View Issue Details

IDProjectCategoryView StatusLast Update
16546Bug reportsOtherpublic2020-09-25 15:13
Reportercdorin Assigned Tocdorin  
PrioritynoneSeverityminor 
Status closedResolutionno change required 
Product Version3.22.28 
Summary16546: Chinese characters not correctly displayed in Statistics (PDF)
Description

Check the attached .lsa and export the statistics as PDF

Characters displayed incorrectly in the title, graph, as well as when showing the subquestions/answer options.

To be checked in LS4 as well

TagsNo tags attached.
Complete LimeSurvey version number (& build)irrelevant
I will donate to the project if issue is resolvedNo
Browser
Database & DB-Versionirrelevant
Server OS (if known)
Webserver software & version (if known)
PHP Versionirrelevant

Activities

cdorin

cdorin

2020-07-29 23:41

manager   ~59182

gabrieljenik

gabrieljenik

2020-08-05 17:18

developer   ~59330

Last edited: 2020-08-12 11:56

Issue is that instead of getting characters in the header, we get squares.

gabrieljenik

gabrieljenik

2020-08-05 19:06

developer   ~59332

Last edited: 2020-08-12 11:56

Seems the survey is english while the characters are in chinese.
The font used in the PDF doesn't support Chinese characters.
Alternatives:
1 - Turn survey language to chinese.
2 - Change default PDF font (the one english one I guess) to one that supports chinese characters

Why aren't they are not using chinese language?

cdorin

cdorin

2020-08-06 17:52

manager   ~59350

Last edited: 2020-08-12 11:56

Ok, so for everyone having this issue:
Check if the language you export to isn't different from the language used throughout the survey (e.g., there will be errors if base language is English, but language throughout survey is Chinese).

cdorin

cdorin

2020-08-06 17:52

manager   ~59351

Last edited: 2020-08-12 11:56

Ticket closed, thanks Gabriel for input

Issue History

Date Modified Username Field Change
2020-07-29 23:40 cdorin New Issue
2020-07-29 23:41 cdorin Note Added: 59182
2020-07-29 23:41 cdorin File Added: survey_archive_113334.lsa
2020-07-29 23:41 cdorin Status new => confirmed
2020-08-05 17:18 gabrieljenik Note Added: 59330
2020-08-05 19:06 gabrieljenik Note Added: 59332
2020-08-06 17:52 cdorin Note Added: 59350
2020-08-06 17:52 cdorin Assigned To => cdorin
2020-08-06 17:52 cdorin Status confirmed => closed
2020-08-06 17:52 cdorin Resolution open => no change required
2020-08-06 17:52 cdorin Note Added: 59351
2020-08-12 11:56 swendrich Status closed => resolved
2020-09-25 15:13 cdorin Status resolved => closed