View Issue Details

This issue affects 1 person(s).
 4
IDProjectCategoryView StatusLast Update
08287Bug reportsAuthenticationpublic2013-11-08 21:46
Reporterhansgroen Assigned Toc_schmitz  
PrioritynormalSeveritypartial_block 
Status closedResolutionunable to reproduce 
Product Version2.00+ 
Summary08287: Do not receive reset of password
Description

At the main login screen, one can request a reset of password. filled out username and emailadress.
The application confirms that an email has been sent to the designated email. That email is never received.
I switched off the virus and spam control, checked the spam boxes. But still no email. I also tried other emailadresses, but they do not work either[limey rejects those, as they are unknown to the DB-> which at itself is correct]

How can i reset the password or receive the email for it?

Steps To Reproduce

go to main loginscreen;
click: forgot password
next screen:
fill out username and emailadress.-> sent

Additional Information

I donated before, but no problem tot do it again :)

TagsNo tags attached.
Bug heat4
Complete LimeSurvey version number (& build)2unkowns
I will donate to the project if issue is resolvedYes
Browserfirefox 24.0
Database type & versionMySQL client version: 5.0.95
Server OS (if known)windows 8
Webserver software & version (if known)apache
PHP Versionunknown
Git branch / Pull Request URL

Users monitoring this issue

There are no users monitoring this issue.

Activities

hansgroen

hansgroen

2013-10-15 16:59

reporter   ~26807

I tried multiple combination of user / pswd. Retrieved stored pswd in FF from backup files. No luck at all. so running out of options.

c_schmitz

c_schmitz

2013-10-15 17:42

administrator   ~26808

Most likely LimeSurvey or your server is not configured correctly email-wise.
What you can always do is to edit the users table and for the password insert the following hash:
5e884898da28047151d0e56f8dc6292773603d0d6aabbdd62a11ef721d1542d8

which is the hash for word 'password'. Let us know if that helped.

hansgroen

hansgroen

2013-10-15 20:41

reporter   ~26811

Much thanks for your quick reply. To make sure I take the right files etc. To which file do you refer and were can this be found in which folder.

c_schmitz

c_schmitz

2013-10-15 22:02

administrator   ~26812

This is not a file. You will need a database tool, like phpMyAdmin and edit the contents of the users table in your MySQL database.

hansgroen

hansgroen

2013-10-16 10:49

reporter   ~26817

Hi, that worked :)
but on check of the DB I did see, that i did use the correct email adress. so that still leaves me with the question why LIme did not sent the email to correct the password

hansgroen

hansgroen

2013-10-16 10:53

reporter   ~26818

Add:
I created and additional superuser, got the confirmation mail and was able to log in. So that solves the problem on both ends.

Still weird though :)

c_schmitz

c_schmitz

2013-10-21 15:58

administrator   ~26877

Yeah, weird. Can you retry the password reminder function now and see if you get an reminder email? I tested it here and it worked fine. It seems that that there might a difference between the confirmation and the reminder email which would be, again, weird.

hansgroen

hansgroen

2013-10-21 17:16

reporter   ~26883

hi,
No still not.
I have now 2 users, both with adm rights
If I request the password in the orginal adm, i get no mail in return
On the other adm user i created, i do get the email.

As i have now manually set my passwords, i have no login issues, but i remains weird. some paramter in the DB?

If you require printscreen of spec DB parts, please let me know

rgds
hans

c_schmitz

c_schmitz

2013-10-21 21:30

administrator   ~26889

If you get the email on one email address, then it is most likely a 'problem' of the receiving email server, maybe thinking it is spam.

hansgroen

hansgroen

2013-10-21 22:31

reporter   ~26891

I verified that before, by switching off the spam settings. Also checked the spam box on the server. It never arrives at the mailserver.

c_schmitz

c_schmitz

2013-10-22 00:22

administrator   ~26892

If you have your own root server you should be able to check your mail server logs on the outgoing email.

hansgroen

hansgroen

2013-10-27 22:23

reporter   ~26998

hi
I am still working on this. I couldnt find it myself. So I put in a tag at the webhoster to help me out. Hopefully they answer me by tomorrow

regards
hans

c_schmitz

c_schmitz

2013-10-30 09:57

administrator   ~27026

Any news?

hansgroen

hansgroen

2013-10-30 22:05

reporter   ~27046

Nope. Just checked the helpticket. Still outstanding, although they did see it. Forwarded another mail to them.

c_schmitz

c_schmitz

2013-11-07 12:14

administrator   ~27112

?

hansgroen

hansgroen

2013-11-08 20:55

reporter   ~27166

finally got my answer pffff. Below between brackets their suggestion]
[What we like to ask you to set a return-path in your script so that if a
email indeed stopped by our spam filter bounce the message to
that can be your email address. sent

On the basis of this bounce message can we actually find out if the message
indeed stopped by our spam filter or if you do not bounce message
receives, or is everything wrong when sending from the application / server.]

Now the question is, how to setup such an return path

c_schmitz

c_schmitz

2013-11-08 21:46

administrator   ~27168

THat explains the difference. The Return-path is set by the 'bounce email address' setting. You need to properly configure it globally and for related to your survey.

Issue History

Date Modified Username Field Change
2013-10-15 13:45 hansgroen New Issue
2013-10-15 16:58 hansgroen Issue Monitored: hansgroen
2013-10-15 16:58 hansgroen Issue End Monitor: hansgroen
2013-10-15 16:59 hansgroen Note Added: 26807
2013-10-15 17:42 c_schmitz Note Added: 26808
2013-10-15 17:42 c_schmitz Assigned To => c_schmitz
2013-10-15 17:42 c_schmitz Status new => feedback
2013-10-15 20:41 hansgroen Note Added: 26811
2013-10-15 20:41 hansgroen Status feedback => assigned
2013-10-15 22:02 c_schmitz Note Added: 26812
2013-10-16 10:49 hansgroen Note Added: 26817
2013-10-16 10:53 hansgroen Note Added: 26818
2013-10-21 15:58 c_schmitz Note Added: 26877
2013-10-21 15:58 c_schmitz Status assigned => feedback
2013-10-21 17:16 hansgroen Note Added: 26883
2013-10-21 17:16 hansgroen Status feedback => assigned
2013-10-21 21:30 c_schmitz Note Added: 26889
2013-10-21 22:31 hansgroen Note Added: 26891
2013-10-22 00:22 c_schmitz Note Added: 26892
2013-10-22 00:22 c_schmitz Status assigned => feedback
2013-10-27 22:23 hansgroen Note Added: 26998
2013-10-27 22:23 hansgroen Status feedback => assigned
2013-10-30 09:57 c_schmitz Note Added: 27026
2013-10-30 09:57 c_schmitz Status assigned => feedback
2013-10-30 22:05 hansgroen Note Added: 27046
2013-10-30 22:05 hansgroen Status feedback => assigned
2013-10-30 22:07 c_schmitz Status assigned => feedback
2013-11-07 12:14 c_schmitz Note Added: 27112
2013-11-08 20:55 hansgroen Note Added: 27166
2013-11-08 20:55 hansgroen Status feedback => assigned
2013-11-08 21:46 c_schmitz Note Added: 27168
2013-11-08 21:46 c_schmitz Status assigned => closed
2013-11-08 21:46 c_schmitz Resolution open => unable to reproduce