View Issue Details
|ID||Project||Category||View Status||Date Submitted||Last Update|
|13966||Bug reports||[All Projects] Survey design||public||2018-08-15 19:13||2019-04-30 10:55|
|Target Version||Fixed in Version|
|Summary||13966: Slow admin interface, js runtime violations and error accessing assets|
Since the update from 2.73 to 3.x, our users have been complaining about slowness on the admin interface and also while taking surveys (sometimes timing out on them in the middle of taking some surveys). I'll concentrate on the admin interface part for this ticket, but I suspect the slowness while taking the surveys may be due to the same cause(s).
When clicking Edit on a question, the editing page takes no less than 7 seconds to load, and when it is rendered, the rich-text fields (Question and Help) don't show up until at least 15 seconds later. This didn't happened on version 2.73 when times to render were always under 5 seconds, for the same Limesurvey installation.
I have attached the console log file.
If additional information is needed, please let me know.
|Tags||No tags attached.|
|Complete LimeSurvey version number (& build)||3.14.2+180807|
|I will donate to the project if issue is resolved||No|
|Browser||Google Chrome Version 56.0.2924.87 (64-bit)|
|Database & DB-Version||mysql Ver 14.14 Distrib 5.5.60, for Linux (x86_64) using readline 5.1; Limesurvey dbversionnumber = 355|
|Server OS (if known)||CentOS 6.9|
|Webserver software & version (if known)||Apache/2.2.15 (Unix)|
|PHP Version||PHP 5.6.36|
log1534351607451.log (12,903 bytes)
please, update to latest version, a lot of improvements has been made to the js.
Thank you LouisGac! I'll update today and come back here after to write an update.
I updated to the most recent stable version (3.14.5+180815) and the problem persists. I made sure to clear the assets and browser caches as well. Browser console log attached.
log-20180816.log (12,988 bytes)
OK I have tested this, on a recent chrome canary install. It seems that there is a problem with ckeditor.
Any update about this issue?
This is still an problem in the most recent stable version (3.16.0+190225). Taking a long time for the Edit page to load, with an error logged in the browser console about not being able to get "balloonpanel.css" from /tmp/assets
In 3.17.1+190408 I still see the error with the missing balloonpanel.css:
In tmp/assets the skin bootstrapck is missing but in assets/packages/ckeditor/skins it exists.
|2018-08-15 19:13||gslines||New Issue|
|2018-08-15 19:13||gslines||File Added: log1534351607451.log|
|2018-08-16 10:14||LouisGac||Assigned To||=> markusfluer|
|2018-08-16 10:14||LouisGac||Status||new => assigned|
|2018-08-16 10:16||LouisGac||Note Added: 48790|
|2018-08-16 15:59||gslines||Note Added: 48800|
|2018-08-16 20:28||gslines||File Added: log-20180816.log|
|2018-08-16 20:28||gslines||Note Added: 48803|
|2018-08-17 10:13||markusfluer||Note Added: 48806|
|2019-03-12 21:15||gslines||Note Added: 50935|
|2019-04-30 10:55||kemweb||Note Added: 51697|