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This bug affects 1 person(s).
 4
IDProjectCategoryView StatusDate SubmittedLast Update
19070Bug reportsSurvey editingpublic2023-09-04 15:102023-10-30 23:23
Reportersamarta Assigned Toollehar  
PrioritynoneSeverityblock 
Status assignedResolutionreopened 
Product Version6.2.x 
Summary19070: HTML editor is not shown
Description

After upgrading to 6.2.6+230904 the HTML editor is not showing

Steps To Reproduce

Steps to reproduce

  • edit a question, any text element

Expected result

The html editor is shown

Actual result

The html editor is not shown. Only raw html

TagsNo tags attached.
Bug heat4
Complete LimeSurvey version number (& build)6.3.2+231031
I will donate to the project if issue is resolvedNo
BrowserSafari/Chrome/Firefox
Database type & versionmysql Ver 8.0.17
Server OS (if known)
Webserver software & version (if known)Apache/2.4.37
PHP Version 7.4.21

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Activities

ollehar

ollehar

2023-09-04 15:14

administrator   ~76869

Can you please click F12 in the browser and give us a screenshot of any errors shown in the JavaScript console? Thank you.
samarta

samarta

2023-09-04 15:20

reporter   ~76870

ls_04_09_2023.jpg (1,211,500 bytes)
ollehar

ollehar

2023-09-04 15:21

administrator   ~76871

Thanks! Which version did you update from?
samarta

samarta

2023-09-04 15:27

reporter   ~76872

6.2.5 (last week update)

I send you another screenshot from Safari

ls_04_09_2023_01.jpg (704,434 bytes)
ollehar

ollehar

2023-09-04 15:28

administrator   ~76873

Does it work again after a page reload?
samarta

samarta

2023-09-04 15:29

reporter   ~76874

No.

Tried in several browsers.

Asked one of my users to try and the result is the same: html editor is not showing.
ollehar

ollehar

2023-09-04 15:32

administrator   ~76875

Clear browser cache? Or clear LS assets? Looks like you have ckeditor not found, so either missing file or something else. How did you update?
samarta

samarta

2023-09-04 15:33

reporter   ~76876

I have restarted apache on the servers (2 servers I have with LS).

Tried to switch the HTML mode edition in the general configuration settings, and back again to embed mode. No result
samarta

samarta

2023-09-04 15:34

reporter   ~76877

I updated with ComfortUpdate

Clear browser cache? -- Yes

Or clear LS assets? -- Not Yet. How do I do that?
ollehar

ollehar

2023-09-04 15:34

administrator   ~76878

Do you have this file?

assets/packages/ckeditor/ckeditor.js
ollehar

ollehar

2023-09-04 15:35

administrator   ~76879

Or clear LS assets? -- Not Yet. How do I do that?

Should be a button in global settings to do this.
samarta

samarta

2023-09-04 16:44

reporter   ~76880

Do you have this file?
assets/packages/ckeditor/ckeditor.js

Yes, I have
[root@ls ckeditor]# ls -al /var/www/html/limesurvey/assets/packages/ckeditor/ckeditor.js
-rwxrwx--- 1 apache apache 1007863 Aug 28 15:20 /var/www/html/limesurvey/assets/packages/ckeditor/ckeditor.js

Or clear LS assets? -- Not Yet. How do I do that?
Should be a button in global settings to do this.

Clearing the assets resolved the issue.

Thank you very much,

João
samarta

samarta

2023-10-30 17:14

reporter   ~78149

Hi,

Some problem once again:

HTML editor is not shown

I have cleared the LS assets but this time it did not worked.

-- João
samarta

samarta

2023-10-30 17:14

reporter   ~78150

after upgrading to version:
LimeSurvey Community Edition Versão 6.3.2+231031
samarta

samarta

2023-10-30 17:16

reporter   ~78151

Hi,

Some problem once again:

HTML editor is not shown

I have cleared the LS assets but this time it did not worked.

-- João

LimeSurvey Community Edition Versão 6.3.2+231031
samarta

samarta

2023-10-30 23:23

reporter   ~78159

Hi,

I managed to solve the problem. As this is a production system, I didn't want to cause any service interruptions. So at the end of the day I rebooted the system and everything was resolved.
I'm sorry to have bothered you.

Thank you

-- João

Issue History

Date Modified Username Field Change
2023-09-04 15:10 samarta New Issue
2023-09-04 15:14 ollehar Assigned To => ollehar
2023-09-04 15:14 ollehar Status new => feedback
2023-09-04 15:14 ollehar Note Added: 76869
2023-09-04 15:14 ollehar Bug heat 0 => 2
2023-09-04 15:20 samarta Note Added: 76870
2023-09-04 15:20 samarta File Added: ls_04_09_2023.jpg
2023-09-04 15:20 samarta Bug heat 2 => 4
2023-09-04 15:20 samarta Status feedback => assigned
2023-09-04 15:21 ollehar Note Added: 76871
2023-09-04 15:27 samarta Note Added: 76872
2023-09-04 15:27 samarta File Added: ls_04_09_2023_01.jpg
2023-09-04 15:28 ollehar Note Added: 76873
2023-09-04 15:29 samarta Note Added: 76874
2023-09-04 15:32 ollehar Note Added: 76875
2023-09-04 15:33 samarta Note Added: 76876
2023-09-04 15:34 samarta Note Added: 76877
2023-09-04 15:34 ollehar Note Added: 76878
2023-09-04 15:35 ollehar Note Added: 76879
2023-09-04 16:44 samarta Note Added: 76880
2023-09-05 10:54 ollehar Status assigned => closed
2023-09-05 10:54 ollehar Resolution open => no change required
2023-10-30 17:14 samarta Note Added: 78149
2023-10-30 17:14 samarta Note Added: 78150
2023-10-30 17:16 samarta Status closed => feedback
2023-10-30 17:16 samarta Resolution no change required => reopened
2023-10-30 17:16 samarta Complete LimeSurvey version number (& build) 6.2.6+230904 => 6.3.2+231031
2023-10-30 17:16 samarta Note Added: 78151
2023-10-30 23:23 samarta Note Added: 78159
2023-10-30 23:23 samarta Status feedback => assigned