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IDProjectCategoryView StatusLast Update
08615Bug reportsComfortUpdatepublic2015-11-27 11:45
Reportermdoherr Assigned Toc_schmitz  
PriorityhighSeveritypartial_block 
Status closedResolutionunable to reproduce 
Product Version2.00+ 
Summary08615: Comfort update does not complete - Limesurvey non-functional even after manual upgrade afterwards
Description

Attempted a Comfort Upgrade of one of our limesurvey installations Version 2.00+ Build 131206 (most likely) on January 23. The process went through steps 1-3 (including the information that backups were generated) but ended with a blank screen between steps 3 and 4.
Afterwards login to the limesurvey backend was not longer possible (login window does not open - white screen).
Did a manual installation of Version 2.05+ build 140116 to replace the non-functional installation (followed the manual), however, that installation is non-functional (no login window) either.

Steps To Reproduce

Not possible since version is non-functional

Additional Information

Two additional (parallel) installations of Limesurvey Version 2.00+ Build 131206 on the same server but with own databases run without any problem; no Comfort Upgrade attemped there yet.

Assume that database (or link between installation and database) is corrupted.

Require information how to fix this resp. were I can find the backups that are automatically generated during the Comfort Update!

TagsNo tags attached.
Bug heat2
Complete LimeSurvey version number (& build)Version 2.00+ Build 131206
I will donate to the project if issue is resolvedYes
BrowserIE 9
Database type & versionMySQL v5
Server OS (if known)SuSe Linux (commercial web hosting company)
Webserver software & version (if known)Apache (commercial webhosting company)
PHP VersionPHP5

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Activities

c_schmitz

c_schmitz

2014-01-31 17:38

administrator   ~28358

Which PHP version do you have exactly? During the ComfortUpdate the location of the backup files is shown, usually in the limesurvey/temp directory

c_schmitz

c_schmitz

2014-02-03 07:51

administrator   ~28414

Feedback please?

c_schmitz

c_schmitz

2014-02-05 10:28

administrator   ~28525

Closing issue due to missing feedback.

Issue History

Date Modified Username Field Change
2014-01-28 11:40 mdoherr New Issue
2014-01-28 11:40 mdoherr Status new => assigned
2014-01-28 11:40 mdoherr Assigned To => c_schmitz
2014-01-31 17:38 c_schmitz Note Added: 28358
2014-01-31 17:38 c_schmitz Status assigned => feedback
2014-02-03 07:51 c_schmitz Note Added: 28414
2014-02-05 10:28 c_schmitz Note Added: 28525
2014-02-05 10:28 c_schmitz Status feedback => closed
2014-02-05 10:28 c_schmitz Resolution open => unable to reproduce
2015-11-27 11:45 yurj Issue Monitored: yurj
2015-11-27 11:45 yurj Issue End Monitor: yurj