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 4
IDProjectCategoryView StatusLast Update
09412Bug reportsTheme editorpublic2014-12-17 12:43
Reporterkema Assigned Toc_schmitz  
PriorityhighSeveritypartial_block 
Status closedResolutionunable to reproduce 
Product Version2.05+ 
Summary09412: Email encoding
Description

When sending out welcome email scandinavian letters are replaced with ? regardless of emailcharset parameter in email.php
Confirmation mail as well as TOKEN:ATTRIBUTE in welcome header are however correctly encoded.

Steps To Reproduce

Create default survey in swedish, make survey access "closed", create tokens and send email.
(Email template and header should include the letters å, ä or ör)

Additional Information

At first I had very strange encoding that replaced å, ä and ö as well as the following x number of characters with a square.
After that I changed
$config['emailcharset'] = "UTF-8";
to iso-8859-1 with the result that only å, ä and ö was replaced with ?.
Changed back to
$config['emailcharset'] = "UTF-8";
(restarting after each change)
and now only å. ä and ö are replaced with ?
Database collation is verifyed as UTF-8

Above tests have been performed with Bitnami Windows installer.
Attached is a zip file with welcome mail, confirmation mail as wel as *.lss for my test survey.

TagsNo tags attached.
Attached Files
Email encoding.zip (12,497 bytes)
Bug heat4
Complete LimeSurvey version number (& build)141210
I will donate to the project if issue is resolvedYes
Browser
Database type & versionmysql 5.0.10
Server OS (if known)Windows 2008 R2 as well as Ubuntu 14.0.4
Webserver software & version (if known)Apache 2.4 20120211
PHP Version5.4.32
Git branch / Pull Request URL

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Activities

kema

kema

2014-12-16 11:49

reporter   ~31264

Forgot to mention that if the mail is sent to GMail it looks ok. But if sent to outlook.com or the companys exchange server it's as the mail attached

c_schmitz

c_schmitz

2014-12-17 12:43

administrator   ~31285

I am sorry but I cannot reproduce this. Most likely it is a issue with your email server not properly handling the encoding.

Issue History

Date Modified Username Field Change
2014-12-16 10:15 kema New Issue
2014-12-16 10:15 kema File Added: Email encoding.zip
2014-12-16 11:49 kema Note Added: 31264
2014-12-17 12:43 c_schmitz Note Added: 31285
2014-12-17 12:43 c_schmitz Status new => closed
2014-12-17 12:43 c_schmitz Assigned To => c_schmitz
2014-12-17 12:43 c_schmitz Resolution open => unable to reproduce
2015-12-11 14:40 c_schmitz Category Templates => Theme editor