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This bug affects 1 person(s).
IDProjectCategoryView StatusLast Update
14007Bug reports_ Unknownpublic2018-08-29 14:53
Reporterjansch2015 Assigned ToLouisGac 
Status closedResolutionno change required 
Product Version3.13.x 
Summary14007: Bug in Mailing-Function when using SMTP

I have set up an SMTP-Account over Office365 in the Global Settings. It did not work. After debugging, I found out that Office365 refuses to send the mail because the user is not authorized to send from another "from"-address other than his own (obviously).
Based on the discussion here: for PHPMailer, the setting $mail->Sender should not be set by default.
After changeing the corresponding line at application / helpers / common_helper.php on line 2281 from
$mail->Sender = $senderemail;
$mail->Sender = $fromemail;
or completely removing it, everything worked as expected.
$senderemail contained my own email-address, $fromemail contains the address set in Global Settings.

For me, this change worked.
For you, I would advise that you check which way you want to have it solved.

TagsNo tags attached.
Bug heat2
Complete LimeSurvey version number (& build)3.14.6+180821
I will donate to the project if issue is resolvedNo
Database type & versionirrelevant
Server OS (if known)irrelevant
Webserver software & version (if known)irrelevant
PHP Version7.0


related to 10529 closedDenisChenu Unable to send email via office365 except with hard system 




2018-08-28 11:16

developer   ~48886

please, don't use another "from"-address than the office one.

Issue History

Date Modified Username Field Change
2018-08-24 22:50 jansch2015 New Issue
2018-08-28 11:16 LouisGac Assigned To => LouisGac
2018-08-28 11:16 LouisGac Status new => closed
2018-08-28 11:16 LouisGac Resolution open => no change required
2018-08-28 11:16 LouisGac Note Added: 48886
2018-08-29 14:53 DenisChenu Relationship added related to 10529