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This issue affects 2 person(s).
 12
IDProjectCategoryView StatusLast Update
20632Bug reportsSurvey editingpublic2026-08-05 19:38
Reportercheeseburger Assigned To 
PrioritynoneSeverityblock 
Status newResolutionopen 
Product Version7.0.x 
Summary20632: 90% of surveys not accessible due to EDITOR URL vs WORKSPACE URL
Description

After upgrading from v6 to v7 we were able to click into our surveys, access them, and perform all of the normal operations. The URL when clicking into the surveys that allow access looks like this:

www.mySite.com/index.php/surveyAdministration/view?surveyid=987654

The URL structure that does NOT allow access looks like this:

www.mySite.com/editor/#/survey/12345/structure

We are now finding that over time (the last few days) more and more of our surveys are forcing the non-working URL and we can no longer access our surveys. When attempting to access them, an animated CHECKING PERMISSIONS notice displays but never redirects us to the survey.

We did find a fix that worked, but it was a security workaround and we are not permitted to use that. Is there a bug fix for this? Is there a config setting to force LimeSurvey to only use the old editor?

We have four servers with several clients on each and many surveys are active and about to go live and some about to be deactivated, but we can no longer access any of them.

Thanks for any help.

Steps To Reproduce

Steps to reproduce

We simply login to our LimeSurvey admin control panel, we view the list of our surveys, we attempt to click to edit, we right click the elipses and choose the path to edit, and we ever attempted to manually key in the syntax for the URL with the survey ID and it will redirect over to the non-working URL format (the new editor)

Expected result

That we can access the surveys vs seeing the animated CHECKING PERMISSIONS notice.

Actual result

We see the CHECKING PERMISSIONS animated notification and it never loads

TagsNo tags attached.
Bug heat12
Complete LimeSurvey version number (& build)7.0.7+260729
I will donate to the project if issue is resolvedNo
Story point estimate0
BrowserChrome, Edge, Firefox
Database type & versionmysql 3.10.3
Server OS (if known)
Webserver software & version (if known)
PHP Version8.5.8

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Activities

c_schmitz

c_schmitz

2026-08-05 10:09

administrator   ~85338

This is not a bug, but a problem of the webserver configuration.
What webserver software are you using? Apache, nginx, or something else?

frankro14

frankro14

2026-08-05 14:51

reporter   ~85348

Hi! It's also happpening to me, our Limesurvey is on an URL with the same pattern: www.site.com/limesurvey/index.php/admin/authentication/sa/login

I think it's indeed a bug, as reported @cheeseburger, for the following reasons:

  1. The infinite loop in the "Checking permissions" page that appears in only some surveys, only happens in the new editor (released in Limesurvey 7), the classic editor works normally with no issues
  2. In config file, baseURL is set to '/limesurvey'
  3. In config fiile, publicURL is set to 'www.site.com/limesurvey'
  4. We have another survey sites in Limesurvey 6.17.13, with the same config, no issues
  5. We have used Liimesurvey from years ago, never had a problem with webserver configuration

Because of that issue (and some others), we're still sticking in version 6.x

I think this same issue is reported on https://bugs.limesurvey.org/view.php?id=20541

Now, if there is some step that I'm missing and was set in version 7.x, I would be very appreciated if you let me know.

Editor selection popup.png (72,452 bytes)   
Editor selection popup.png (72,452 bytes)   
Checking permissions.png (13,149 bytes)   
Checking permissions.png (13,149 bytes)   
c_schmitz

c_schmitz

2026-08-05 16:32

administrator   ~85365

Last edited: 2026-08-05 16:34

@frankro14 LimeSurvey 7 requires that proper rewrite rules can be used or are set by the webserver configuration. This is not a bug in LimeSurvey.
Same question: What webserver software are you using? Apache, nginx, or something else?

cheeseburger

cheeseburger

2026-08-05 18:38

reporter   ~85367

Hi we are using Apache. We found the multi-step configuration change in the docs and applied it. It did allows us to access the surveys we could not previously access however some current challenges include:

  • although we used the same method for multiple servers running LS v7, the behavior for how we edit surveys is different for each
  • we applied the rewrite steps and changed GET to PATH and this allowed us to access the "CHECKING PERMISSIONS" related surveys but only allows us to use the new editor and the option to use the old is no longer possible
  • for some reason some of our servers allow us to access ALL of our surveys using the old editor and others do not
  • for the servers that do not allow us to 100% use the old editor, for some unknown reason forces the new editor on SOME of our surveys and on others, it allows us to use the old editor
  • the changing behaviors and inability for any of our programmers to find a consistent logic or pattern feels like a bug
    Thank you for your time to respond and to inquire with more questions. Appreciate it.
frankro14

frankro14

2026-08-05 19:38

reporter   ~85369

@c_schmitz in my case, I'm using Apache

Issue History

Date Modified Username Field Change
2026-08-04 17:57 cheeseburger New Issue
2026-08-05 10:09 c_schmitz Note Added: 85338
2026-08-05 10:09 c_schmitz Bug heat 0 => 2
2026-08-05 10:12 tibor.pacalat Bug heat 2 => 4
2026-08-05 14:51 frankro14 Note Added: 85348
2026-08-05 14:51 frankro14 File Added: Editor selection popup.png
2026-08-05 14:51 frankro14 File Added: Checking permissions.png
2026-08-05 14:51 frankro14 Bug heat 4 => 6
2026-08-05 14:54 guest Bug heat 6 => 12
2026-08-05 16:31 c_schmitz Bug heat 12 => 10
2026-08-05 16:32 c_schmitz Note Added: 85365
2026-08-05 16:33 c_schmitz Note Edited: 85365
2026-08-05 16:34 c_schmitz Note Edited: 85365
2026-08-05 18:38 cheeseburger Note Added: 85367
2026-08-05 18:38 cheeseburger Bug heat 10 => 12
2026-08-05 19:38 frankro14 Note Added: 85369