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IDProjectCategoryView StatusDate SubmittedLast Update
09552Bug reportsOtherpublic2015-03-05 13:482015-03-06 10:39
Reporterjholtzmann Assigned Toc_schmitz  
PriorityurgentSeveritypartial_block 
Status closedResolutionno change required 
Product Version2.05+ 
Summary09552: email attachement vanishing when saving mail templates
Description

when i attach a file to a email template for my survey, the size does not appear, and when i save the template, the line containing the file disappears.
when i send an invitation to test, the file is not attached to the email.

Steps To Reproduce

create a survey, modify the email template to attach a file you previously uploaded on the server.

Additional Information

Version 2.05+ Build 141229

TagsNo tags attached.
Attached Files
attachment_limesurvey.odt (37,101 bytes)
Bug heat6
Complete LimeSurvey version number (& build)141229
I will donate to the project if issue is resolvedNo
BrowserChrome 40.0 / Firefox 31.3.0 ESR / IE 10
Database type & version178
Server OS (if known)Ubuntu Server 14.04 LTS
Webserver software & version (if known)Apache2
PHP Version5.5.9-1
Git branch / Pull Request URL

Users monitoring this issue

jholtzmann

Activities

c_schmitz

c_schmitz

2015-03-06 09:43

administrator   ~31780

Mabye the file is too big? Can you try a small file?
jholtzmann

jholtzmann

2015-03-06 10:05

reporter   ~31784

it's the same problem with any file.
i uploaded a document including some screen captures with a 2 KB file.

We know that this issue has been fixed sice 2.05+ Build 140317.
we tried to monitor what happens when the save button is pressed with FF console, but we have no error or warning at all.
KCFinder finds its way to the file, but it seems that emailtemplates.php can't find it at the end.

We changed 'publicurl' in config.php to fit our installation. Do you think it's related ?

Thanks !
c_schmitz

c_schmitz

2015-03-06 10:06

administrator   ~31785

Yes, that could be a reason as I cannot reproduce the problem.
Why did you change publicurl?
jholtzmann

jholtzmann

2015-03-06 10:15

reporter   ~31787

because the server is in the DMZ.
participants from outside have to pass an apache reverse proxy to be able to access the surveys.
If we don't do that, the surveys can only be reached from internal network.
c_schmitz

c_schmitz

2015-03-06 10:38

administrator   ~31788

Can you revert the publicurl change for a moment and see if it works then?
c_schmitz

c_schmitz

2015-03-06 10:39

administrator   ~31789

Be sure to do it before you load the template form.
jholtzmann

jholtzmann

2015-03-06 10:39

reporter   ~31790

i tried to comment the publicurl line in config.php.
it works !

sorry, my mistake.
i didn't really understood how publicurl worked.

all good, the issue can be closed.

sorry again...
c_schmitz

c_schmitz

2015-03-06 10:39

administrator   ~31791

You are welcome.

Issue History

Date Modified Username Field Change
2015-03-05 13:48 jholtzmann New Issue
2015-03-06 08:08 jholtzmann Issue Monitored: jholtzmann
2015-03-06 09:43 c_schmitz Note Added: 31780
2015-03-06 09:57 jholtzmann File Added: attachment_limesurvey.odt
2015-03-06 10:05 jholtzmann Note Added: 31784
2015-03-06 10:06 c_schmitz Note Added: 31785
2015-03-06 10:15 jholtzmann Note Added: 31787
2015-03-06 10:38 c_schmitz Note Added: 31788
2015-03-06 10:39 c_schmitz Note Added: 31789
2015-03-06 10:39 jholtzmann Note Added: 31790
2015-03-06 10:39 c_schmitz Note Added: 31791
2015-03-06 10:39 c_schmitz Status new => closed
2015-03-06 10:39 c_schmitz Assigned To => c_schmitz
2015-03-06 10:39 c_schmitz Resolution open => no change required
2021-10-16 15:17 ritapas Bug heat 4 => 6