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This bug affects 1 person(s).
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IDProjectCategoryView StatusDate SubmittedLast Update
19848Bug reportsTheme editorpublic2024-11-21 22:062024-12-23 16:59
ReporterMazi Assigned ToAhmed Azeem  
PrioritynoneSeverityblock 
Status assignedResolutionopen 
Product Version6.6.x 
Summary19848: Array questions get split up on iPad 7 though the screen size is large
Description

The iPad 7 has a resolution of 2160-by-1620-pixel at 264 pixel per inch (ppi) (see https://support.apple.com/en-us/111911). That is pretty large. Still, array questions get split up in protrait as well as landscape mode using shipped vanilla theme and latest 6.x version.

This issue is difficult to reproduce with a common desktop browser. But it was reported by two different customers and I was able to reproduce it on my daughter's school iPad as well, see screenshot.

Test link: https://ls6temp.my-survey.host/index.php/928663?newtest=Y&lang=en

Steps To Reproduce

Steps to reproduce

(Replace this text with detailed step-by-step instructions on how to reproduce the issue)

Expected result

(Write here what you expected to happen)

Actual result

(Write here what happened instead)

TagsNo tags attached.
Attached Files
image.png (180,792 bytes)
IMG_0923.jpg (177,233 bytes)
limesurvey_survey_928663_ipad_7_array_issue.lss (25,068 bytes)    
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    <surveyls_language><![CDATA[en]]></surveyls_language>
    <surveyls_title><![CDATA[Array iPad Test Survey]]></surveyls_title>
    <surveyls_description/>
    <surveyls_welcometext/>
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    <surveyls_email_invite><![CDATA[Dear {FIRSTNAME},<br />
<br />
You have been invited to participate in a survey.<br />
<br />
The survey is titled:<br />
"{SURVEYNAME}"<br />
<br />
"{SURVEYDESCRIPTION}"<br />
<br />
To participate, please click on the link below.<br />
<br />
Sincerely,<br />
<br />
{ADMINNAME} ({ADMINEMAIL})<br />
<br />
----------------------------------------------<br />
Click here to do the survey:<br />
{SURVEYURL}<br />
<br />
If you do not want to participate in this survey and don't want to receive any more invitations please click the following link:<br />
{OPTOUTURL}<br />
<br />
If you are blocklisted but want to participate in this survey and want to receive invitations please click the following link:<br />
{OPTINURL}]]></surveyls_email_invite>
    <surveyls_email_remind_subj><![CDATA[Reminder to participate in a survey]]></surveyls_email_remind_subj>
    <surveyls_email_remind><![CDATA[Dear {FIRSTNAME},<br />
<br />
Recently we invited you to participate in a survey.<br />
<br />
We note that you have not yet completed the survey, and wish to remind you that the survey is still available should you wish to take part.<br />
<br />
The survey is titled:<br />
"{SURVEYNAME}"<br />
<br />
"{SURVEYDESCRIPTION}"<br />
<br />
To participate, please click on the link below.<br />
<br />
Sincerely,<br />
<br />
{ADMINNAME} ({ADMINEMAIL})<br />
<br />
----------------------------------------------<br />
Click here to do the survey:<br />
{SURVEYURL}<br />
<br />
If you do not want to participate in this survey and don't want to receive any more invitations please click the following link:<br />
{OPTOUTURL}]]></surveyls_email_remind>
    <surveyls_email_register_subj><![CDATA[Survey registration confirmation]]></surveyls_email_register_subj>
    <surveyls_email_register><![CDATA[Dear {FIRSTNAME},<br />
<br />
You, or someone using your email address, have registered to participate in an online survey titled {SURVEYNAME}.<br />
<br />
To complete this survey, click on the following URL:<br />
<br />
{SURVEYURL}<br />
<br />
If you have any questions about this survey, or if you did not register to participate and believe this email is in error, please contact {ADMINNAME} at {ADMINEMAIL}.]]></surveyls_email_register>
    <surveyls_email_confirm_subj><![CDATA[Confirmation of your participation in our survey]]></surveyls_email_confirm_subj>
    <surveyls_email_confirm><![CDATA[Dear {FIRSTNAME},<br />
<br />
This email is to confirm that you have completed the survey titled {SURVEYNAME} and your response has been saved. Thank you for participating.<br />
<br />
If you have any further questions about this email, please contact {ADMINNAME} on {ADMINEMAIL}.<br />
<br />
Sincerely,<br />
<br />
{ADMINNAME}]]></surveyls_email_confirm>
    <surveyls_dateformat><![CDATA[9]]></surveyls_dateformat>
    <email_admin_notification_subj><![CDATA[Response submission for survey {SURVEYNAME}]]></email_admin_notification_subj>
    <email_admin_notification><![CDATA[Hello,<br />
<br />
A new response was submitted for your survey '{SURVEYNAME}'.<br />
<br />
Click the following link to see the individual response:<br />
{VIEWRESPONSEURL}<br />
<br />
Click the following link to edit the individual response:<br />
{EDITRESPONSEURL}<br />
<br />
View statistics by clicking here:<br />
{STATISTICSURL}]]></email_admin_notification>
    <email_admin_responses_subj><![CDATA[Response submission for survey {SURVEYNAME} with results]]></email_admin_responses_subj>
    <email_admin_responses><![CDATA[Hello,<br />
<br />
A new response was submitted for your survey '{SURVEYNAME}'.<br />
<br />
Click the following link to see the individual response:<br />
{VIEWRESPONSEURL}<br />
<br />
Click the following link to edit the individual response:<br />
{EDITRESPONSEURL}<br />
<br />
View statistics by clicking here:<br />
{STATISTICSURL}<br />
<br />
<br />
The following answers were given by the participant:<br />
{ANSWERTABLE}]]></email_admin_responses>
    <surveyls_numberformat><![CDATA[0]]></surveyls_numberformat>
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  </rows>
 </surveys_languagesettings>
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   <sid>928663</sid>
   <template_name>fruity_twentythree</template_name>
   <config>
    <options>inherit</options>
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  </theme>
  <theme>
   <sid>928663</sid>
   <template_name>vanilla</template_name>
   <config>
    <options>inherit</options>
   </config>
  </theme>
 </themes>
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  <theme>
   <sid>928663</sid>
   <template_name>fruity_twentythree</template_name>
   <config>
    <options>
     <ajaxmode>off</ajaxmode>
     <animatebody>off</animatebody>
     <fixnumauto>enable</fixnumauto>
     <brandlogo>on</brandlogo>
     <container>on</container>
     <hideprivacyinfo>off</hideprivacyinfo>
     <brandlogofile>image::theme::files/logo.png</brandlogofile>
     <font>noto</font>
     <showpopups>1</showpopups>
     <showclearall>off</showclearall>
     <questionhelptextposition>top</questionhelptextposition>
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  <theme>
   <sid>928663</sid>
   <template_name>vanilla</template_name>
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     <fixnumauto>enable</fixnumauto>
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</document>
limesurvey_survey_928663_ipad_7_array_issue.lss (25,068 bytes)   
Bug heat8
Complete LimeSurvey version number (& build)6.8.1
I will donate to the project if issue is resolvedNo
BrowseriPad 7 (probably Safari)
Database type & versionMySQL 5
Server OS (if known)Ubuntu 20
Webserver software & version (if known)Apache 2.0
PHP Version8.3

