View Issue Details
ID | Project | Category | View Status | Date Submitted | Last Update |
---|---|---|---|---|---|
17668 | Bug reports | Accessibility | public | 2021-10-19 12:52 | 2023-08-24 07:18 |
Reporter | sdsAdm1n | Assigned To | ollehar | ||
Priority | none | Severity | crash | ||
Status | closed | Resolution | no change required | ||
Product Version | 5.x | ||||
Summary | 17668: We are sorry but your session has expired | ||||
Description | Above message is showing for some participants after click to access a token-based survey. | ||||
Steps To Reproduce | Steps to reproduceRandomly happening for some surveys and for some participants. Expected resultDisplaying the survey form Actual resultAttached error message | ||||
Tags | No tags attached. | ||||
Attached Files | |||||
Bug heat | 14 | ||||
Complete LimeSurvey version number (& build) | Version 5.0.5+210621 | ||||
I will donate to the project if issue is resolved | No | ||||
Browser | Chrome | ||||
Database type & version | MS SQL Server 2016 | ||||
Server OS (if known) | Win Server 2019 | ||||
Webserver software & version (if known) | IIS 10 | ||||
PHP Version | 7.4 | ||||
Same error appears for us randomly in all browsers: Chrome, firefox & edge. |
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What are you session settings in PHP on the server? How many session files are used at once? |
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You could increase the gc_lifetime to something higher than 24 minutes (1440 seconds). Some more info: https://stackoverflow.com/questions/36604382/session-expired https://manual.limesurvey.org/Troubleshooting/en#Error_.22Session_has_expired.22 |
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See links posted. |
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Another possibility is that another application on the same webspace is shortening the session timeout. Anyway, this is not a bug of LimeSurvey but a web server configuration issue, and should be discussed int the forums, instead. |
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Is the session time out issue also there in the version no. 3.26.5 |
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Date Modified | Username | Field | Change |
---|---|---|---|
2021-10-19 12:52 | sdsAdm1n | New Issue | |
2021-10-19 12:52 | sdsAdm1n | File Added: session timeout.png | |
2021-10-20 07:27 | medhat | Issue Monitored: medhat | |
2021-10-20 07:27 | medhat | Bug heat | 0 => 2 |
2021-10-20 07:29 | medhat | Note Added: 66875 | |
2021-10-20 07:29 | medhat | Bug heat | 2 => 4 |
2021-10-20 10:44 | ollehar | Note Added: 66877 | |
2021-10-20 10:44 | ollehar | Bug heat | 4 => 6 |
2021-10-20 13:21 | ollehar | Assigned To | => ollehar |
2021-10-20 13:21 | ollehar | Status | new => feedback |
2021-10-21 16:45 | sdsAdm1n | Bug heat | 6 => 8 |
2021-10-21 16:45 | sdsAdm1n | Status | feedback => assigned |
2021-10-25 16:47 | DenisChenu | Issue Monitored: DenisChenu | |
2021-10-25 16:47 | DenisChenu | Bug heat | 8 => 10 |
2021-11-17 13:05 | ollehar | Note Added: 67399 | |
2021-11-17 13:08 | ollehar | Note Edited: 67399 | |
2021-11-17 13:19 | ollehar | Note Edited: 67399 | |
2021-11-17 13:20 | ollehar | Status | assigned => feedback |
2021-11-17 13:20 | ollehar | Note Added: 67400 | |
2021-11-17 14:10 | c_schmitz | Status | feedback => closed |
2021-11-17 14:10 | c_schmitz | Resolution | open => no change required |
2021-11-17 14:10 | c_schmitz | Note Added: 67402 | |
2021-11-17 14:10 | c_schmitz | Bug heat | 10 => 12 |
2023-08-24 07:18 | sachin.yadav | Note Added: 76691 | |
2023-08-24 07:18 | sachin.yadav | Bug heat | 12 => 14 |