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This bug affects 1 person(s).
IDProjectCategoryView StatusLast Update
19410Bug reportsFile managerpublic2024-02-13 16:36
Reportertibor.pacalat Assigned To 
Status newResolutionopen 
Product Version6.4.x 
Summary19410: Resources page is sometimes not loading
  1. Environment
    a) Live, chrome, same network as the day before, when it was working
  2. Go to Survey > Settings > Resources
    a) Sometime page freezes with initial call
    b) Sometime when choosing image folder
    c) Sometimes when reloading the page
  3. Probably caused by some images that are not loading, but unclear why they are not loading sometimes.
Steps To Reproduce

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Expected result

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Actual result

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TagsNo tags attached.
Attached Files
Bug heat6
Complete LimeSurvey version number (& build)6.4.5+240205
I will donate to the project if issue is resolvedNo
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Server OS (if known)
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2024-02-12 11:11

administrator   ~79449

@gabrieljenik @DenisChenu who can take this one?



2024-02-12 13:36

manager   ~79450

Hi Tibor,

We probably need more data about the situation where is not loading.
Ex: Does this happen on local installations ot Community Versions?

In the cloud logs, is there anyhting related to those images?
Any error on the console?



2024-02-12 14:31

administrator   ~79452

It happend on a cloud instance as you can see from the screenshots. I couldn't reproduce this, but Patrick confirmed that this is happening.
Someone needs to research why this could happen, is it maybe format of images or something else.



2024-02-12 15:19

manager   ~79457

I would suggest to have this reviewed by some with access to the cloud logs, as a starting point



2024-02-13 16:07

developer   ~79475

I would suggest to have this reviewed by some with access to the cloud logs, as a starting point


It's really the situation i use server log, manually add Yii::log , or tracevar etc …

Issue History

Date Modified Username Field Change
2024-02-12 11:11 tibor.pacalat New Issue
2024-02-12 11:11 tibor.pacalat File Added: Screenshot 2024-02-09 at 12.06.07.png
2024-02-12 11:11 tibor.pacalat File Added: Screenshot 2024-02-09 at 12.06.14.png
2024-02-12 11:11 tibor.pacalat File Added: Screenshot_2024-02-09_at_12_04_46.png
2024-02-12 11:11 tibor.pacalat Note Added: 79449
2024-02-12 11:11 tibor.pacalat Bug heat 0 => 2
2024-02-12 13:36 gabrieljenik Note Added: 79450
2024-02-12 13:36 gabrieljenik Bug heat 2 => 4
2024-02-12 14:31 tibor.pacalat Note Added: 79452
2024-02-12 15:19 gabrieljenik Note Added: 79457
2024-02-13 16:07 DenisChenu Note Added: 79475
2024-02-13 16:07 DenisChenu Bug heat 4 => 6