 16:53

reporter   ~35541

Still a blank screen.

I am here for about 1 hour and then I have to leave for several hours.

I would like to sync up with you since I have a more direct way to get things to you, but I need us both to be on-line at the same time.

atnetws

atnetws

2016-02-22 17:13

reporter   ~35543

I switched back to V2.06, but could also provide credentials to a blank webspace / db on that server. Same timezone, btw. ;)

jbeima

jbeima

2016-02-22 17:17

reporter   ~35544

athletes: So the fix did NOT work for you either?

c_schmitz

c_schmitz

2016-02-22 19:40

administrator   ~35546

atnetws: If you can provide credentials to a webspace where the latest version is installed, that would be nice. Please send it to the mentioned email address.

jbeima

jbeima

2016-02-22 21:00

reporter   ~35547

CS: Are you still on by chance? I have another way to get the credentials to you.

Not sure why your mail server is dumping out mail, but none the less.

I can put a file on-line, on the website and you can grab it. I would like to do this as quick as possible as to not have the file on-line for anyone else to grab.

c_schmitz

c_schmitz

2016-02-22 21:57

administrator   ~35551

You can also contact me on IRC - I am online there most of the time.

jbeima

jbeima

2016-02-22 22:18

reporter   ~35552

What is your IRC handle?

I actually had to dust mine off.

Do you have a server of choice?

You should be able to add me "jbeima".

jbeima

jbeima

2016-02-22 22:26

reporter   ~35553

Just found the channel on Freenode... On-line now...

c_schmitz

c_schmitz

2016-02-22 23:15

administrator   ~35554

Fix committed to master branch: http://bugs.limesurvey.org/plugin.php?page=Source/view&id=17573

c_schmitz

c_schmitz

2016-02-22 23:15

administrator   ~35555

Seems to be a bug in the related PHP version - coded a workaround.

c_schmitz

c_schmitz

2016-02-23 08:51

administrator   ~35557

Version 2.50+ Build 160222 released

Related Changesets

LimeSurvey: master 9bcda926

2016-02-21 18:28:24

c_schmitz

Details Diff
Fixed issue 10531: Blank login page after successful installation Affected Issues
10531
mod - application/helpers/common_helper.php Diff File

LimeSurvey: master 35dc110b

2016-02-22 09:44:22

c_schmitz

Details Diff
Fixed issue 10531: Blank login page after successful installation Affected Issues
10531
mod - application/models/Template.php Diff File

LimeSurvey: master 2c95dc2d

2016-02-22 22:14:28

c_schmitz

Details Diff
Fixed issue 10531: Blank login page after successful installation Affected Issues
10531
mod - application/controllers/AdminController.php Diff File

Issue History

Date Modified Username Field Change
2016-02-19 13:13 atnetws New Issue
2016-02-19 13:13 atnetws File Added: Auswahl_469.png
2016-02-19 19:58 jbeima Note Added: 35473
2016-02-21 16:54 atnetws Note Added: 35476
2016-02-21 19:27 c_schmitz Assigned To => c_schmitz
2016-02-21 19:27 c_schmitz Status new => assigned
2016-02-21 19:28 c_schmitz Changeset attached => LimeSurvey master 9bcda926
2016-02-21 19:28 c_schmitz Note Added: 35479
2016-02-21 19:28 c_schmitz Resolution open => fixed
2016-02-21 19:28 c_schmitz Note Added: 35480
2016-02-21 19:28 c_schmitz Status assigned => resolved
2016-02-21 19:28 c_schmitz Fixed in Version => 2.5
2016-02-21 19:29 c_schmitz Relationship added has duplicate 10538
2016-02-21 19:29 c_schmitz Relationship added related to 10457
2016-02-21 19:35 jbeima Note Added: 35481
2016-02-21 20:41 jbeima Note Added: 35484
2016-02-21 21:15 jbeima Note Added: 35485
2016-02-21 21:43 c_schmitz Note Added: 35486
2016-02-21 21:43 c_schmitz Note Edited: 35486
2016-02-21 21:56 jbeima Note Added: 35489
2016-02-21 22:17 jbeima Note Added: 35490
2016-02-21 23:58 c_schmitz Note Added: 35491
2016-02-22 00:00 jbeima Note Added: 35492
2016-02-22 00:04 c_schmitz Note Added: 35493
2016-02-22 00:23 jbeima Note Added: 35494
2016-02-22 10:03 c_schmitz Note Added: 35503
2016-02-22 10:03 c_schmitz Status resolved => feedback
2016-02-22 10:03 c_schmitz Resolution fixed => reopened
2016-02-22 10:44 c_schmitz Changeset attached => LimeSurvey master 35dc110b
2016-02-22 10:44 c_schmitz Note Added: 35513
2016-02-22 10:45 c_schmitz Note Added: 35514
2016-02-22 16:53 jbeima Note Added: 35541
2016-02-22 17:13 atnetws Note Added: 35543
2016-02-22 17:13 atnetws Status feedback => assigned
2016-02-22 17:17 jbeima Note Added: 35544
2016-02-22 19:40 c_schmitz Note Added: 35546
2016-02-22 21:00 jbeima Note Added: 35547
2016-02-22 21:57 c_schmitz Note Added: 35551
2016-02-22 22:18 jbeima Note Added: 35552
2016-02-22 22:26 jbeima Note Added: 35553
2016-02-22 23:15 c_schmitz Changeset attached => LimeSurvey master 2c95dc2d
2016-02-22 23:15 c_schmitz Note Added: 35554
2016-02-22 23:15 c_schmitz Note Added: 35555
2016-02-22 23:15 c_schmitz Status assigned => resolved
2016-02-22 23:15 c_schmitz Resolution reopened => fixed
2016-02-23 08:51 c_schmitz Note Added: 35557
2016-02-23 08:51 c_schmitz Status resolved => closed