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 10
IDProjectCategoryView StatusLast Update
08050Bug reportsDocumentationpublic2013-09-12 23:30
Reporteruser27323Assigned Toc_schmitz  
PriorityhighSeveritypartial_block 
Status closedResolutionunable to reproduce 
Product Version2.00+ 
Summary08050: pdf export has no content
Description

when user finished the survey, click print the answer, click download the pdf. they get a blank pdf file.

Steps To Reproduce
  1. set a Chinese language survey or Russia language survey.
TagsNo tags attached.
Attached Files
tt-911434.pdf (14,172 bytes)
ss.jpg (33,615 bytes)   
ss.jpg (33,615 bytes)   
screenshot.jpg (183,863 bytes)
Bug heat10
Complete LimeSurvey version number (& build)130708
I will donate to the project if issue is resolvedNo
Browser
Database type & version5.2mysql
Server OS (if known)iis
Webserver software & version (if known)iis7.5
PHP Version5.2.16
Git branch / Pull Request URL

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Activities

mfaber

mfaber

2013-07-25 10:04

reporter   ~25870

PDF seems ok to me but I cannot read because of chinese characters (Win XP/Acrobar reader). You might want to check your system.

Mazi

Mazi

2013-07-26 08:25

updater   ~25876

Please provide a link to an activated test survey.

Please also check the server's error logs if there are any hints.

DenisChenu

DenisChenu

2013-08-22 19:57

developer   ~26050

I ever test with russion, never have problem.

For chinese:
$config['alternatepdffontfile']=array(
'ar'=>'dejavusans',// 'dejavusans' work but maybe more characters in aealarabiya or almohanad: but then need a dynamic font size too
'be'=>'dejavusans',
'bg'=>'dejavusans',
'zh-Hans'=>'chinese',
'zh-Hant-HK'=>'chinese',
'zh-Hant-TW'=>'chinese',
'cs'=>'dejavusans',
'cs-informal'=>'dejavusans',// This one not really tested: no translation for Yes/No or Gender
'el'=>'dejavusans',
'he'=>'freesans',
'hi'=>'dejavusans',
'hu'=>'dejavusans',
'ja'=>'cid0jp',
'ko'=>'cid0kr',
'lv'=>'dejavusans',
'lt'=>'dejavusans',
'mk'=>'dejavusans',
'mt'=>'dejavusans',
'fa'=>'dejavusans',
'pl'=>'dejavusans',
'pa'=>'freesans',
'ro'=>'dejavusans',
'ru'=>'dejavusans',
'sr'=>'dejavusans',
);

user27323

2013-09-07 19:13

  ~26177

Hi Mfaber,
you mean the attached pdf file displayed something in your computer?
when i open this pdf, you can find this is blank file, nothing displayed like the attached jpg file, it's my screenshot.

mfaber

mfaber

2013-09-07 20:13

reporter   ~26178

yes. Can't read it but it sure looks chinese :).
See screenshot.

user27323

2013-09-08 03:35

  ~26179

checked your screenshot, it displayed chinese well.
BUT i use acrobat9 to read this file, displayed nothing.
i hope it's the pdf reader problem,not the pdf output function problem

mfaber

mfaber

2013-09-08 08:48

reporter   ~26180

This was a Win7 machine with sumatra pdf reader. My first try (from july, see above) was on a win xp machine with acrobat reader. I do not remember which version but probably the newest at that time. Strange...

c_schmitz

c_schmitz

2013-09-12 23:30

administrator   ~26208

Looks fine here too - not a LimeSurvey bug.

Issue History

Date Modified Username Field Change
2013-07-25 09:44 user27323 New Issue
2013-07-25 09:44 user27323 Status new => assigned
2013-07-25 09:44 user27323 Assigned To => Mazi
2013-07-25 09:44 user27323 File Added: tt-911434.pdf
2013-07-25 10:04 mfaber Note Added: 25870
2013-07-26 08:25 Mazi Note Added: 25876
2013-07-26 08:26 Mazi Assigned To Mazi =>
2013-08-22 19:57 DenisChenu Note Added: 26050
2013-08-22 19:58 DenisChenu Status assigned => feedback
2013-09-07 19:10 user27323 File Added: ss.jpg
2013-09-07 19:13 user27323 Note Added: 26177
2013-09-07 19:13 user27323 Status feedback => new
2013-09-07 20:13 mfaber Note Added: 26178
2013-09-07 20:13 mfaber File Added: screenshot.jpg
2013-09-08 03:35 user27323 Note Added: 26179
2013-09-08 08:48 mfaber Note Added: 26180
2013-09-12 23:30 c_schmitz Note Added: 26208
2013-09-12 23:30 c_schmitz Status new => closed
2013-09-12 23:30 c_schmitz Assigned To => c_schmitz
2013-09-12 23:30 c_schmitz Resolution open => unable to reproduce