View Issue Details
ID | Project | Category | View Status | Date Submitted | Last Update |
---|---|---|---|---|---|
17284 | Bug reports | Plugins | public | 2021-05-04 16:32 | 2021-05-28 15:23 |
Reporter | ChristianJeske | Assigned To | ollehar | ||
Priority | none | Severity | crash | ||
Status | closed | Resolution | no change required | ||
Product Version | 4.5.x | ||||
Summary | 17284: Can't open plugin manager | ||||
Description | If I try to open the plugin manager I get this screen: 500: Interner Serverfehler Ein interner Fehler ist aufgetreten, während der Webserver Ihre Anfrage bearbeitet hat. Bitte kontaktieren Sie Administrator, um dieses Problem zu melden. I have: LimeSurvey I use a Maria-DB Version 10.4. On the server if I look into the lime survey folder I find under application/core/plugins/AuditLog So to me it looks like the files are there. But for whatever reason it does not find them. | ||||
Steps To Reproduce | click on configuration -> plugin manager | ||||
Tags | No tags attached. | ||||
Bug heat | 4 | ||||
Complete LimeSurvey version number (& build) | LimeSurvey Version 4.6.0+210504 | ||||
I will donate to the project if issue is resolved | No | ||||
Browser | Firefox current version | ||||
Database type & version | Maria DB 10.4 | ||||
Server OS (if known) | No clue | ||||
Webserver software & version (if known) | No clue | ||||
PHP Version | 7.3.6 (I guess I could upgrade to 7.4.0 if that helps) | ||||
Can you enable debug = 2 in application/config/config.php and try again, please? Paste the complete error message here. |
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38 // 'connectionID' => 'db', Well, it does not look like it work? There is more below about a stack trace:
151 $this->config = array_merge($this->config, $securityConfig); 89 127 to the constructor of the application class. 7 require_once APPPATH . 'core/LSYii_Application' . EXT; |
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ah and I tried with 50 config=>array( enabled and with the ' in front of it (like it was before) |
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Sorry, the pasted error message is not very clear to me. Can you do a screenshot instead? |
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Here is the images |
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Thank you. Did you update from a previous version of LS, or is this a fresh install? |
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It is an old install (2.x) with about 60 or so questionaires. When I updated it to version 4.x I followed this: Delete all the old files/folders except for:
I did afterwards the one month of comfort update, followed by manual updates, always following that guideline, backup DB, delete whole folder except for those files/folders, copy the new version in with ftp software |
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Your best bet is probably to add the file manually from Github: https://github.com/LimeSurvey/LimeSurvey/blob/master/application/core/plugins/AuditLog/config.xml |
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I tried to change the config from the AudiotLog, no change. I looked into the xml that generates the error:
I have PHP <8 (7.3.6). I could update PHP to 7.4 could that solve it? |
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PHP version shouldn't matter, no. Strange. Can you list the files in the AuditLog folder? |
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This one? |
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Updated to 5.0.0 (build 210526): Error still there. I did again a clean install, onlything I kept is the config.php the security.php and ofc my database. All the rest is from the latest .zip |
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Very strange. Can you change this line
to
And then try again. Copy-paste the error message here. This will show exactly where the system was looking for the file. |
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Does nothing? Did I miss a space or something? |
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No, it works. In the error message you now have the exact file location expected by the system to find config.xml. So, move config.xml there. :) |
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Thank you so much. I don't know why it wants the plugins in this folder and not the other folder. But after copy/paste it works now! |
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You probably had an old installation? We've been moving old plugins to new locations. This explains the issue, at last. :) |
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Yes, I took over an old installation of version 1.9 with a lot of old questioneires and a really old template. |
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OK, that makes sense. Closing this for now. |
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Date Modified | Username | Field | Change |
---|---|---|---|
2021-05-04 16:32 | ChristianJeske | New Issue | |
2021-05-04 17:17 | ollehar | Assigned To | => ollehar |
2021-05-04 17:17 | ollehar | Status | new => feedback |
2021-05-04 17:17 | ollehar | Note Added: 64225 | |
2021-05-04 17:18 | ollehar | Severity | partial_block => crash |
2021-05-05 09:19 | ChristianJeske | Note Added: 64245 | |
2021-05-05 09:19 | ChristianJeske | Status | feedback => assigned |
2021-05-05 09:31 | ChristianJeske | Note Added: 64246 | |
2021-05-05 12:12 | ollehar | Note Added: 64250 | |
2021-05-05 12:12 | ollehar | Status | assigned => feedback |
2021-05-06 09:38 | ChristianJeske | Note Added: 64254 | |
2021-05-06 09:38 | ChristianJeske | File Added: long error.png | |
2021-05-06 09:38 | ChristianJeske | File Added: error.png | |
2021-05-06 09:38 | ChristianJeske | File Added: Screenshot of Settings.png | |
2021-05-06 09:38 | ChristianJeske | Status | feedback => assigned |
2021-05-06 10:26 | ollehar | Note Added: 64257 | |
2021-05-07 10:48 | ChristianJeske | Note Added: 64281 | |
2021-05-07 18:25 | ollehar | Note Added: 64292 | |
2021-05-09 10:58 | ollehar | Status | assigned => feedback |
2021-05-27 16:11 | ChristianJeske | Note Added: 64598 | |
2021-05-27 16:11 | ChristianJeske | Status | feedback => assigned |
2021-05-27 16:32 | ollehar | Note Added: 64600 | |
2021-05-28 08:23 | ChristianJeske | Note Added: 64610 | |
2021-05-28 08:23 | ChristianJeske | File Added: assets.png | |
2021-05-28 08:47 | ChristianJeske | Note Added: 64611 | |
2021-05-28 12:26 | ollehar | Note Added: 64624 | |
2021-05-28 12:26 | ollehar | Status | assigned => feedback |
2021-05-28 14:21 | ChristianJeske | Note Added: 64634 | |
2021-05-28 14:21 | ChristianJeske | File Added: looks the same.png | |
2021-05-28 14:21 | ChristianJeske | Status | feedback => assigned |
2021-05-28 14:27 | ollehar | Note Added: 64635 | |
2021-05-28 14:58 | ChristianJeske | Note Added: 64645 | |
2021-05-28 14:58 | ChristianJeske | File Added: 2021_05_28_14_57_12_Arcim_Umfrage.png | |
2021-05-28 15:03 | ollehar | Note Added: 64646 | |
2021-05-28 15:06 | ChristianJeske | Note Added: 64647 | |
2021-05-28 15:23 | ollehar | Note Added: 64648 | |
2021-05-28 15:23 | ollehar | Status | assigned => closed |
2021-05-28 15:23 | ollehar | Resolution | open => no change required |