Users monitoring this issue

There are no users monitoring this issue.

Activities

OMdev

OMdev

2024-11-22 08:35

reporter   ~81493

Yes, we are able to reproduce this issue on an iPad.

1.jpg (179,944 bytes)
Mazi

Mazi

2024-11-22 09:53

updater   ~81494

@tibor.pacalat, can you please assign this one? Best to someone with an iPad 7 at hand if possible?!
tibor.pacalat

tibor.pacalat

2024-11-25 18:27

administrator   ~81506

@gabrieljenik @DenisChenu, do you have an iPad by any chance? When I tested on chrome via dev tools, I can see everything fine in landscape mode.
DenisChenu

DenisChenu

2024-11-25 18:31

developer   ~81507

No :(
Mazi

Mazi

2024-11-26 12:43

updater   ~81514

@tibor.pacalat: This can not be reproduced using DEV tools. It also seems to be related to the different displays (retina) used. The display dimensions are different to the viewport details, see https://experienceleague.adobe.com/en/docs/target/using/experiences/vec/mobile-viewports and https://viewportsizer.com/devices/.
tibor.pacalat

tibor.pacalat

2024-12-23 16:59

administrator   ~81722

@Ahmeed Azeem I don't know if this needs to work for all the themes, I would say yes (look at the Fruity23 in screenshot). I tested vanilla and it works well now with your fix. @Mazi what do you think?

Screenshot 2024-12-23 at 16.56.31.png (441,160 bytes)

Issue History

Date Modified Username Field Change
2024-11-21 22:06 Mazi New Issue
2024-11-21 22:06 Mazi File Added: image.png
2024-11-21 22:06 Mazi File Added: IMG_0923.jpg
2024-11-21 22:06 Mazi File Added: limesurvey_survey_928663_ipad_7_array_issue.lss
2024-11-22 08:35 OMdev Note Added: 81493
2024-11-22 08:35 OMdev File Added: 1.jpg
2024-11-22 08:35 OMdev Bug heat 0 => 2
2024-11-22 09:53 Mazi Note Added: 81494
2024-11-22 09:53 Mazi Bug heat 2 => 4
2024-11-25 18:27 tibor.pacalat Note Added: 81506
2024-11-25 18:27 tibor.pacalat Bug heat 4 => 6
2024-11-25 18:31 DenisChenu Note Added: 81507
2024-11-25 18:31 DenisChenu Bug heat 6 => 8
2024-11-26 12:43 Mazi Note Added: 81514
2024-11-26 13:54 gabrieljenik Assigned To => gabrieljenik
2024-11-26 13:54 gabrieljenik Status new => assigned
2024-11-26 13:54 gabrieljenik Assigned To gabrieljenik =>
2024-12-13 15:44 tibor.pacalat Assigned To => Ahmed Azeem
2024-12-23 16:59 tibor.pacalat Note Added: 81722
2024-12-23 16:59 tibor.pacalat File Added: Screenshot 2024-12-23 at 16.56.31.png