View Issue Details
|ID||Project||Category||View Status||Date Submitted||Last Update|
|14921||Bug reports||[All Projects] Survey taking||public||2019-05-21 16:30||2019-08-14 12:36|
|Target Version||Fixed in Version||3.17.x|
|Summary||14921: Ranking question on mobile devices (problem with dragging/scrolling)|
I found an issue with the ranking question when I tested the survey on my iPhone (any browser). It will only let me drag and drop directly across (horizontally) from the "choices" to the "ranking". If I try to move it up or down, it scrolls the page. The same thing happens if I try to move answers in the "ranking" section up or down. So I'm unable to properly rank them. It is especially problematic if the answer options are long and you need the ability to scroll.
Also, the "ranking_advanced" option is actually impossible to answer on my iPhone. (I'm unsure if these problems also exist for Android, I don't have a device to test with).
Here is an example. I've also attached the survey. The first group has long answers. The second group has short answers. It happens with both versions that I'm using: 3.17.3+190429 and 2.6.7-lts Build 171212.
I'm new to 3.0, so I'm not sure if there's maybe just a setting or a template/theme adjustment that I need to make? But based on previous posts on this issue, it seems like a difficult one to solve. The issue is the same using 2.6lts (using a mobile-optimized template I purchased from LimeSurvey Template Shop).
|Steps To Reproduce|
Take survey on iPhone. It may also be an issue for mobile devices in general.
|Tags||No tags attached.|
|Complete LimeSurvey version number (& build)||3.17.3+190429|
|I will donate to the project if issue is resolved||No|
|Database & DB-Version||Unknown|
|Server OS (if known)||Unknown|
|Webserver software & version (if known)||Unknown|
limesurvey_survey_442798.lss (27,684 bytes)
ranking_Advanced causes me issues on my Android mobile (the same issues as described above).
However, I do not have any problem ranking the answer options from the standard question type.
@cdorin, can you please assign this to a dev to have a look? It looks like it affects quite a few users, see https://www.limesurvey.org/forum/design-issues/118457-ranking-question-on-mobile-devices-problem-with-dragging-scrolling
Tested with iphone emulator
|2019-05-21 16:30||maxersloan||New Issue|
|2019-05-21 16:30||maxersloan||File Added: limesurvey_survey_442798.lss|
|2019-05-21 22:31||jelo||Description Updated||View Revisions|
|2019-05-21 22:31||jelo||Additional Information Updated||View Revisions|
|2019-06-27 18:10||cdorin||Note Added: 52600|
|2019-08-14 09:04||Mazi||Note Added: 53173|
|2019-08-14 09:31||cdorin||Assigned To||=> markusfluer|
|2019-08-14 09:31||cdorin||Status||new => assigned|
|2019-08-14 12:36||markusfluer||Status||assigned => resolved|
|2019-08-14 12:36||markusfluer||Resolution||open => fixed|
|2019-08-14 12:36||markusfluer||Fixed in Version||=> 3.17.x|
|2019-08-14 12:36||markusfluer||Note Added: 53174|