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IDProjectCategoryView StatusLast Update
16684Bug reportsSurvey takingpublic2020-09-22 10:37
ReporterSiem Assigned To 
PrioritynoneSeverityminor 
Status newResolutionopen 
Product Version3.23.3 
Summary16684: expiration error after last question page - while limesurvey is calculating hidden questions
Description

When a candidate finishes the survey, the score is calculated with hidden equation questions after the last question.

This takes some time, since there are a number of hidden questions and a lot of calculations taking place.

Often - but not always they get the following error (in Dutch):

"TOT ONZE SPIJT IS UW SESSIE VERLOPEN.
Of u bent te lang inactief geweest, of u heeft cookies geweigerd in uw browser, of er waren problemen met uw verbinding.
For further information please contact:
xxx@xxx.xx"

All the information is received correctly, but candidates think the survey went wrong. It happens on different computers and with different browsers.

There are different surveys where this problem occurs, all having hidden score calculating questions at the end. I believe LimeSurvey 2.xx did not have this issue.

Steps To Reproduce

(1) Make sure the fruity template is selected.
(2) Make the survey, at the last question (question 30) press "next" (or volgende).
(3) While the browser is waiting for a response, press "next" again - this seems to trigger the bug more easily.

We are not 100% sure step (1) and (3) are necessary to trigger the problem. At one point I hid the "next" button after it was pressed in order to avoid this problem (and that did not help).

Additional Information

We would be happy to donate, if that would help solve this problem

TagsNo tags attached.
Complete LimeSurvey version number (& build)Version 3.23.3+200909
I will donate to the project if issue is resolvedYes
Browser
Database & DB-VersionMySQL 5.6.48
Server OS (if known)
Webserver software & version (if known)Apache/2.4.25 (Debian)
PHP Version7.0.33-0+deb9u9

Activities

Siem

Siem

2020-09-22 10:37

reporter  

Issue History

Date Modified Username Field Change
2020-09-22 10:37 Siem New Issue
2020-09-22 10:37 Siem File Added: limesurvey_survey_145317.lss